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Thank you for your patience.</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194533214","agentId":"815354514","lineSeq":"55"},{"time":"2018-07-12 21:46:39.350+0000","timeL":"1531431999350","controlType":"0","text":"and im going to purchase today","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"57"},{"time":"2018-07-12 21:46:43.403+0000","timeL":"1531432003403","controlType":"0","text":"Thank you for waiting with me!","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"58"},{"time":"2018-07-12 21:47:21.067+0000","timeL":"1531432041067","controlType":"0","text":"Your anniversary was <span>6/23/2018 3:00:09 AM</span>.  On this date your points are reset.","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"59"},{"time":"2018-07-12 21:48:14.275+0000","timeL":"1531432094275","controlType":"0","text":"why I cant purchase,, I cant add the item to my bag","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"60"},{"time":"2018-07-12 21:48:48.163+0000","timeL":"1531432128163","controlType":"0","text":"I'm sorry, what are you trying to add to cart?","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"61"},{"time":"2018-07-12 21:49:02.790+0000","timeL":"1531432142790","controlType":"0","text":"I check my rewards still 0","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"62"},{"time":"2018-07-12 21:49:17.096+0000","timeL":"1531432157096","controlType":"0","text":"im adding 3 iotems","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"63"},{"time":"2018-07-12 21:49:18.279+0000","timeL":"1531432158279","controlType":"0","text":"Yes!","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"64"},{"time":"2018-07-12 21:49:20.140+0000","timeL":"1531432160140","controlType":"0","text":"3 items","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"65"},{"time":"2018-07-12 21:49:28.586+0000","timeL":"1531432168586","controlType":"0","text":"why its zero","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"66"},{"time":"2018-07-12 21:49:33.088+0000","timeL":"1531432173088","controlType":"0","text":"I never redeem it","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"67"},{"time":"2018-07-12 21:49:34.601+0000","timeL":"1531432174601","controlType":"0","text":"Your points has been reset.","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"68"},{"time":"2018-07-12 21:49:40.654+0000","timeL":"1531432180654","controlType":"0","text":"why?","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"69"},{"time":"2018-07-12 21:49:52.360+0000","timeL":"1531432192360","controlType":"0","text":"I never used it","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"70"},{"time":"2018-07-12 21:50:09.871+0000","timeL":"1531432209871","controlType":"0","text":"it because I change passwords?","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"71"},{"time":"2018-07-12 21:50:50.273+0000","timeL":"1531432250273","controlType":"0","text":"Im in Tier2 and I never redeem my rewards","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"72"},{"time":"2018-07-12 21:51:11.766+0000","timeL":"1531432271766","controlType":"0","text":"<span>Please hold one moment while I get you more information on your inquiry. Thank you for your patience.</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194533214","agentId":"815354514","lineSeq":"73"},{"time":"2018-07-12 21:54:28.836+0000","timeL":"1531432468836","controlType":"0","text":"and I cant add  the item:( only says chat now.. no add bag icon","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"75"},{"time":"2018-07-12 21:54:53.911+0000","timeL":"1531432493911","controlType":"0","text":"<span>I am very sorry that you are experiencing technical difficulties on our site. I am happy to look into this further for you.</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236241514","agentId":"815354514","lineSeq":"76"},{"time":"2018-07-12 21:55:32.832+0000","timeL":"1531432532832","controlType":"0","text":"okay maybe I will purchase tomorrow.. please don't reset my rewards, I never use it...","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"78"},{"time":"2018-07-12 21:55:54.505+0000","timeL":"1531432554505","controlType":"0","text":"you can see it on my purchases..","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"79"},{"time":"2018-07-12 21:56:07.993+0000","timeL":"1531432567993","controlType":"0","text":"<span>One moment, please, while I check that for 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","by":"Andrea","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599930812","lineSeq":"43"},{"time":"2018-07-12 21:40:57.980+0000","timeL":"1531431657980","controlType":"0","text":"<span>The Replenishing Oil Exfoliator is a multi-faceted, transformative facial scrub </span>","by":"Andrea","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-463461114","agentId":"599930812","lineSeq":"44"},{"time":"2018-07-12 21:41:12.261+0000","timeL":"1531431672261","controlType":"0","text":"no, its way different.","by":"Bev","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"46"},{"time":"2018-07-12 21:41:13.252+0000","timeL":"1531431673252","controlType":"0","text":"What skin concerns are you looking to improve?","by":"Andrea","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599930812","lineSeq":"47"},{"time":"2018-07-12 21:41:54.568+0000","timeL":"1531431714568","controlType":"0","text":"Just checking. 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21:43:46.182+0000","startTimeL":"1531431826182","endTime":"2018-07-12 21:56:38.756+0000","endTimeL":"1531432598756","duration":"772","visitorId":"I2YWZhZDFiMDliZGI4ZTIx","visitorName":"susan","engagementId":"487191954299656887","sharkEngagementId":"48719195_pcon4IzqScCAJs7pUjgZHQ_14","isInteractive":"1","accountId":"48719195","agentId":"265846514","agentNickName":"Alana","agentLoginName":"Abarfield","agentDeleted":"0","agentFullName":"Alana B","skillId":"250564014","skillName":"BBPRODUCT","isAgentSurvey":"1","isPostChatSurvey":"0","isPreChatSurvey":"1","channel":"1","startReason":"6","startReasonDesc":"Skill reassign","endReason":"201","endReasonDesc":"Rep stopped chat","engagementSet":"0","engagementSequence":"1","agentGroupId":"185793014","agentGroupName":"Bobbi/SBX/BECCA","mcs":"0","alertedMCS":"0","chatMCS":"3","chatRequestedTime":"2018-07-12 21:43:44.368+0000","chatRequestedTimeL":"1531431824368","chatStartUrl":"https://www.bobbibrowncosmetics.com/customer-service-contact-us","chatStartPage":"Customer Service - Contact Us | BobbiBrown.com","isPartial":"0","chatDataEnriched":"1","interactive":"1","ended":"1"},"transcript":{"lines":[{"time":"2018-07-12 21:38:22.486+0000","timeL":"1531431502486","controlType":"4","text":"Welcome to Bobbi Brown Online. All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 21:38:24.102+0000","timeL":"1531431504102","controlType":"3","text":"You are now chatting with Melanie.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 21:38:41.160+0000","timeL":"1531431521160","controlType":"0","text":"I want to buy the brownie pink lipstick.  cannot find it on your site.","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 21:38:41.548+0000","timeL":"1531431521548","controlType":"0","text":"Hello Susan! How may I help you?","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"37"},{"time":"2018-07-12 21:39:04.428+0000","timeL":"1531431544428","controlType":"0","text":"yes.  Is the brownie pink lipstick still available?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 21:39:51.540+0000","timeL":"1531431591540","controlType":"0","text":"I will be happy to check this for you! One moment please.","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"39"},{"time":"2018-07-12 21:41:21.588+0000","timeL":"1531431681588","controlType":"0","text":"Unfortunately it seems the Brownie Pink Lip Color has been discontinued.","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"40"},{"time":"2018-07-12 21:42:47.990+0000","timeL":"1531431767990","controlType":"0","text":"Oh no...that is the second color that I like that has been discontinued.  Can you recommend a color close to that one?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 21:43:08.414+0000","timeL":"1531431788414","controlType":"0","text":"<span>I am happy to transfer you to an Artist who can provide you with detailed product information. May I transfer you now?</span>","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"274322514","agentId":"815334614","lineSeq":"42"},{"time":"2018-07-12 21:43:17.705+0000","timeL":"1531431797705","controlType":"0","text":"yes","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"44"},{"time":"2018-07-12 21:43:44.368+0000","timeL":"1531431824368","controlType":"15","text":"Please wait while your chat is transferred to the appropriate group.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"46"},{"time":"2018-07-12 21:43:46.182+0000","timeL":"1531431826182","controlType":"3","text":"You are now chatting with Alana.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"55"},{"time":"2018-07-12 21:43:54.740+0000","timeL":"1531431834740","controlType":"0","text":"Hi Susan!","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"59"},{"time":"2018-07-12 21:44:18.854+0000","timeL":"1531431858854","controlType":"0","text":"I see you are interested in finding a replacement for the Brownie Pink Lip Color!","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"60"},{"time":"2018-07-12 21:44:23.530+0000","timeL":"1531431863530","controlType":"0","text":"Hi.   I learned that the brownie pink lipcolor is discontinued.  Can you recommend one close to it?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"61"},{"time":"2018-07-12 21:45:03.898+0000","timeL":"1531431903898","controlType":"0","text":"Brownie is quite similar! To add a little more pink hue, top it with a bit of the Pink Beige Lip Gloss.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"62"},{"time":"2018-07-12 21:45:33.888+0000","timeL":"1531431933888","controlType":"0","text":"Also check out the Bare shade in the Crushed Lip Color. This is also similar to Brownie Pink, while being a bit more sheer and moisturizing.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"63"},{"time":"2018-07-12 21:46:02.470+0000","timeL":"1531431962470","controlType":"0","text":"Is there one that has a bit more pink so i can use one product?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"64"},{"time":"2018-07-12 21:46:53.321+0000","timeL":"1531432013321","controlType":"0","text":"Bare would be the slightly more pink option, however the texture is a little different being in a different formula.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"65"},{"time":"2018-07-12 21:47:09.348+0000","timeL":"1531432029348","controlType":"0","text":"<span><a href=\"https://www.bobbibrowncosmetics.com/product/2342/49493/makeup/lips/lip-color/crushed-lip-color/fh17#/shade/Bare\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.bobbibrowncosmetics.com/media/export/cms/products/415x415/bb_smoosh_EH2102_415x415_0.jpg\"></a></span>","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"66"},{"time":"2018-07-12 21:47:12.427+0000","timeL":"1531432032427","controlType":"0","text":"How does this look to you?","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"67"},{"time":"2018-07-12 21:47:39.426+0000","timeL":"1531432059426","controlType":"0","text":"good.  so is it more of a lip gloss or lip color?  I like the moisture in the lip color.","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"68"},{"time":"2018-07-12 21:48:30.807+0000","timeL":"1531432110807","controlType":"0","text":"It is a lip color, although it is not quite as dense in pigment. This one feels a little more creamy, although gives a similar semi-matte look.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"69"},{"time":"2018-07-12 21:49:13.656+0000","timeL":"1531432153656","controlType":"0","text":"okay.  sounds good.  I'll try the Bare.  Thank you!","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"70"},{"time":"2018-07-12 21:50:11.385+0000","timeL":"1531432211385","controlType":"0","text":"It's my pleasure! Please come back and let us know what you think of this new formula.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"71"},{"time":"2018-07-12 21:50:28.010+0000","timeL":"1531432228010","controlType":"0","text":"While you shop, <span>Receive a Long Wear Set (Mini Long Wear Cream Shadow Stick in Taupe, Mini Smokey Eye Mascara and Mini Instant Long Wear Makeup Remover) with your $60 order. Enter code <span style=\"font-weight:bold;\">Summerlong </span>to redeem. Valid 7.9-7.15. Enjoy!</span>","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"72"},{"time":"2018-07-12 21:51:39.539+0000","timeL":"1531432299539","controlType":"0","text":"thank you~","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"73"},{"time":"2018-07-12 21:51:51.290+0000","timeL":"1531432311290","controlType":"0","text":"Is there anything else I might assist you with at this time?","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"74"},{"time":"2018-07-12 21:56:26.335+0000","timeL":"1531432586335","controlType":"0","text":"<span>Receive a Long Wear Set (Mini Long Wear Cream Shadow Stick in Taupe, Mini Smokey Eye Mascara and Mini Instant Long Wear Makeup Remover) with your $60 order. Enter code<span style=\"font-weight:bold;\"> Summerlong</span> to redeem. Valid 7.9-7.15. Enjoy!</span>","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"75"},{"time":"2018-07-12 21:56:33.674+0000","timeL":"1531432593674","controlType":"0","text":"<span>Thank you for chatting with me today. You will be able to request a transcript be emailed to you as well as answer a few questions about your experience when you close the chat window. You may close the chat window by clicking the \"X\" button now.</span>","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194624014","agentId":"265846514","lineSeq":"76"},{"time":"2018-07-12 21:56:38.756+0000","timeL":"1531432598756","controlType":"5","text":"Thank you for chatting with us.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"85"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"First Name","value":"susan","values":["susan"],"name":"Bobbi Brown US -Desktop","time":"2018-07-12 21:38:22.486+0000","timeL":"1531431502486","surveyID":"218645","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"suelhack@yahoo.com","values":["suelhack@yahoo.com"],"name":"Bobbi Brown US -Desktop","time":"2018-07-12 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21:38:24.103+0000","startTimeL":"1531431504103","endTime":"2018-07-12 21:43:44.368+0000","endTimeL":"1531431824368","duration":"320","visitorId":"I2YWZhZDFiMDliZGI4ZTIx","visitorName":"susan","engagementId":"487191954299656887","sharkEngagementId":"48719195_pcon4IzqScCAJs7pUjgZHQ_14","isInteractive":"1","accountId":"48719195","agentId":"815334614","agentNickName":"Melanie","agentLoginName":"Radial-MBailey","agentDeleted":"0","agentFullName":"Melanie Bailey","skillId":"599626012","skillName":"BBORDERTECH","isAgentSurvey":"1","isPostChatSurvey":"0","isPreChatSurvey":"1","channel":"1","startReason":"0","startReasonDesc":"Visitor request","endReason":"106","endReasonDesc":"Transfer - Visitor started a new chat","engagementSet":"0","engagementSequence":"0","agentGroupId":"245283514","agentGroupName":"Radial - Order/Tech","mcs":"0","alertedMCS":"0","chatMCS":"-27","chatRequestedTime":"2018-07-12 21:38:22.486+0000","chatRequestedTimeL":"1531431502486","chatStartUrl":"https://www.bobbibrowncosmetics.com/customer-service-contact-us","chatStartPage":"Customer Service - Contact Us | BobbiBrown.com","isPartial":"0","chatDataEnriched":"1","interactive":"1","ended":"1"},"transcript":{"lines":[{"time":"2018-07-12 21:38:22.486+0000","timeL":"1531431502486","controlType":"4","text":"Welcome to Bobbi Brown Online. All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 21:38:24.102+0000","timeL":"1531431504102","controlType":"3","text":"You are now chatting with Melanie.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 21:38:41.160+0000","timeL":"1531431521160","controlType":"0","text":"I want to buy the brownie pink lipstick.  cannot find it on your site.","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 21:38:41.548+0000","timeL":"1531431521548","controlType":"0","text":"Hello Susan! How may I help you?","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"37"},{"time":"2018-07-12 21:39:04.428+0000","timeL":"1531431544428","controlType":"0","text":"yes.  Is the brownie pink lipstick still available?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 21:39:51.540+0000","timeL":"1531431591540","controlType":"0","text":"I will be happy to check this for you! One moment please.","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"39"},{"time":"2018-07-12 21:41:21.588+0000","timeL":"1531431681588","controlType":"0","text":"Unfortunately it seems the Brownie Pink Lip Color has been discontinued.","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"40"},{"time":"2018-07-12 21:42:47.990+0000","timeL":"1531431767990","controlType":"0","text":"Oh no...that is the second color that I like that has been discontinued.  Can you recommend a color close to that one?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 21:43:08.414+0000","timeL":"1531431788414","controlType":"0","text":"<span>I am happy to transfer you to an Artist who can provide you with detailed product information. May I transfer you now?</span>","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"274322514","agentId":"815334614","lineSeq":"42"},{"time":"2018-07-12 21:43:17.705+0000","timeL":"1531431797705","controlType":"0","text":"yes","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"44"},{"time":"2018-07-12 21:43:44.368+0000","timeL":"1531431824368","controlType":"15","text":"Please wait while your chat is transferred to the appropriate group.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"46"},{"time":"2018-07-12 21:43:46.182+0000","timeL":"1531431826182","controlType":"3","text":"You are now chatting with Alana.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"55"},{"time":"2018-07-12 21:43:54.740+0000","timeL":"1531431834740","controlType":"0","text":"Hi Susan!","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"59"},{"time":"2018-07-12 21:44:18.854+0000","timeL":"1531431858854","controlType":"0","text":"I see you are interested in finding a replacement for the Brownie Pink Lip Color!","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"60"},{"time":"2018-07-12 21:44:23.530+0000","timeL":"1531431863530","controlType":"0","text":"Hi.   I learned that the brownie pink lipcolor is discontinued.  Can you recommend one close to it?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"61"},{"time":"2018-07-12 21:45:03.898+0000","timeL":"1531431903898","controlType":"0","text":"Brownie is quite similar! To add a little more pink hue, top it with a bit of the Pink Beige Lip Gloss.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"62"},{"time":"2018-07-12 21:45:33.888+0000","timeL":"1531431933888","controlType":"0","text":"Also check out the Bare shade in the Crushed Lip Color. This is also similar to Brownie Pink, while being a bit more sheer and moisturizing.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"63"},{"time":"2018-07-12 21:46:02.470+0000","timeL":"1531431962470","controlType":"0","text":"Is there one that has a bit more pink so i can use one product?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"64"},{"time":"2018-07-12 21:46:53.321+0000","timeL":"1531432013321","controlType":"0","text":"Bare would be the slightly more pink option, however the texture is a little different being in a different formula.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"65"},{"time":"2018-07-12 21:47:09.348+0000","timeL":"1531432029348","controlType":"0","text":"<span><a href=\"https://www.bobbibrowncosmetics.com/product/2342/49493/makeup/lips/lip-color/crushed-lip-color/fh17#/shade/Bare\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.bobbibrowncosmetics.com/media/export/cms/products/415x415/bb_smoosh_EH2102_415x415_0.jpg\"></a></span>","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"66"},{"time":"2018-07-12 21:47:12.427+0000","timeL":"1531432032427","controlType":"0","text":"How does this look to you?","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"67"},{"time":"2018-07-12 21:47:39.426+0000","timeL":"1531432059426","controlType":"0","text":"good.  so is it more of a lip gloss or lip color?  I like the moisture in the lip color.","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"68"},{"time":"2018-07-12 21:48:30.807+0000","timeL":"1531432110807","controlType":"0","text":"It is a lip color, although it is not quite as dense in pigment. This one feels a little more creamy, although gives a similar semi-matte look.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"69"},{"time":"2018-07-12 21:49:13.656+0000","timeL":"1531432153656","controlType":"0","text":"okay.  sounds good.  I'll try the Bare.  Thank you!","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"70"},{"time":"2018-07-12 21:50:11.385+0000","timeL":"1531432211385","controlType":"0","text":"It's my pleasure! Please come back and let us know what you think of this new formula.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"71"},{"time":"2018-07-12 21:50:28.010+0000","timeL":"1531432228010","controlType":"0","text":"While you shop, <span>Receive a Long Wear Set (Mini Long Wear Cream Shadow Stick in Taupe, Mini Smokey Eye Mascara and Mini Instant Long Wear Makeup Remover) with your $60 order. Enter code <span style=\"font-weight:bold;\">Summerlong </span>to redeem. Valid 7.9-7.15. 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It will just take me a moment to pull up your order.</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236260014","agentId":"815354514","lineSeq":"42"},{"time":"2018-07-12 21:39:56.453+0000","timeL":"1531431596453","controlType":"0","text":"thanks","by":"Sandra","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"44"},{"time":"2018-07-12 21:40:05.729+0000","timeL":"1531431605729","controlType":"0","text":"You're welcome!","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"45"},{"time":"2018-07-12 21:41:21.071+0000","timeL":"1531431681071","controlType":"0","text":"<span>Can you please provide the name and billing address on your order?</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236256414","agentId":"815354514","lineSeq":"46"},{"time":"2018-07-12 21:41:37.948+0000","timeL":"1531431697948","controlType":"0","text":"Sandra Hinz.  20102 W 89th Street, Lenexa, KS  66220","by":"Sandra","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"48"},{"time":"2018-07-12 21:42:23.558+0000","timeL":"1531431743558","controlType":"0","text":"Thank you!","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"49"},{"time":"2018-07-12 21:42:30.965+0000","timeL":"1531431750965","controlType":"0","text":"What item did you want to return?","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"50"},{"time":"2018-07-12 21:42:48.938+0000","timeL":"1531431768938","controlType":"0","text":"the Re-Nutriv makeup foundation","by":"Sandra","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"51"},{"time":"2018-07-12 21:43:04.973+0000","timeL":"1531431784973","controlType":"0","text":"Thank you!","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"52"},{"time":"2018-07-12 21:43:50.648+0000","timeL":"1531431830648","controlType":"0","text":"<span>\"I'm happy to assist you with your return by providing you with a prepaid return label that may be used for shipments within the United States. 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How may I help you today?","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"35"},{"time":"2018-07-12 21:38:11.598+0000","timeL":"1531431491598","controlType":"0","text":"I just placed an rder for a gift card, I wasn't able to change the name.","by":"Mary","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"37"},{"time":"2018-07-12 21:39:09.108+0000","timeL":"1531431549108","controlType":"0","text":"Has the order already been placed?","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"38"},{"time":"2018-07-12 21:39:44.565+0000","timeL":"1531431584565","controlType":"0","text":"order conf. # 3253874940.","by":"Mary","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 21:41:25.502+0000","timeL":"1531431685502","controlType":"0","text":"Thank you!","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"40"},{"time":"2018-07-12 21:41:26.680+0000","timeL":"1531431686680","controlType":"0","text":"Please change the name to Daniel Bell.","by":"Mary","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 21:41:43.386+0000","timeL":"1531431703386","controlType":"0","text":"<span>Can you please provide the name and billing address on your order?</span>","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236256414","agentId":"815334614","lineSeq":"42"},{"time":"2018-07-12 21:42:32.315+0000","timeL":"1531431752315","controlType":"0","text":"Name Mary Bell s/b Daniel Bell 9653 Chaumont lane Charlotte nc 28277Can you do","by":"Mary","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"44"},{"time":"2018-07-12 21:43:49.249+0000","timeL":"1531431829249","controlType":"0","text":"Thank you!","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"45"},{"time":"2018-07-12 21:44:23.602+0000","timeL":"1531431863602","controlType":"0","text":"I will put in a request to have the Shipping name updated for you, I would like to let you know it does take up to 24 hours after the order has been shipped out to see this change.","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"46"},{"time":"2018-07-12 21:45:07.218+0000","timeL":"1531431907218","controlType":"0","text":"Thank You!","by":"Mary","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"47"},{"time":"2018-07-12 21:45:27.805+0000","timeL":"1531431927805","controlType":"0","text":"My pleasure! Is there anything else I could do for you today?","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"48"},{"time":"2018-07-12 21:46:13.961+0000","timeL":"1531431973961","controlType":"0","text":"No, have a great evening!","by":"Mary","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"49"},{"time":"2018-07-12 21:46:21.150+0000","timeL":"1531431981150","controlType":"0","text":"<span>Thank you for your visit today. As we continually strive to improve the service we offer, we'd love to learn more about your experience. Would you please take a few minutes to tell us how we did? Simply <a href=\"https://feedback.cfigroup.com/ebayent/Default.aspx?STORECODE=ORG&amp;ORDERSTATUS=NA&amp;FINALCALLREASON=NA&amp;CALLSTATUS=NA&amp;CUSTOMERNAME=NA&amp;SOURCE=CHAT\" rel=\"noopener\" target=_blank>click here</a> to take our Satisfaction Survey. Thank you in advance for your participation. 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A Makeup Artist from our team will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"23"},{"time":"2018-07-12 21:37:08.085+0000","timeL":"1531431428085","controlType":"3","text":"Hello. Thank you for your interest in M·A·C Cosmetics Online. My name is Nina. 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","by":"Nina","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292958814","lineSeq":"44"},{"time":"2018-07-12 21:39:42.212+0000","timeL":"1531431582212","controlType":"0","text":"Should it be applied before applying any type of Make-up?","by":"Arno","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"45"},{"time":"2018-07-12 21:39:49.947+0000","timeL":"1531431589947","controlType":"0","text":"The Prep&Prime fix","by":"Arno","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"46"},{"time":"2018-07-12 21:40:10.836+0000","timeL":"1531431610836","controlType":"0","text":"My favourite one! <span>Fix+ spray is packed with vitamins and minerals to hydrate and soothe the skin. 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An agent will be with you shortly.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"23"},{"time":"2018-07-12 21:36:25.820+0000","timeL":"1531431385820","controlType":"3","text":"Welcome to Estee Lauder! You are chatting with Amanda.  How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"29"},{"time":"2018-07-12 21:39:21.181+0000","timeL":"1531431561181","controlType":"0","text":"Hi, Donna! How may I assist you?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882953014","lineSeq":"34"},{"time":"2018-07-12 21:40:17.529+0000","timeL":"1531431617529","controlType":"0","text":"I placed 2 orders On June 29,2018 ,totaling $118.13.One my American Express statement ,the charge is done in 2 parts,$77.70 and $40.43.Does this still qualify for the gift you have for an $85 purchase?","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 21:40:59.761+0000","timeL":"1531431659761","controlType":"0","text":"<span>I am very sorry to hear that. I am happy to assist you further.</span>","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236255114","agentId":"882953014","lineSeq":"37"},{"time":"2018-07-12 21:43:09.639+0000","timeL":"1531431789639","controlType":"0","text":"Everytime I see the ad for the gift,I wonder about it.","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 21:43:15.436+0000","timeL":"1531431795436","controlType":"0","text":"<span>May I please have your order number?</span>","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236259014","agentId":"882953014","lineSeq":"40"},{"time":"2018-07-12 21:43:57.826+0000","timeL":"1531431837826","controlType":"0","text":"I have to look it up.Just a sec","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"42"},{"time":"2018-07-12 21:44:46.605+0000","timeL":"1531431886605","controlType":"0","text":"You can only qualify for the gift if one of your orders is over $85.","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882953014","lineSeq":"43"},{"time":"2018-07-12 21:47:30.729+0000","timeL":"1531432050729","controlType":"0","text":"Oh,I see.At the store when i used to your product,you got the gift if you bought the required total amount.I am just starting to get back to get back to using Estee Lauder after a few years.This will certainly influence my further purchases.","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"58"},{"time":"2018-07-12 21:47:59.962+0000","timeL":"1531432079962","controlType":"0","text":"I am glad I was able to clear that up for you, h<span>ave I answered all your questions?</span>","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194690614","agentId":"882953014","lineSeq":"59"},{"time":"2018-07-12 21:49:36.361+0000","timeL":"1531432176361","controlType":"0","text":"It was one order ,they were bought at the same time,but for some reason were charged in 2 transactions.,but on the same date.","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"61"},{"time":"2018-07-12 21:51:17.936+0000","timeL":"1531432277936","controlType":"0","text":"I understand, Donna. As a one time appeasement, I will honor this promotion for you. After this, we will not honor any other promotions on your order. <span>May I please have your order number?</span>","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236259014","agentId":"882953014","lineSeq":"62"},{"time":"2018-07-12 21:51:54.630+0000","timeL":"1531432314630","controlType":"0","text":"<span>Can you please verify the email address provided for your order?</span>","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236257114","agentId":"882953014","lineSeq":"64"},{"time":"2018-07-12 21:53:03.785+0000","timeL":"1531432383785","controlType":"0","text":"Are you still there?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882953014","lineSeq":"66"},{"time":"2018-07-12 21:53:29.643+0000","timeL":"1531432409643","controlType":"0","text":"mknav@shaw.ca","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"67"},{"time":"2018-07-12 21:54:04.594+0000","timeL":"1531432444594","controlType":"0","text":"<span>Thank you for your information. It will just take me a moment to pull up your order.</span>","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236260014","agentId":"882953014","lineSeq":"68"},{"time":"2018-07-12 21:54:41.436+0000","timeL":"1531432481436","controlType":"0","text":"Which promotion are you referring to?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882953014","lineSeq":"70"},{"time":"2018-07-12 21:56:39.542+0000","timeL":"1531432599542","controlType":"0","text":"The online exclusive for the products with the bag,it looks like 7 products.","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"71"},{"time":"2018-07-12 21:57:28.383+0000","timeL":"1531432648383","controlType":"0","text":"I am getting an ad on my Facebook page every day for it.","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"72"},{"time":"2018-07-12 21:57:29.932+0000","timeL":"1531432649932","controlType":"0","text":"I understand, one moment please.","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882953014","lineSeq":"73"},{"time":"2018-07-12 21:58:44.231+0000","timeL":"1531432724231","controlType":"0","text":"<span>Can you please provide the name and billing address on your order?</span>","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236256414","agentId":"882953014","lineSeq":"74"},{"time":"2018-07-12 21:59:36.536+0000","timeL":"1531432776536","controlType":"0","text":"Donna Ott   Box 955 Coalhurst AB   T0L 0Vo","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"76"},{"time":"2018-07-12 22:00:05.188+0000","timeL":"1531432805188","controlType":"0","text":"Is that the same as your shipping address?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882953014","lineSeq":"77"},{"time":"2018-07-12 22:00:15.083+0000","timeL":"1531432815083","controlType":"0","text":"Yes","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"78"},{"time":"2018-07-12 22:01:21.967+0000","timeL":"1531432881967","controlType":"0","text":"Are you wanting to choose the <span><strong>Firm, Smooth, Nourish Skincare </strong></span>bag or the <span><strong>Be Radiant Skincare &amp; Makeup </strong></span> bag?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882953014","lineSeq":"79"},{"time":"2018-07-12 22:02:09.549+0000","timeL":"1531432929549","controlType":"0","text":"The Firm,Smooth,Nourish","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"80"},{"time":"2018-07-12 22:03:43.634+0000","timeL":"1531433023634","controlType":"0","text":"Thank you, Donna!<br><br><span>I am going to reship your order at no additional cost. We will email you once it has shipped out. Please allow 5-7 days for delivery.</span>","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236259614","agentId":"882953014","lineSeq":"81"},{"time":"2018-07-12 22:04:44.755+0000","timeL":"1531433084755","controlType":"0","text":"thank you very much.","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"83"},{"time":"2018-07-12 22:04:51.222+0000","timeL":"1531433091222","controlType":"0","text":"<span>You're welcome!</span> <span>Have I answered all your questions?</span>","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194690614","agentId":"882953014","lineSeq":"84"},{"time":"2018-07-12 22:05:14.955+0000","timeL":"1531433114955","controlType":"0","text":"yes,thanks.","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"86"},{"time":"2018-07-12 22:05:23.162+0000","timeL":"1531433123162","controlType":"0","text":"<span>Thank you for your visit! You may close the chat window by clicking on the \"Close\" button. You will be able to request that a copy of this chat be emailed to you as well as answer a few questions about your experience.</span>","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-273550714","agentId":"882953014","lineSeq":"87"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"Donna Ott","values":["Donna Ott"],"name":"Estee Lauder CA - Desktop","time":"2018-07-12 21:36:25.286+0000","timeL":"1531431385286","surveyID":"225890","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"mknav@shaw.ca","values":["mknav@shaw.ca"],"name":"Estee Lauder CA - Desktop","time":"2018-07-12 21:36:25.286+0000","timeL":"1531431385286","surveyID":"225890","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"How can we help you today?","value":"Order/Tech Questions","values":["Order/Tech Questions"],"name":"Estee Lauder CA - 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All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 21:35:30.726+0000","timeL":"1531431330726","controlType":"3","text":"Welcome! My name is Katie.  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As it has already been changed I am not able to change it again.","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"887271014","lineSeq":"52"},{"time":"2018-07-12 21:46:43.965+0000","timeL":"1531432003965","controlType":"0","text":"Oh, that's too sad","by":"Victory","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"53"},{"time":"2018-07-12 21:47:10.952+0000","timeL":"1531432030952","controlType":"0","text":"The agent who helped me earlier did not get it right","by":"Victory","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"54"},{"time":"2018-07-12 21:48:39.476+0000","timeL":"1531432119476","controlType":"0","text":"I am very sorry about this.","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"887271014","lineSeq":"55"},{"time":"2018-07-12 21:50:57.035+0000","timeL":"1531432257035","controlType":"0","text":"Yeah. It's too bad. I emphasized but she stopped replying","by":"Victory","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"56"},{"time":"2018-07-12 21:52:02.530+0000","timeL":"1531432322530","controlType":"0","text":"Thank you for your help","by":"Victory","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"57"},{"time":"2018-07-12 21:52:29.799+0000","timeL":"1531432349799","controlType":"0","text":"My pleasure <span>Victory</span>.","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"887271014","lineSeq":"58"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"First Name:","value":"Victory","values":["Victory"],"name":"Estee Lauder US - Mobile","time":"2018-07-12 21:35:30.411+0000","timeL":"1531431330411","surveyID":"226603","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email 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An agent will be with you shortly.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"22"},{"time":"2018-07-12 21:35:17.475+0000","timeL":"1531431317475","controlType":"3","text":"Welcome to Prescriptives! You are chatting with Bobby. How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"28"},{"time":"2018-07-12 21:35:41.799+0000","timeL":"1531431341799","controlType":"0","text":"<br><span>Hi Judith<br>How are you? Welcome to Prescriptives.<br><br>Today enjoy a free False Eyelashes Plush Mascara with your $50 order.* <br>See offer page for details*</span><div dir=\"ltr\" style=\"direction: ltr; text-align: left;\"><span>What products may I assist you with?</span></div>","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"33"},{"time":"2018-07-12 21:35:46.987+0000","timeL":"1531431346987","controlType":"0","text":"foundation for anti aging skin","by":"judith","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"35"},{"time":"2018-07-12 21:36:12.593+0000","timeL":"1531431372593","controlType":"0","text":"I would be happy to assist you with picking a foundation. ","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"36"},{"time":"2018-07-12 21:36:53.807+0000","timeL":"1531431413807","controlType":"0","text":"Since you are interested in anti aging products are you wanting to look at skincare for anti aging you can wear under your foundation?","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"37"},{"time":"2018-07-12 21:36:54.088+0000","timeL":"1531431414088","controlType":"0","text":"I wore sand from estee lauder but they discontinued it Perfections","by":"judith","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 21:37:37.727+0000","timeL":"1531431457727","controlType":"0","text":"I have your  all you need lotion","by":"judith","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 21:37:50.725+0000","timeL":"1531431470725","controlType":"0","text":"Great. ","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"40"},{"time":"2018-07-12 21:38:10.810+0000","timeL":"1531431490810","controlType":"0","text":"What kind of coverage do you like in your foundation? ","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"41"},{"time":"2018-07-12 21:38:27.660+0000","timeL":"1531431507660","controlType":"0","text":"not heavy","by":"judith","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"42"},{"time":"2018-07-12 21:38:34.927+0000","timeL":"1531431514927","controlType":"0","text":"natural","by":"judith","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"43"},{"time":"2018-07-12 21:38:57.285+0000","timeL":"1531431537285","controlType":"0","text":"Then I would suggest the Virtual Skin Natural Finish Foundation. ","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"44"},{"time":"2018-07-12 21:39:05.983+0000","timeL":"1531431545983","controlType":"0","text":"<span>Virtual Skin Super-Natural Finish Foundation is our most natural looking and feeling foundation. It gives you sheer to medium coverage and is long wearing.</span>","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194614114","agentId":"599932612","lineSeq":"45"},{"time":"2018-07-12 21:39:18.275+0000","timeL":"1531431558275","controlType":"0","text":"Does that sound like what you are looking for?","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"47"},{"time":"2018-07-12 21:39:29.744+0000","timeL":"1531431569744","controlType":"0","text":"Would it work for old skin I am 76","by":"judith","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"48"},{"time":"2018-07-12 21:40:09.044+0000","timeL":"1531431609044","controlType":"0","text":"It will work for any age of skin that wants a natural sheer to medium coverage foundation. ","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"49"},{"time":"2018-07-12 21:40:51.120+0000","timeL":"1531431651120","controlType":"0","text":"I used sand from Estee Lauder  Perfections line but it is discontinued so the color sould be near that","by":"judith","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"50"},{"time":"2018-07-12 21:41:22.038+0000","timeL":"1531431682038","controlType":"0","text":"I apologize I am not familiar with the Estee Lauder shades and products. ","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"51"},{"time":"2018-07-12 21:41:38.004+0000","timeL":"1531431698004","controlType":"0","text":"Do you have a photo that you can upload for me so I can recommend a shade for you?","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"52"},{"time":"2018-07-12 21:42:47.503+0000","timeL":"1531431767503","controlType":"0","text":"no","by":"judith","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"53"},{"time":"2018-07-12 21:43:32.555+0000","timeL":"1531431812555","controlType":"0","text":"Okay I understand. Let me do a little research on the internet for the shade and I can see what looks comparable in our shades. ","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"54"},{"time":"2018-07-12 21:43:36.919+0000","timeL":"1531431816919","controlType":"0","text":"One moment please. ","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"55"},{"time":"2018-07-12 21:47:21.219+0000","timeL":"1531432041219","controlType":"0","text":"I used to use flawless skin but it got to heavy","by":"judith","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"56"},{"time":"2018-07-12 21:49:03.729+0000","timeL":"1531432143729","controlType":"0","text":"I have to go send me a e-mail","by":"judith","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"57"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"judith","values":["judith"],"name":"Prescriptives","time":"2018-07-12 21:35:14.280+0000","timeL":"1531431314280","surveyID":"214733","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"judy_earl@att.net","values":["judy_earl@att.net"],"name":"Prescriptives","time":"2018-07-12 21:35:14.280+0000","timeL":"1531431314280","surveyID":"214733","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"Would you like to upload a photo for your Expert to view?","value":"No","values":["No"],"name":"Prescriptives","time":"2018-07-12 21:35:14.280+0000","timeL":"1531431314280","surveyID":"214733","questionID":"5"}],"operator":[{"scope":"Session","source":"Chat Operator","displayName":"What is the nature of your inquiry?","value":"Makeup","values":["Makeup"],"name":"Prescriptives/Video Chat","time":"2018-07-12 22:41:30.223+0000","timeL":"1531435290223","surveyID":"201953","questionID":"16"},{"scope":"Session","source":"Chat Operator","displayName":"What kind of chat was this?","value":"Text Only","values":["Text Only"],"name":"Prescriptives/Video Chat","time":"2018-07-12 22:41:30.223+0000","timeL":"1531435290223","surveyID":"201953","questionID":"17"}]},"campaign":{"campaignEngagementId":"272759114","campaignEngagementName":"new sticky","campaignId":"1263750512","campaignName":"Prescriptives_Chat_Buttons_Desktop_US","goalId":"642180412","goalName":"Conversions based on EA for transactions","visitorBehaviorId":"575801212","visitorBehaviorName":"Any behavior","visitorProfileId":"1253288712","visitorProfileName":"Prescriptives - Desktop All Visitors","lobId":"315621914","lobName":"Prescriptives","behaviorSystemDefault":"1","profileSystemDefault":"0"},"visitorInfo":{"country":"United States","countryCode":"US","state":"Wisconsin","city":"Appleton","isp":"AT&T U-verse","org":"AT&T U-verse","device":"DESKTOP","ipAddress":"99.27.237.66","browser":"Chrome 67.0.3396.99","operatingSystem":"WINDOWS","browserType":"CHROME"},"sdes":{"events":[{"customerInfo":{"serverTimeStamp":"1531431178624","isAuthenticated":"0","customerInfo":{"customerStatus":"prescriptives.com","customerType":null,"balance":null,"currency":null,"customerId":null,"socialId":null,"imei":null,"userName":null,"accountName":null,"role":null,"companyBranch":null,"storeNumber":null,"storeZipCode":null,"lastPaymentDate":{"year":null,"month":null,"day":null},"registrationDate":{"year":null,"month":null,"day":null},"companySize":null}},"serverTimeStamp":"1531431178624","sdeType":"CUSTOMER_INFO","isAuthenticated":"0"}]},"lineScores":[{"lineSeq":"35","lineRawScore":"0","mcs":"0"},{"lineSeq":"38","lineRawScore":"-1","mcs":"-33"},{"lineSeq":"39","lineRawScore":"0","mcs":"-27"},{"lineSeq":"42","lineRawScore":"0","mcs":"-23"},{"lineSeq":"48","lineRawScore":"0","mcs":"-19"},{"lineSeq":"50","lineRawScore":"-1","mcs":"-49"},{"lineSeq":"56","lineRawScore":"1","mcs":"-24"},{"lineSeq":"57","lineRawScore":"0","mcs":"-20"}]},{"info":{"startTime":"2018-07-12 21:34:12.248+0000","startTimeL":"1531431252248","endTime":"2018-07-12 21:49:46.440+0000","endTimeL":"1531432186440","duration":"934","visitorId":"c4ZDcwYTc4ZGVhOWJhNDU3","visitorName":"holli","engagementId":"487191954299656853","sharkEngagementId":"48719195_YdQPAD6iTy6FduqAJFw5YQ_1","isInteractive":"1","accountId":"48719195","agentId":"599937712","agentNickName":"Desiree","agentLoginName":"DTunnero","agentDeleted":"0","agentFullName":"Desiree T.","skillId":"37969314","skillName":"MACPRODUCT","isAgentSurvey":"1","isPostChatSurvey":"1","isPreChatSurvey":"1","channel":"1","startReason":"0","startReasonDesc":"Visitor request","endReason":"210","endReasonDesc":"Visitor closed chat","engagementSet":"0","engagementSequence":"0","agentGroupId":"185751614","agentGroupName":"MAC","mcs":"1","alertedMCS":"1","chatMCS":"89","chatRequestedTime":"2018-07-12 21:34:11.765+0000","chatRequestedTimeL":"1531431251765","chatStartUrl":"https://www.maccosmetics.com/home","chatStartPage":"MAC Cosmetics - Official Site","isPartial":"0","chatDataEnriched":"1","interactive":"1","ended":"1"},"transcript":{"lines":[{"time":"2018-07-12 21:34:11.765+0000","timeL":"1531431251765","controlType":"4","text":"Welcome to M·A·C Cosmetics Online. A Makeup Artist from our team will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"23"},{"time":"2018-07-12 21:34:12.247+0000","timeL":"1531431252247","controlType":"3","text":"Hello. Thank you for your interest in M·A·C Cosmetics Online. My name is Desiree. How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"29"},{"time":"2018-07-12 21:35:08.245+0000","timeL":"1531431308245","controlType":"0","text":"i am looking for foundation to match my pro tan bikini tan i have to use for a competition.  i am trying to up load a pic for you but not having luck","by":"holli","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"35"},{"time":"2018-07-12 21:35:26.767+0000","timeL":"1531431326767","controlType":"0","text":"Ive heard that the nw40 and w45 are good to blend but i need one without spf","by":"holli","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 21:35:48.015+0000","timeL":"1531431348015","controlType":"0","text":"Hello Holli!","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"37"},{"time":"2018-07-12 21:36:01.350+0000","timeL":"1531431361350","controlType":"0","text":"I am happy to help with this, I have done makeup for many people who compete!","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"38"},{"time":"2018-07-12 21:36:06.945+0000","timeL":"1531431366945","controlType":"0","text":"<span>Please tap the red dot above to send your photo.</span>","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"39"},{"time":"2018-07-12 21:39:14.823+0000","timeL":"1531431554823","controlType":"0","text":"Got it thank you!","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"40"},{"time":"2018-07-12 21:39:44.831+0000","timeL":"1531431584831","controlType":"0","text":"it went through?","by":"holli","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 21:39:56.320+0000","timeL":"1531431596320","controlType":"0","text":"Yes, just came in!","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"42"},{"time":"2018-07-12 21:39:59.842+0000","timeL":"1531431599842","controlType":"0","text":"this was from my last show.  someone did my makeup but it is light","by":"holli","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"43"},{"time":"2018-07-12 21:40:36.738+0000","timeL":"1531431636738","controlType":"0","text":"I would suggest the Pro Longwear Foundation in NW40. If you need to deepen at all you can do that with a powder/contour product. The NW45 would be too red.","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"44"},{"time":"2018-07-12 21:40:52.323+0000","timeL":"1531431652323","controlType":"0","text":"Yes and they used a yellow based foundation.","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"45"},{"time":"2018-07-12 21:41:03.072+0000","timeL":"1531431663072","controlType":"0","text":"oh ok good to know.  you don't think i need to blend two colors?","by":"holli","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"46"},{"time":"2018-07-12 21:41:03.458+0000","timeL":"1531431663458","controlType":"0","text":"The NW is more warm so it matches your body better.","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"47"},{"time":"2018-07-12 21:42:00.223+0000","timeL":"1531431720223","controlType":"0","text":"ok","by":"holli","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"48"},{"time":"2018-07-12 21:42:08.627+0000","timeL":"1531431728627","controlType":"0","text":"I don't think you will need to, you can use the Mineralize Skinfinish Natural in Dark deep.","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"49"},{"time":"2018-07-12 21:42:13.131+0000","timeL":"1531431733131","controlType":"0","text":"<span><a href=\"https://www.maccosmetics.com/product/13847/10180/products/makeup/face/foundation/pro-longwear-foundation#/shade/NW40\" rel=\"noopener\" target=_blank>https://www.maccosmetics.com/product/13847/10180/products/makeup/face/foundation/pro-longwear-foundation#/shade/NW40</a></span>","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"50"},{"time":"2018-07-12 21:42:17.941+0000","timeL":"1531431737941","controlType":"0","text":"<span><a href=\"https://www.maccosmetics.com/product/13849/30734/products/makeup/face/powder/mineralize-skinfinish-natural#/shade/Dark_Deep\" rel=\"noopener\" target=_blank>https://www.maccosmetics.com/product/13849/30734/products/makeup/face/powder/mineralize-skinfinish-natural#/shade/Dark_Deep</a></span>","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"51"},{"time":"2018-07-12 21:42:20.900+0000","timeL":"1531431740900","controlType":"0","text":"what is that? powder?","by":"holli","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"52"},{"time":"2018-07-12 21:42:56.928+0000","timeL":"1531431776928","controlType":"0","text":"It is a powder, it does have a satin texture but it makes the skin very smooth and photographs nicely.","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"53"},{"time":"2018-07-12 21:43:00.119+0000","timeL":"1531431780119","controlType":"0","text":"oh ok got it!","by":"holli","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"54"},{"time":"2018-07-12 21:43:10.578+0000","timeL":"1531431790578","controlType":"0","text":"I like to contour with this, I just use a transparent powder if there is shine.","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"55"},{"time":"2018-07-12 21:43:40.901+0000","timeL":"1531431820901","controlType":"0","text":"OK i don't normally use foundation and i am 45 lol this won't set into my wrinkles?","by":"holli","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"56"},{"time":"2018-07-12 21:44:59.338+0000","timeL":"1531431899338","controlType":"0","text":"No, I would use a primer like our Mineralize Timecheck Lotion, this is a primer and moisturizer. ","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"57"},{"time":"2018-07-12 21:45:42.150+0000","timeL":"1531431942150","controlType":"0","text":"OK did you try to send me something?  i saw a red dot and then it disappeared","by":"holli","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"58"},{"time":"2018-07-12 21:46:02.942+0000","timeL":"1531431962942","controlType":"0","text":"can you send me a link for that too? or maybe send this to my email?","by":"holli","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"59"},{"time":"2018-07-12 21:46:54.033+0000","timeL":"1531432014033","controlType":"0","text":"The red dot was the photo upload file transfer. ","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"60"},{"time":"2018-07-12 21:46:58.545+0000","timeL":"1531432018545","controlType":"0","text":"I will send the link!","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"61"},{"time":"2018-07-12 21:47:03.854+0000","timeL":"1531432023854","controlType":"0","text":"thank you!","by":"holli","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"62"},{"time":"2018-07-12 21:47:22.346+0000","timeL":"1531432042346","controlType":"0","text":"<span><a href=\"https://www.maccosmetics.com/product/13824/34646/products/skincare/moisturizers/mineralize-timecheck-lotion\" rel=\"noopener\" target=_blank>https://www.maccosmetics.com/product/13824/34646/products/skincare/moisturizers/mineralize-timecheck-lotion</a></span>","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"63"},{"time":"2018-07-12 21:47:35.200+0000","timeL":"1531432055200","controlType":"0","text":"<span>You are able to email yourself a copy of our chat transcript by clicking on the + button located in the lower left corner of your chat window. You can click on it anytime, and the entire chat will be sent at the close.</span>","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"277077414","agentId":"599937712","lineSeq":"64"},{"time":"2018-07-12 21:47:38.640+0000","timeL":"1531432058640","controlType":"0","text":"can i get this conversation sent to my  email to include these links?","by":"holli","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"66"},{"time":"2018-07-12 21:48:13.175+0000","timeL":"1531432093175","controlType":"24","text":"The chat transcript will be sent to: holster73@gmail.com at the end of your chat.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"83"},{"time":"2018-07-12 21:48:13.238+0000","timeL":"1531432093238","controlType":"0","text":"Just <span>click on the + button located in the lower left corner and the chat wi;; get sent to you.</span>","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"84"},{"time":"2018-07-12 21:48:16.393+0000","timeL":"1531432096393","controlType":"0","text":"will*","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"85"},{"time":"2018-07-12 21:48:18.457+0000","timeL":"1531432098457","controlType":"0","text":"got it thank you so much!","by":"holli","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"86"},{"time":"2018-07-12 21:48:47.054+0000","timeL":"1531432127054","controlType":"0","text":"You are very welcome!","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"87"},{"time":"2018-07-12 21:48:56.427+0000","timeL":"1531432136427","controlType":"0","text":"Good luck with your show!","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"88"},{"time":"2018-07-12 21:49:06.129+0000","timeL":"1531432146129","controlType":"0","text":"<span>I think you'll really enjoy the instructional Instant Artistry videos on our YouTube Channel. Only a minute or two long, they provide quick and easy demonstrations on a wide variety of makeup application techniques.</span>","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"235214014","agentId":"599937712","lineSeq":"89"},{"time":"2018-07-12 21:49:30.897+0000","timeL":"1531432170897","controlType":"0","text":"great i will check it out.  thank you :)","by":"holli","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"91"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"First Name","value":"holli","values":["holli"],"name":"MAC US - Skill Routing","time":"2018-07-12 21:34:11.764+0000","timeL":"1531431251764","surveyID":"218608","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"holster73@gmail.com","values":["holster73@gmail.com"],"name":"MAC US - Skill Routing","time":"2018-07-12 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","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"42"},{"time":"2018-07-12 21:39:54.077+0000","timeL":"1531431594077","controlType":"0","text":"As on the cover picture that I see on the search page there’s a translucent version that has a 19$ price under it","by":"Lana","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"43"},{"time":"2018-07-12 21:39:59.142+0000","timeL":"1531431599142","controlType":"0","text":"I apologize for the confusion Lana.","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"44"},{"time":"2018-07-12 21:40:36.740+0000","timeL":"1531431636740","controlType":"0","text":"Okay(","by":"Lana","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"45"},{"time":"2018-07-12 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A Makeup Artist from our team will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"23"},{"time":"2018-07-12 21:32:16.080+0000","timeL":"1531431136080","controlType":"3","text":"Hello. Thank you for your interest in M·A·C Cosmetics Online. My name is Rose. How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"29"},{"time":"2018-07-12 21:32:25.393+0000","timeL":"1531431145393","controlType":"0","text":"Hi Diane!","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"34"},{"time":"2018-07-12 21:32:28.977+0000","timeL":"1531431148977","controlType":"0","text":"<span>I would like to let you know that we are offering complimentary Standard shipping with your next MAC Cosmetics Online purchase! No offer code is required.</span>","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"235243114","agentId":"256972514","lineSeq":"35"},{"time":"2018-07-12 21:32:36.533+0000","timeL":"1531431156533","controlType":"0","text":"Is the \nMINERALIZE FOUNDATION / LOOSE no longer available","by":"Diane","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 21:32:38.780+0000","timeL":"1531431158780","controlType":"0","text":"How may I assist you?","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"39"},{"time":"2018-07-12 21:33:12.122+0000","timeL":"1531431192122","controlType":"0","text":"Regrettably, Mineralize Foundation Loose has been discontinued, Diane.","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"40"},{"time":"2018-07-12 21:33:35.297+0000","timeL":"1531431215297","controlType":"0","text":"So do you have anything similar to it","by":"Diane","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 21:33:42.194+0000","timeL":"1531431222194","controlType":"0","text":"You may like Studio Waterweight Pressed Powder as a similar product.","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"42"},{"time":"2018-07-12 21:33:52.758+0000","timeL":"1531431232758","controlType":"0","text":"<span>Studio Waterweight Powder/Pressed offers a medium- buildable finish that refines and blurs while lasting 8 hours on the skin. It includes two shades. The compact features warm and cool variations of your skin's shade. Use the powders accompanying two-sided sponge applicator or mini flat brush to customize your own shade!</span>","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"281515214","agentId":"256972514","lineSeq":"43"},{"time":"2018-07-12 21:34:28.232+0000","timeL":"1531431268232","controlType":"0","text":"I had been using Mineralize Loose as well and have really liked Studio Waterweight Pressed Powder, Diane.","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"45"},{"time":"2018-07-12 21:34:45.797+0000","timeL":"1531431285797","controlType":"0","text":"I do like to use a #187 Brush to apply this powder.","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"46"},{"time":"2018-07-12 21:35:21.141+0000","timeL":"1531431321141","controlType":"0","text":"OK does it come in multiple colors. I used the Medium Plus color in the \nMINERALIZE FOUNDATION / LOOSE","by":"Diane","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"47"},{"time":"2018-07-12 21:35:21.174+0000","timeL":"1531431321174","controlType":"0","text":"Does this seem like you would like to try this powder?","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"48"},{"time":"2018-07-12 21:35:39.392+0000","timeL":"1531431339392","controlType":"0","text":"Thanks! I am happy to look into the most similar shade.","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"49"},{"time":"2018-07-12 21:35:51.304+0000","timeL":"1531431351304","controlType":"0","text":"One moment please.","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"50"},{"time":"2018-07-12 21:36:01.383+0000","timeL":"1531431361383","controlType":"0","text":"ok thanks","by":"Diane","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"51"},{"time":"2018-07-12 21:37:00.357+0000","timeL":"1531431420357","controlType":"0","text":"Thanks for waiting.","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"52"},{"time":"2018-07-12 21:37:14.820+0000","timeL":"1531431434820","controlType":"0","text":"Try Medium Golden, Diane.","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"53"},{"time":"2018-07-12 21:37:22.455+0000","timeL":"1531431442455","controlType":"0","text":"I am happy to send you a link for this.","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"54"},{"time":"2018-07-12 21:37:28.587+0000","timeL":"1531431448587","controlType":"0","text":"Ok thank you","by":"Diane","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"55"},{"time":"2018-07-12 21:38:22.307+0000","timeL":"1531431502307","controlType":"0","text":"<a href=\"https://www.maccosmetics.com/product/13849/55716/products/makeup/face/powder/studio-waterweight-powder-pressed#/shade/Medium_Golden\" rel=\"noopener\" target=_blank>Medium Golden Studio Waterweight Pressed Powder, please click to view.</a>","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"56"},{"time":"2018-07-12 21:38:55.142+0000","timeL":"1531431535142","controlType":"0","text":"Thanks I will give it a try","by":"Diane","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"57"},{"time":"2018-07-12 21:39:11.522+0000","timeL":"1531431551522","controlType":"0","text":"When fall/winter comes around, try Medium Plus in Studio Waterweight Pressed Powder if you lighten up a little.","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"58"},{"time":"2018-07-12 21:39:25.363+0000","timeL":"1531431565363","controlType":"0","text":"I think you will like it, Diane! 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I went to pick up my package at my mailbox because it says on the tracking that it was delievered but it’s not here and we even looked on the security camera during the time it was recorded of delivery and there is nothing there.","by":"Bethany","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"37"},{"time":"2018-07-12 21:33:18.597+0000","timeL":"1531431198597","controlType":"0","text":"I understand. I'm sorry that you haven't received your order. 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One moment, please.","by":"Russell","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"307176814","lineSeq":"46"},{"time":"2018-07-12 21:45:25.782+0000","timeL":"1531431925782","controlType":"0","text":"If there is any way it could be resent to a different address, that would be extraordinary.","by":"Bethany","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"47"},{"time":"2018-07-12 21:45:46.776+0000","timeL":"1531431946776","controlType":"0","text":"I'll do that for you. May I have the correct address?","by":"Russell","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"307176814","lineSeq":"48"},{"time":"2018-07-12 21:46:09.572+0000","timeL":"1531431969572","controlType":"0","text":"Thank you so much!! Please send it to this address:","by":"Bethany","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"49"},{"time":"2018-07-12 21:46:25.923+0000","timeL":"1531431985923","controlType":"0","text":"9628 Snowberry Circle\nColorado Springs CO 80920\nUnited States","by":"Bethany","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"50"},{"time":"2018-07-12 21:46:44.428+0000","timeL":"1531432004428","controlType":"0","text":"Understood. <span>I am going to reship your order at no additional cost. We will email you once it has shipped out. Please allow 4-6 days for delivery.</span>","by":"Russell","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236259614","agentId":"307176814","lineSeq":"51"},{"time":"2018-07-12 21:47:03.213+0000","timeL":"1531432023213","controlType":"0","text":"Thank you thank you thank you!!!","by":"Bethany","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"53"},{"time":"2018-07-12 21:47:23.475+0000","timeL":"1531432043475","controlType":"0","text":"You're welcome. Is there anything else I can assist you with at this time?","by":"Russell","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"307176814","lineSeq":"54"},{"time":"2018-07-12 21:47:48.513+0000","timeL":"1531432068513","controlType":"0","text":"No, that is all!","by":"Bethany","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"55"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"First Name","value":"Bethany","values":["Bethany"],"name":"MAC US - Skill Routing","time":"2018-07-12 21:31:24.272+0000","timeL":"1531431084272","surveyID":"218608","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"bethanyp7@gmail.com","values":["bethanyp7@gmail.com"],"name":"MAC US - Skill Routing","time":"2018-07-12 21:31:24.272+0000","timeL":"1531431084272","surveyID":"218608","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"What is the nature of your inquiry?","value":"Order/Tech Questions (M-F 8am-10pm, S-S 10am-8pm)  ","values":["Order/Tech Questions (M-F 8am-10pm, S-S 10am-8pm)  "],"name":"MAC US - 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Present email at salon</span>.","by":"Christine N.","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"419165614","lineSeq":"36"},{"time":"2018-07-12 21:33:04.708+0000","timeL":"1531431184708","controlType":"0","text":"Otherwise, you will earn points on retail products only.","by":"Christine N.","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"419165614","lineSeq":"37"},{"time":"2018-07-12 21:33:22.421+0000","timeL":"1531431202421","controlType":"0","text":"Thanks, Christine!","by":"Carol","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 21:33:35.943+0000","timeL":"1531431215943","controlType":"0","text":"You are welcome.  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A Makeup Artist from our team will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"23"},{"time":"2018-07-12 21:28:15.597+0000","timeL":"1531430895597","controlType":"3","text":"Hello. Thank you for your interest in M·A·C Cosmetics Online. My name is Autumn. How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"29"},{"time":"2018-07-12 21:28:23.899+0000","timeL":"1531430903899","controlType":"0","text":"Hello Melissa!","by":"Autumn","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028112","lineSeq":"34"},{"time":"2018-07-12 21:28:28.343+0000","timeL":"1531430908343","controlType":"0","text":"Welcome to Live Chat!","by":"Autumn","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028112","lineSeq":"35"},{"time":"2018-07-12 21:28:31.141+0000","timeL":"1531430911141","controlType":"0","text":"<span>I would like to let you know that we are offering free 2-Day shipping with your MAC Cosmetics Online $50+ purchase! Use offer code MACEXP. Offer ends on 11:59pm EST on June 27th, 2018.</span>","by":"Autumn","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"957510714","agentId":"1566028112","lineSeq":"36"},{"time":"2018-07-12 21:28:31.937+0000","timeL":"1531430911937","controlType":"0","text":"Hi! Looking for Select Coverup NW45.","by":"Melissa","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 21:28:39.830+0000","timeL":"1531430919830","controlType":"0","text":"I'm told it has been discontinued","by":"Melissa","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"40"},{"time":"2018-07-12 21:28:41.671+0000","timeL":"1531430921671","controlType":"0","text":"Thank you for your inquiry today. ","by":"Autumn","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028112","lineSeq":"41"},{"time":"2018-07-12 21:28:46.222+0000","timeL":"1531430926222","controlType":"0","text":"I'm happy to help you with concealer. ","by":"Autumn","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028112","lineSeq":"42"},{"time":"2018-07-12 21:28:47.563+0000","timeL":"1531430927563","controlType":"0","text":"Can I still buy it on the website?","by":"Melissa","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"43"},{"time":"2018-07-12 21:29:19.751+0000","timeL":"1531430959751","controlType":"0","text":"I do apologize, we  have discontinued Select Cover Up Concealer.  I recommend you apply Pro Longwear Concealer in shade NW45 for a similar product. ","by":"Autumn","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028112","lineSeq":"44"},{"time":"2018-07-12 21:29:29.730+0000","timeL":"1531430969730","controlType":"0","text":"<span>Pro Longwear Concealer lightweight fluid formula provides medium-full coverage with a natural-matte finish. Once set, it is transfer- and water-resistant, and wears for up to 15 hours. This non-acnegenic, oil-free concealer will effectively cover dark spots, blemishes and under-eye circles.</span>","by":"Autumn","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-235235614","agentId":"1566028112","lineSeq":"45"},{"time":"2018-07-12 21:29:31.287+0000","timeL":"1531430971287","controlType":"0","text":"No thanks. I don't like it.","by":"Melissa","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"47"},{"time":"2018-07-12 21:29:49.213+0000","timeL":"1531430989213","controlType":"0","text":"I'm so sorry Melissa. ","by":"Autumn","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028112","lineSeq":"48"},{"time":"2018-07-12 21:29:50.707+0000","timeL":"1531430990707","controlType":"0","text":"<span>Please contact our Gone But Not Forgotten program from 9am EST to 4pm EST Monday through Friday at 1-800-216-7173. If you would like to contact the Gone But Not Forgotten program via email outside those hours, <a href=\"https://www.elcompanies.com/news-and-media/contact-us/gone-but-not-forgotten \" rel=\"noopener\" target=_blank>click here</a>. Our team will be happy to assist in a search.</span>","by":"Autumn","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-265390914","agentId":"1566028112","lineSeq":"49"},{"time":"2018-07-12 21:29:55.683+0000","timeL":"1531430995683","controlType":"0","text":"I'm looking for Select Cover Up - where is it still being sold? There must be some stores that still have it on the shelf","by":"Melissa","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"51"},{"time":"2018-07-12 21:29:59.398+0000","timeL":"1531430999398","controlType":"0","text":"We also have Studio Finish Concealer. ","by":"Autumn","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028112","lineSeq":"52"},{"time":"2018-07-12 21:30:09.876+0000","timeL":"1531431009876","controlType":"0","text":"Please see my question above.","by":"Melissa","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"53"},{"time":"2018-07-12 21:30:32.327+0000","timeL":"1531431032327","controlType":"0","text":"Our Gone But Not Forgotten Department will be the best department to reach out to for available Select Cover Up Concealer. 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An agent will be with you shortly.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 21:27:49.755+0000","timeL":"1531430869755","controlType":"3","text":"You are now chatting with Alana.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 21:27:55.679+0000","timeL":"1531430875679","controlType":"0","text":"Hi Kristen!","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"35"},{"time":"2018-07-12 21:27:59.094+0000","timeL":"1531430879094","controlType":"0","text":"Hi, I am looking for a new lip color","by":"Kristen","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"37"},{"time":"2018-07-12 21:28:08.126+0000","timeL":"1531430888126","controlType":"0","text":"I'm happy to help! 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You may close the chat window by clicking the \"X\" button now.</span>","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194624014","agentId":"265846514","lineSeq":"41"},{"time":"2018-07-12 21:31:35.186+0000","timeL":"1531431095186","controlType":"5","text":"Thank you for chatting with us.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"50"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"First Name","value":"Kristen","values":["Kristen"],"name":"Bobbi Brown US -Desktop","time":"2018-07-12 21:27:48.954+0000","timeL":"1531430868954","surveyID":"218645","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"kstrom01@gmail.com","values":["kstrom01@gmail.com"],"name":"Bobbi Brown US -Desktop","time":"2018-07-12 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Your personal Advisor will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"22"},{"time":"2018-07-12 21:27:04.473+0000","timeL":"1531430824473","controlType":"3","text":"Welcome to Aveda! You are chatting with Emily.  How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"28"},{"time":"2018-07-12 21:28:10.821+0000","timeL":"1531430890821","controlType":"0","text":"Hi Ivie!","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"33"},{"time":"2018-07-12 21:28:29.484+0000","timeL":"1531430909484","controlType":"0","text":"Hi. I have dry skin and would like to try ur product. Any reccommdation?","by":"Ivie","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"35"},{"time":"2018-07-12 21:28:56.907+0000","timeL":"1531430936907","controlType":"0","text":"<span>I am happy to provide you with additional product information. However, I would like to inform you that Aveda Online is currently unable to ship outside of the United States.</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194608614","agentId":"1566029012","lineSeq":"36"},{"time":"2018-07-12 21:28:58.553+0000","timeL":"1531430938553","controlType":"0","text":"<span>I strongly recommend you visit a Aveda counter location in your country and consult with a Aveda Advisor in person. They will demonstrate and recommend, first hand, the products most suitable for you. </span>​​​​​​​","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"38"},{"time":"2018-07-12 21:29:16.748+0000","timeL":"1531430956748","controlType":"0","text":"Are you looking for facial skin care moisturizers or body moisturizers today?","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"39"},{"time":"2018-07-12 21:29:29.543+0000","timeL":"1531430969543","controlType":"0","text":"<span>(<a href=\"http://www.aveda.com/locator/index.tmpl\" rel=\"noopener\" target=_blank>Click here</a> for the Find a Location page.</span>)","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194489814","agentId":"1566029012","lineSeq":"40"},{"time":"2018-07-12 21:29:52.300+0000","timeL":"1531430992300","controlType":"0","text":"I’m only visiting Taiwan. I’m from the US","by":"Ivie","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"42"},{"time":"2018-07-12 21:30:13.248+0000","timeL":"1531431013248","controlType":"0","text":"Facial","by":"Ivie","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"43"},{"time":"2018-07-12 21:30:13.700+0000","timeL":"1531431013700","controlType":"0","text":"Okay, great! ","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"44"},{"time":"2018-07-12 21:31:13.634+0000","timeL":"1531431073634","controlType":"0","text":"Thank you. And would you describe your skin as dry/oily (combination) or dry/very dry?","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"45"},{"time":"2018-07-12 21:31:31.203+0000","timeL":"1531431091203","controlType":"0","text":"And are you currently following a skin care routine both morning and night?","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"46"},{"time":"2018-07-12 21:31:42.209+0000","timeL":"1531431102209","controlType":"0","text":"Dry/very dry","by":"Ivie","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"47"},{"time":"2018-07-12 21:31:53.517+0000","timeL":"1531431113517","controlType":"0","text":"No","by":"Ivie","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"48"},{"time":"2018-07-12 21:32:10.367+0000","timeL":"1531431130367","controlType":"0","text":"I see, thank you.","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"49"},{"time":"2018-07-12 21:32:48.683+0000","timeL":"1531431168683","controlType":"0","text":"And do you have any other specific concerns such as redness, uneven tone/discoloration, fine lines and wrinkles, etc?","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"50"},{"time":"2018-07-12 21:34:53.746+0000","timeL":"1531431293746","controlType":"0","text":"I use to have a skin care routin in the morning (using Shiseido, Dior, Chanel products) but it doesn’t help much.","by":"Ivie","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"51"},{"time":"2018-07-12 21:35:39.569+0000","timeL":"1531431339569","controlType":"0","text":"Redness and uven tone/discoloration","by":"Ivie","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"52"},{"time":"2018-07-12 21:36:17.700+0000","timeL":"1531431377700","controlType":"0","text":"Okay, thank you. ","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"53"},{"time":"2018-07-12 21:37:34.518+0000","timeL":"1531431454518","controlType":"0","text":"Based on all you have shared, I would highly recommend the <span>Botanical Kinetics Purifying Creme Cleanser, <span>Botanical Kinetics Skin Toning Agent, <span>Tulasara (tm) Calm Concentrate and <span>Tulasara(tm) Renew Morning Creme.</span></span></span></span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-238415514","agentId":"1566029012","lineSeq":"54"},{"time":"2018-07-12 21:37:49.361+0000","timeL":"1531431469361","controlType":"0","text":"<span><span style=\"font-weight:bold;\">Botanical Kinetics Purifying Creme Cleanser </span>removes surface dirt and impurities. Leaves skin feeling soft, supple and comfortable.</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194644714","agentId":"1566029012","lineSeq":"56"},{"time":"2018-07-12 21:37:52.277+0000","timeL":"1531431472277","controlType":"0","text":"<span style=\"font-style:italic;\">Use Botanical Kinetics Creme Cleanser in the am and pm. Smooth over damp face and throat, rinse with warm water and pat dry.</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194525414","agentId":"1566029012","lineSeq":"58"},{"time":"2018-07-12 21:38:08.092+0000","timeL":"1531431488092","controlType":"0","text":"<span><span style=\"font-weight:bold;\">Botanical Kinetics Skin Toning Agent</span> hydrates and cools skin with a moisture-rich mist. It can be used after cleansing for a burst of refreshment. Helps restore skin's moisture balance.</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194712314","agentId":"1566029012","lineSeq":"60"},{"time":"2018-07-12 21:38:12.265+0000","timeL":"1531431492265","controlType":"0","text":"<span style=\"font-style:italic;\">Use Botanical Kinetics Skin Toning Agent in the morning. After cleansing, spray 10-12 inches (25-30 cm) away from your face and throat and gently press into skin. Avoid eye area.</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194638514","agentId":"1566029012","lineSeq":"62"},{"time":"2018-07-12 21:38:24.577+0000","timeL":"1531431504577","controlType":"0","text":"<span><span style=\"font-weight:bold;\">Tulasara (tm) Calm Concentrate </span>is a 97% naturally-derived, lightweight serum that instantly calms and hydrates skin, <span style=\"font-style:italic;\">reduces visible redness</span>, and helps strengthen and restore the skin's natural protective barrier to improve its resilience. It is dermatologist-tested and non-acnegenic.</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194695814","agentId":"1566029012","lineSeq":"64"},{"time":"2018-07-12 21:38:32.960+0000","timeL":"1531431512960","controlType":"0","text":"<span style=\"font-style:italic;\">To use Tulasara (tm) Calm Concentrate, dispense two pumps into palm and apply to a clean face and neck every morning and evening. Follow with your moisturizer.</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194519414","agentId":"1566029012","lineSeq":"66"},{"time":"2018-07-12 21:38:43.967+0000","timeL":"1531431523967","controlType":"0","text":"<span><span style=\"font-weight:bold;\">Tulasara(tm) Renew Morning Creme</span> is a soft creme that instantly brightens, smoothes fine dry lines, and strengthens skin's defenses before starting the day. Over time, dark spots are diminished and the skin is more firm and lifted, for a more even skin tone with fewer lines and wrinkles.</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"238415514","agentId":"1566029012","lineSeq":"68"},{"time":"2018-07-12 21:38:48.737+0000","timeL":"1531431528737","controlType":"0","text":"<span style=\"font-style:italic;\">Smooth onto clean face, neck and decollete in the morning after applying a Tulasara(tm) Concentrate.</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"238415814","agentId":"1566029012","lineSeq":"70"},{"time":"2018-07-12 21:39:18.762+0000","timeL":"1531431558762","controlType":"0","text":"For more intensive repair and hydration at night, you may also love <span>Tulasara(tm) Wedding Masque Overnight.</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194618814","agentId":"1566029012","lineSeq":"72"},{"time":"2018-07-12 21:39:25.207+0000","timeL":"1531431565207","controlType":"0","text":"<span><span style=\"font-weight:bold;\">Tulasara(tm) Wedding Masque Overnight</span> is inspired by traditional Indian wedding masques, known to provide more even looking skin tone and a radiant glow. Brightens skin overnight and contains a potent turmeric extract to help even the look of skin tone over time, plant stem cells and organic apricot seed oil work together to help support skin's natural repair processes leaving skin luminous and radiant.</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194618814","agentId":"1566029012","lineSeq":"74"},{"time":"2018-07-12 21:39:29.691+0000","timeL":"1531431569691","controlType":"0","text":"<span style=\"font-style:italic;\">Apply to clean skin after any treatment products at bed time and leave on until you cleanse your face in the morning.</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194507214","agentId":"1566029012","lineSeq":"76"},{"time":"2018-07-12 21:39:41.315+0000","timeL":"1531431581315","controlType":"0","text":"One moment for links to view each. How do these sound to you?","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"78"},{"time":"2018-07-12 21:40:50.464+0000","timeL":"1531431650464","controlType":"0","text":"Sounds good.","by":"Ivie","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"79"},{"time":"2018-07-12 21:41:12.944+0000","timeL":"1531431672944","controlType":"0","text":"<a href=\"https://www.aveda.com/product/5356/16808/skin-care/cleanser/botanical-kinetics-purifying-creme-cleanser#/shade/5_fl_oz%2F150_ml\" rel=\"noopener\" target=_blank>click to view</a> <span>Botanical Kinetics Purifying Creme Cleanser</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"80"},{"time":"2018-07-12 21:41:32.843+0000","timeL":"1531431692843","controlType":"0","text":"<a href=\"https://www.aveda.com/product/7570/50504/skin-care/toner/botanical-kinetics-skin-toning-agent#/shade/5_fl_oz%2F150_ml\" rel=\"noopener\" target=_blank>click to view</a> <span>Botanical Kinetics Skin Toning Agent</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"81"},{"time":"2018-07-12 21:41:46.536+0000","timeL":"1531431706536","controlType":"0","text":"For the over night mask, will it get on my pillow case?","by":"Ivie","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"82"},{"time":"2018-07-12 21:41:55.898+0000","timeL":"1531431715898","controlType":"0","text":"<a href=\"https://www.aveda.com/product/17735/43502/skin-care/serum/tulasara-calm-concentrate#/shade/1_fl_oz%2F30_ml\" rel=\"noopener\" target=_blank>click to view</a> <span>Tulasara (tm) Calm Concentrate</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"83"},{"time":"2018-07-12 21:42:26.844+0000","timeL":"1531431746844","controlType":"0","text":"No, the <span>Tulasara Wedding Masque Overnight is <span style=\"font-style:italic;\">inspired </span>by traditional Indian wedding masques, but is actually a dense creme moisturizer when applied to skin.</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194618814","agentId":"1566029012","lineSeq":"84"},{"time":"2018-07-12 21:42:57.144+0000","timeL":"1531431777144","controlType":"0","text":"It will not sit on top of skin, but will feel/absorb more like a moisturizing creme.","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"86"},{"time":"2018-07-12 21:43:00.734+0000","timeL":"1531431780734","controlType":"0","text":"Ok","by":"Ivie","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"87"},{"time":"2018-07-12 21:43:32.413+0000","timeL":"1531431812413","controlType":"0","text":"<a href=\"https://www.aveda.com/product/6743/51019/skin-care/moisturizer/tulasara-renew-morning-creme\" rel=\"noopener\" target=_blank>click to view</a> <span>Tulasara(tm) Renew Morning Creme</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"88"},{"time":"2018-07-12 21:43:53.586+0000","timeL":"1531431833586","controlType":"0","text":"<a href=\"https://www.aveda.com/product/17739/46716/skin-care/masques/tulasara-wedding-masque-overnight#/shade/1.7_fl_oz%2F50_ml\" rel=\"noopener\" target=_blank>click to view</a> <span>Tulasara Wedding Masque Overnight </span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"89"},{"time":"2018-07-12 21:44:04.905+0000","timeL":"1531431844905","controlType":"0","text":"Do you have any other questions about these products or recommendations?","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"90"},{"time":"2018-07-12 21:44:13.300+0000","timeL":"1531431853300","controlType":"0","text":"Would I need a wet facial towel to help wipe the mask off b4 washing my face?","by":"Ivie","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"91"},{"time":"2018-07-12 21:45:45.888+0000","timeL":"1531431945888","controlType":"0","text":"No, you would wash your face as you normally would in the morning (as if you had applied a regular moisturizing creme the night before).","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"92"},{"time":"2018-07-12 21:46:06.005+0000","timeL":"1531431966005","controlType":"0","text":"ok  Thx!","by":"Ivie","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"93"},{"time":"2018-07-12 21:46:23.552+0000","timeL":"1531431983552","controlType":"24","text":"The chat transcript will be sent to: poisonivie003@yahoo.com at the end of your chat.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"96"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"Ivie","values":["Ivie"],"name":"Aveda US","time":"2018-07-12 21:27:03.168+0000","timeL":"1531430823168","surveyID":"227845","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email 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A Makeup Artist from our team will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 21:27:16.422+0000","timeL":"1531430836422","controlType":"3","text":"Hello. Thank you for your interest in M·A·C Cosmetics Online. My name is Rose. How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 21:27:26.145+0000","timeL":"1531430846145","controlType":"0","text":"Hello!","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"35"},{"time":"2018-07-12 21:27:49.886+0000","timeL":"1531430869886","controlType":"0","text":"I see you are interested in having your makeup done.","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"36"},{"time":"2018-07-12 21:28:13.059+0000","timeL":"1531430893059","controlType":"0","text":"Can you get your makeup done for free on your birthday at any mac store?","by":"Can you get your makeup done for free on your birthday?","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 21:28:38.411+0000","timeL":"1531430918411","controlType":"0","text":"<span>All MAC locations offer makeup consultations and applications, and MAC Freestanding Stores also offer lessons. The charge for makeup services varies, so we invite you to phone your local MAC location for pricing and to schedule an appointment. I'm unable to book or confirm appointments via Chat. To find a location nearest you, click the Stores tab on our website.</span>","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"235219914","agentId":"256972514","lineSeq":"39"},{"time":"2018-07-12 21:29:07.363+0000","timeL":"1531430947363","controlType":"0","text":"Ok thank you.","by":"Can you get your makeup done for free on your birthday?","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 21:29:38.565+0000","timeL":"1531430978565","controlType":"0","text":"<span>Have you heard about MAC Select? It's our loyalty program. If you join, you’ll receive 15% off your first Online order! <a href=\"https://www.maccosmetics.com/account/select.tmpl\" rel=\"noopener\" target=_blank>Click here</a> to learn more. Make sure to log into your account before placing your orders so that all purchases will earn you rewards!</span> There are many perks to our loyalty program!","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-819383014","agentId":"256972514","lineSeq":"42"},{"time":"2018-07-12 21:29:54.522+0000","timeL":"1531430994522","controlType":"0","text":"<span>Do you have any product questions I can help you with while you are visiting MAC Beauty Chat?</span>","by":"Rose","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"256972514","lineSeq":"44"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"First Name","value":"Can you get your makeup done for free on your birthday?","values":["Can you get your makeup done for free on your birthday?"],"name":"MAC US - mobile","time":"2018-07-12 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21:26:28.187+0000","startTimeL":"1531430788187","endTime":"2018-07-12 21:32:33.325+0000","endTimeL":"1531431153325","duration":"365","visitorId":"ljZGIzYmE2MjhkOGJhMWI1","visitorName":"Stephanie","engagementId":"487191954299656780","sharkEngagementId":"48719195_Xi3z1fUmQzmgmR8TVcB4nQ_4","isInteractive":"1","accountId":"48719195","agentId":"599937712","agentNickName":"Desiree","agentLoginName":"DTunnero","agentDeleted":"0","agentFullName":"Desiree T.","skillId":"37969314","skillName":"MACPRODUCT","isAgentSurvey":"1","isPostChatSurvey":"0","isPreChatSurvey":"1","channel":"1","startReason":"0","startReasonDesc":"Visitor request","endReason":"210","endReasonDesc":"Visitor closed chat","engagementSet":"0","engagementSequence":"0","agentGroupId":"185751614","agentGroupName":"MAC","mcs":"1","alertedMCS":"1","chatMCS":"50","chatRequestedTime":"2018-07-12 21:26:27.339+0000","chatRequestedTimeL":"1531430787339","chatStartUrl":"https://www.maccosmetics.com/product/13847/251/products/makeup/face/foundation/studio-fix-powder-plus-foundation#/shade/C30","chatStartPage":"Studio Fix Powder Plus Foundation | MAC Cosmetics - Official Site","isPartial":"0","chatDataEnriched":"1","interactive":"1","ended":"1"},"transcript":{"lines":[{"time":"2018-07-12 21:26:27.340+0000","timeL":"1531430787340","controlType":"4","text":"Welcome to M·A·C Cosmetics Online. A Makeup Artist from our team will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 21:26:28.187+0000","timeL":"1531430788187","controlType":"3","text":"Hello. Thank you for your interest in M·A·C Cosmetics Online. My name is Desiree. How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 21:28:00.828+0000","timeL":"1531430880828","controlType":"0","text":"Hi Desiree, I use the liquid studio fix but am looking for a powder to set the makeup and do touch ups during the day.  what would you recommend","by":"Stephanie","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 21:28:20.516+0000","timeL":"1531430900516","controlType":"0","text":"Hello Stephanie!","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"37"},{"time":"2018-07-12 21:28:45.021+0000","timeL":"1531430925021","controlType":"0","text":"I am happy to assist with a powder. Are you looking for some coverage from your powder too?","by":"Desiree","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599937712","lineSeq":"38"},{"time":"2018-07-12 21:29:23.015+0000","timeL":"1531430963015","controlType":"0","text":"yes mam.  some thing buildable as the day goes on","by":"Stephanie","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 21:30:29.588+0000","timeL":"1531431029588","controlType":"0","text":"I think you will really like the Studio Fix Powder then! I personally like to apply it with a brush for a smooth application. I like our #135 to dust it all over and have the option to build. 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How may I help you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"25"},{"time":"2018-07-12 21:26:24.899+0000","timeL":"1531430784899","controlType":"0","text":"Hello Iryna.","by":"Gigi","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599941112","lineSeq":"30"},{"time":"2018-07-12 21:27:37.362+0000","timeL":"1531430857362","controlType":"0","text":"hello, I have a sensitive skin and couperosis, can I use resilience night cream?","by":"iryna","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"32"},{"time":"2018-07-12 21:28:41.334+0000","timeL":"1531430921334","controlType":"0","text":"May I ask if Couperosis is redness on the skin?","by":"Gigi","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599941112","lineSeq":"33"},{"time":"2018-07-12 21:29:41.308+0000","timeL":"1531430981308","controlType":"0","text":"yes and capillars","by":"iryna","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"34"},{"time":"2018-07-12 21:30:44.935+0000","timeL":"1531431044935","controlType":"0","text":"May I ask if you use a cream that you are sensitive to what happens to your skin?","by":"Gigi","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599941112","lineSeq":"35"},{"time":"2018-07-12 21:32:56.800+0000","timeL":"1531431176800","controlType":"0","text":"capillars become more visible and skin gets red","by":"iryna","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"52"},{"time":"2018-07-12 21:34:34.995+0000","timeL":"1531431274995","controlType":"0","text":"I would say that Resilience Lift Night would not be the best night moisturizer for  you.","by":"Gigi","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599941112","lineSeq":"53"},{"time":"2018-07-12 21:34:59.814+0000","timeL":"1531431299814","controlType":"0","text":"<span>I recommend Enlighten Even Skintone Correcting Creme. It  provides nourishing moisture and comfort. It also gently brightens and soothes irritation – one of the key causes of discolorations. A potent blend of anti-oxidants and anti-irritants defends skin against environmental damage during the day. At night, it soothes and calms. The formula is lightweight and absorbs quickly. It's for all skin types.</span>","by":"Gigi","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-243895814","agentId":"599941112","lineSeq":"54"},{"time":"2018-07-12 21:35:35.479+0000","timeL":"1531431335479","controlType":"0","text":"<span><a href=\"https://www.esteelauder.com/product/681/32120/product-catalog/skincare/enlighten/even-skintone-correcting-creme\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.esteelauder.com/media/export/cms/products/558x768/el_sku_YTRA01_558x768_0.jpg\"></a></span>","by":"Gigi","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599941112","lineSeq":"56"},{"time":"2018-07-12 21:35:47.000+0000","timeL":"1531431347000","controlType":"0","text":"That is the image of the product.","by":"Gigi","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599941112","lineSeq":"57"},{"time":"2018-07-12 21:35:47.381+0000","timeL":"1531431347381","controlType":"0","text":"thank you Gigi","by":"iryna","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"58"},{"time":"2018-07-12 21:36:08.473+0000","timeL":"1531431368473","controlType":"0","text":"You're so welcome. We do also have a serum that would be great for you.","by":"Gigi","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599941112","lineSeq":"59"},{"time":"2018-07-12 21:36:22.300+0000","timeL":"1531431382300","controlType":"0","text":"<span>Enlighten Dark Spot Correcting Night Serum reduces the look of all types of discoloration, including dark spots, sun spots, post acne marks, dullness, and redness. It works on 3 Levels to provide our most powerful spot reduction, both breaking up the look of existing spots and preventing the look of new pigment from becoming visible. It features an exclusive blend of anti-spot technology and an anti-irritant boosting compound.</span>","by":"Gigi","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-243862214","agentId":"599941112","lineSeq":"60"},{"time":"2018-07-12 21:36:29.288+0000","timeL":"1531431389288","controlType":"0","text":"<span>A key ingredient in Enlighten Dark Spot Correcting Night Serum is Plum Blossom Extract. It's a natural, gentle brightener that works just below the skin's surface, helping prevent the excess pigment that has already been produced from becoming visible.</span>","by":"Gigi","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"243924814","agentId":"599941112","lineSeq":"62"},{"time":"2018-07-12 21:36:32.300+0000","timeL":"1531431392300","controlType":"0","text":"<span>Another key ingredient is Molasses Extract. It works at the surface level targeting existing, visible dark spots and helping to naturally \"dissolve\" them. Think of it like shattering the pigment into such small pieces that it's less visible to the naked eye.</span>","by":"Gigi","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"263093214","agentId":"599941112","lineSeq":"64"},{"time":"2018-07-12 21:36:41.732+0000","timeL":"1531431401732","controlType":"0","text":"<span>Apply Enlighten Dark Spot Correcting Night Serum both morning and evening after cleansing and toning. If you're using Advanced Night Repair Synchronized Recovery Complex II, apply it first and follow with Enlighten Dark Spot Correcting Night Serum. Then follow with your Moisturizer. During the day, it's important to protect your skin with Broad Spectrum sun protection too.</span>","by":"Gigi","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-243952014","agentId":"599941112","lineSeq":"66"},{"time":"2018-07-12 21:37:31.775+0000","timeL":"1531431451775","controlType":"0","text":"<span><a href=\"https://www.esteelauder.com/product/681/32119/product-catalog/skincare/enlighten/dark-spot-correcting-night-serum\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.esteelauder.com/media/export/cms/products/558x768/el_sku_YTR001_558x768_0.jpg\"></a></span>","by":"Gigi","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599941112","lineSeq":"68"},{"time":"2018-07-12 21:38:03.170+0000","timeL":"1531431483170","controlType":"0","text":"I really feel these are the best products for you skin condition.","by":"Gigi","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599941112","lineSeq":"69"},{"time":"2018-07-12 21:51:56.532+0000","timeL":"1531432316532","controlType":"5","text":"Thank you for chatting with us.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"77"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"iryna","values":["iryna"],"name":"Estee Lauder - 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My name is Amanda.  How may I help you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 21:26:22.499+0000","timeL":"1531430782499","controlType":"0","text":"Hello Sandy!","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"258333314","lineSeq":"35"},{"time":"2018-07-12 21:27:13.423+0000","timeL":"1531430833423","controlType":"0","text":"Hello, How does the Perfectionist makeup compare to the Double Wear? My favorite makeup was your Resilience lift.","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"37"},{"time":"2018-07-12 21:27:34.842+0000","timeL":"1531430854842","controlType":"0","text":"<span>Perfectionist Serum Compact Makeup features an all new creamy texture that's infused with the technology of our #1 line and wrinkle serum, Perfectionist [CP+R]. It instantly diffuses the appearance of lines and imperfections, brightens the look of skin, and plumps with refreshing hydration. It offers a soft, radiant finish and medium-buildable coverage, all in the convenience of a compact.</span>","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"243937614","agentId":"258333314","lineSeq":"38"},{"time":"2018-07-12 21:28:08.500+0000","timeL":"1531430888500","controlType":"0","text":"<span>Double Wear Stay-In-Place Makeup gives you medium to full coverage, a natural matte finish and even helps to control oil. It provides stay-true color that resists transferring onto clothes for up to 24 hours.</span>","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"243930514","agentId":"258333314","lineSeq":"40"},{"time":"2018-07-12 21:28:42.734+0000","timeL":"1531430922734","controlType":"0","text":"I am not used to compacts I prefer liquid. Is Double Wear more like Resilence lift?","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"42"},{"time":"2018-07-12 21:29:15.779+0000","timeL":"1531430955779","controlType":"0","text":"<span>Perfectionist Youth-Infusing Makeup SPF 25 is a 3-in-1 makeup that instantly primes, nourishes, and diffuses skin's surface imperfections for a perfect look. It's infused with Perfectionist [CP+R] Wrinkle Lifting/Firming Serum so that it reduces the look of lines &amp; wrinkles both instantly and over time. It offers medium buildable coverage and a beautiful satin finish.</span>","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-243859414","agentId":"258333314","lineSeq":"43"},{"time":"2018-07-12 21:29:24.368+0000","timeL":"1531430964368","controlType":"0","text":"Perfectionist has 2 different formulas.","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"258333314","lineSeq":"45"},{"time":"2018-07-12 21:30:16.957+0000","timeL":"1531431016957","controlType":"0","text":"<span>Perfectionist Youth-Infusing Makeup SPF 25</span> will be the closer of the two formulas in comparison to Resilience Lift Makeup.","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"258333314","lineSeq":"46"},{"time":"2018-07-12 21:30:41.741+0000","timeL":"1531431041741","controlType":"0","text":"THanks","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"47"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"First Name:","value":"Sandy","values":["Sandy"],"name":"Estee Lauder US - Desktop","time":"2018-07-12 21:25:52.793+0000","timeL":"1531430752793","surveyID":"219515","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address:","value":"sandy.chesshire@fieldsofknowledge.com","values":["sandy.chesshire@fieldsofknowledge.com"],"name":"Estee Lauder US - Desktop","time":"2018-07-12 21:25:52.793+0000","timeL":"1531430752793","surveyID":"219515","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"How can we help you today?","value":"Beauty Advice (M-F 10am-9pm EST)","values":["Beauty Advice (M-F 10am-9pm EST)"],"name":"Estee Lauder US - Desktop","time":"2018-07-12 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All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 21:25:39.152+0000","timeL":"1531430739152","controlType":"3","text":"You are now chatting with Katie.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 21:25:47.682+0000","timeL":"1531430747682","controlType":"0","text":"Hi <span>Kelly!</span>","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"887271014","lineSeq":"35"},{"time":"2018-07-12 21:26:08.135+0000","timeL":"1531430768135","controlType":"0","text":"Hi Katie! I emailed about my order no. 3210004520 but haven't received a reply yet so I am trying chat :-)","by":"Kelly Golden","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"37"},{"time":"2018-07-12 21:26:38.625+0000","timeL":"1531430798625","controlType":"0","text":"I thought that I was supposed to get $10 off my order but it doesn't look like it applied","by":"Kelly Golden","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 21:27:25.541+0000","timeL":"1531430845541","controlType":"0","text":"<span>I'm very sorry about this and I am happy to look into this further for you.</span>","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"887271014","lineSeq":"39"},{"time":"2018-07-12 21:27:46.191+0000","timeL":"1531430866191","controlType":"0","text":"great, thanks!","by":"Kelly Golden","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"40"},{"time":"2018-07-12 21:28:12.289+0000","timeL":"1531430892289","controlType":"0","text":"Did you add a discount code to your order to get the $10 off?","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"887271014","lineSeq":"41"},{"time":"2018-07-12 21:28:35.061+0000","timeL":"1531430915061","controlType":"0","text":"I did but I kept getting an error with paypal and it may have not went through","by":"Kelly Golden","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"42"},{"time":"2018-07-12 21:29:34.064+0000","timeL":"1531430974064","controlType":"0","text":"Okay, it does look like it did not apply successfully, I would be happy to put in for you to be refunded that $10.","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"887271014","lineSeq":"43"},{"time":"2018-07-12 21:29:50.735+0000","timeL":"1531430990735","controlType":"0","text":"I would appreciate that! Thank you!","by":"Kelly Golden","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"44"},{"time":"2018-07-12 21:30:51.598+0000","timeL":"1531431051598","controlType":"0","text":"My pleasure <span>Kelly! <span>Can you please provide the name and billing address on your order?</span></span>","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236256414","agentId":"887271014","lineSeq":"45"},{"time":"2018-07-12 21:31:07.944+0000","timeL":"1531431067944","controlType":"0","text":"sure","by":"Kelly Golden","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"47"},{"time":"2018-07-12 21:31:09.959+0000","timeL":"1531431069959","controlType":"0","text":"Kelly Golden","by":"Kelly Golden","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"48"},{"time":"2018-07-12 21:31:13.205+0000","timeL":"1531431073205","controlType":"0","text":"3873 Bay Road","by":"Kelly Golden","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"49"},{"time":"2018-07-12 21:31:16.965+0000","timeL":"1531431076965","controlType":"0","text":"Street, MD 21154","by":"Kelly Golden","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"50"},{"time":"2018-07-12 21:31:46.354+0000","timeL":"1531431106354","controlType":"0","text":"Thank you!<span> Please allow 7-10 business days for the refund to post to your account, and 1-2 billing cycles for your refund to be reflected on your monthly credit card statement.</span>","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236252614","agentId":"887271014","lineSeq":"51"},{"time":"2018-07-12 21:32:03.356+0000","timeL":"1531431123356","controlType":"0","text":"Okay, thanks, Katie!","by":"Kelly Golden","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"53"},{"time":"2018-07-12 21:32:32.451+0000","timeL":"1531431152451","controlType":"0","text":"My pleasure <span>Kelly! Can I help with anything else?</span>","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"887271014","lineSeq":"54"},{"time":"2018-07-12 21:32:43.444+0000","timeL":"1531431163444","controlType":"0","text":"no, thanks","by":"Kelly Golden","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"67"},{"time":"2018-07-12 21:33:34.014+0000","timeL":"1531431214014","controlType":"0","text":"<span>Thank you for your visit! <span>As we continually strive to improve the service we offer, we’d love to learn more about your experience. Would you please take a few minutes to tell us how we did? Simply <a href=\"http://survey.cfigroup.com/Default.aspx?STORECODE=BB&amp;SOURCE=CHAT&amp;ORDERSTATUS=NA&amp;FINALCALLREASON=NA&amp;CALLSTATUS=NA&amp;CUSTOMERNAME=NA&amp;CALLDATE=NA\" rel=\"noopener\" target=_blank>click here</a> to take our Satisfaction Survey. Thank you in advance for your participation.</span> Have a great evening! </span>","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-274330414","agentId":"887271014","lineSeq":"68"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"First Name","value":"Kelly Golden","values":["Kelly Golden"],"name":"Bobbi Brown US -Desktop","time":"2018-07-12 21:25:37.531+0000","timeL":"1531430737531","surveyID":"218645","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"kelly.golden@rocketmail.com","values":["kelly.golden@rocketmail.com"],"name":"Bobbi Brown US -Desktop","time":"2018-07-12 21:25:37.531+0000","timeL":"1531430737531","surveyID":"218645","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"How can we help you?","value":"Order Assistance","values":["Order Assistance"],"name":"Bobbi Brown US -Desktop","time":"2018-07-12 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21:26:02.912+0000","startTimeL":"1531430762912","endTime":"2018-07-12 21:30:20.411+0000","endTimeL":"1531431020411","duration":"257","visitorId":"Q1MjFmZmEwN2JmNjE2OGFj","visitorName":"Franziska","engagementId":"487191954299656774","sharkEngagementId":"48719195_L1g4JqCdQ0GlDtGnzNylsA_7","isInteractive":"1","accountId":"48719195","agentId":"1566028212","agentNickName":"Caitlin","agentLoginName":"Caitlin Singer","agentDeleted":"0","agentFullName":"Caitlin S.","skillId":"1253630212","skillName":"AVEDAPRODUCT","isAgentSurvey":"1","isPostChatSurvey":"0","isPreChatSurvey":"1","channel":"1","startReason":"0","startReasonDesc":"Visitor request","endReason":"210","endReasonDesc":"Visitor closed chat","engagementSet":"0","engagementSequence":"0","agentGroupId":"1567376512","agentGroupName":"Aveda & Bumble","mcs":"0","alertedMCS":"0","chatMCS":"17","chatRequestedTime":"2018-07-12 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Your personal Advisor will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"22"},{"time":"2018-07-12 21:26:02.911+0000","timeL":"1531430762911","controlType":"3","text":"Welcome to Aveda! You are chatting with Caitlin.  How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"28"},{"time":"2018-07-12 21:26:48.953+0000","timeL":"1531430808953","controlType":"0","text":"Hi Franziska!","by":"Caitlin","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028212","lineSeq":"33"},{"time":"2018-07-12 21:26:53.969+0000","timeL":"1531430813969","controlType":"0","text":"I canno finish my order on line as I never receive the password that i am supposed to receive","by":"Franziska","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"35"},{"time":"2018-07-12 21:27:10.634+0000","timeL":"1531430830634","controlType":"0","text":"I'm sorry to hear that!","by":"Caitlin","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028212","lineSeq":"36"},{"time":"2018-07-12 21:27:22.133+0000","timeL":"1531430842133","controlType":"0","text":"You requested a temporary password but have not received it?","by":"Caitlin","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028212","lineSeq":"37"},{"time":"2018-07-12 21:27:55.234+0000","timeL":"1531430875234","controlType":"0","text":"the web page requested it and yes I did not receive it.","by":"Franziska","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"50"},{"time":"2018-07-12 21:28:06.536+0000","timeL":"1531430886536","controlType":"0","text":"Have you checked your spam folder?","by":"Caitlin","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028212","lineSeq":"51"},{"time":"2018-07-12 21:28:15.582+0000","timeL":"1531430895582","controlType":"0","text":"yes","by":"Franziska","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"52"},{"time":"2018-07-12 21:28:28.907+0000","timeL":"1531430908907","controlType":"0","text":"How long ago did you request the password?","by":"Caitlin","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028212","lineSeq":"53"},{"time":"2018-07-12 21:28:42.832+0000","timeL":"1531430922832","controlType":"0","text":"a few hours ago","by":"Franziska","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"54"},{"time":"2018-07-12 21:28:55.720+0000","timeL":"1531430935720","controlType":"0","text":"I apologize for the delay!","by":"Caitlin","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028212","lineSeq":"55"},{"time":"2018-07-12 21:29:00.807+0000","timeL":"1531430940807","controlType":"0","text":"<span>Regrettably, as a Retail Product Advisor, I don't have access to your online order or password.</span>","by":"Caitlin","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028212","lineSeq":"56"},{"time":"2018-07-12 21:29:06.048+0000","timeL":"1531430946048","controlType":"0","text":"Our Order Team can certainly help!","by":"Caitlin","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028212","lineSeq":"57"},{"time":"2018-07-12 21:29:10.658+0000","timeL":"1531430950658","controlType":"0","text":"<span>Your satisfaction is important to us and I apologize that, I cannot be more helpful with your inquiry. Our Order Representatives are available to help with your concern 24 hours a day. You may reach them via phone at 1.800.644.4831 or email AvedaOnlineService@aveda.com</span>","by":"Caitlin","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194542814","agentId":"1566028212","lineSeq":"58"},{"time":"2018-07-12 21:29:37.456+0000","timeL":"1531430977456","controlType":"0","text":"Thanks I will call","by":"Franziska","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"60"},{"time":"2018-07-12 21:29:58.350+0000","timeL":"1531430998350","controlType":"0","text":"You're welcome!","by":"Caitlin","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028212","lineSeq":"61"},{"time":"2018-07-12 21:30:01.371+0000","timeL":"1531431001371","controlType":"0","text":"Thank you for chatting!","by":"Caitlin","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566028212","lineSeq":"62"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"Franziska","values":["Franziska"],"name":"Aveda US","time":"2018-07-12 21:26:01.488+0000","timeL":"1531430761488","surveyID":"227845","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"franziskahesse@gmail.com","values":["franziskahesse@gmail.com"],"name":"Aveda US","time":"2018-07-12 21:26:01.488+0000","timeL":"1531430761488","surveyID":"227845","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"Would you like to upload a photo for your Advisor to view?","value":"No","values":["No"],"name":"Aveda US","time":"2018-07-12 21:26:01.488+0000","timeL":"1531430761488","surveyID":"227845","questionID":"5"}],"operator":[{"scope":"Session","source":"Chat Operator","displayName":"What kind of chat was this?","value":"Text Only Chat","values":["Text Only Chat"],"name":"Aveda","time":"2018-07-12 21:27:36.516+0000","timeL":"1531430856516","surveyID":"205162","questionID":"8"},{"scope":"Session","source":"Chat Operator","displayName":"What is the nature of your inquiry?","value":"Order/Tech","values":["Order/Tech"],"name":"Aveda","time":"2018-07-12 21:27:36.516+0000","timeL":"1531430856516","surveyID":"205162","questionID":"15"}]},"campaign":{"campaignEngagementId":"283212914","campaignEngagementName":"Aveda HTML Button Sticky V1","campaignId":"1550384412","campaignName":"Aveda_Chat_Buttons_Desktop_US","goalId":"642180412","goalName":"Conversions based on EA for transactions","visitorBehaviorId":"575801212","visitorBehaviorName":"Any behavior","visitorProfileId":"1253288212","visitorProfileName":"Aveda - Desktop All Visitors","lobId":"315617414","lobName":"Aveda","behaviorSystemDefault":"1","profileSystemDefault":"0"},"visitorInfo":{"country":"United States","countryCode":"US","state":"New York","city":"Hudson","isp":"Mid-Hudson Cablevision","org":"Mid-Hudson CableVision, Inc. 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Your personal Advisor will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"22"},{"time":"2018-07-12 21:25:42.042+0000","timeL":"1531430742042","controlType":"3","text":"Welcome to Aveda! You are chatting with Celeste.  How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"28"},{"time":"2018-07-12 21:25:50.832+0000","timeL":"1531430750832","controlType":"0","text":"Hi Sandy!","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"33"},{"time":"2018-07-12 21:25:57.163+0000","timeL":"1531430757163","controlType":"0","text":"Hello","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"35"},{"time":"2018-07-12 21:26:27.195+0000","timeL":"1531430787195","controlType":"0","text":"can I use my first time code along with today’s special code","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 21:26:52.679+0000","timeL":"1531430812679","controlType":"0","text":"Unfortunately offer codes can be combined per order.","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"37"},{"time":"2018-07-12 21:27:09.362+0000","timeL":"1531430829362","controlType":"0","text":"If you want to change which is entered, click EDIT next to the current one.","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"38"},{"time":"2018-07-12 21:27:12.807+0000","timeL":"1531430832807","controlType":"0","text":"so only one","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 21:27:23.659+0000","timeL":"1531430843659","controlType":"0","text":"Yes, one offer code per order. ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"40"},{"time":"2018-07-12 21:27:31.264+0000","timeL":"1531430851264","controlType":"0","text":"oh","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 21:27:56.796+0000","timeL":"1531430876796","controlType":"0","text":"do u carry a deep restorative hair treatment","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"42"},{"time":"2018-07-12 21:28:36.254+0000","timeL":"1531430916254","controlType":"0","text":"We do have some great weekly deep conditioners and daily leave in conditioners! ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"43"},{"time":"2018-07-12 21:28:42.885+0000","timeL":"1531430922885","controlType":"0","text":"Are you looking to repair damage? ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"44"},{"time":"2018-07-12 21:28:58.420+0000","timeL":"1531430938420","controlType":"0","text":"can u name acfew","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"45"},{"time":"2018-07-12 21:29:26.399+0000","timeL":"1531430966399","controlType":"0","text":"not only for damage  but to maintain healthy n shiny","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"46"},{"time":"2018-07-12 21:30:33.411+0000","timeL":"1531431033411","controlType":"0","text":"Repairing, healthy and shiny, great goals! Do you color your hair currently? ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"47"},{"time":"2018-07-12 21:30:44.923+0000","timeL":"1531431044923","controlType":"0","text":"yes","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"48"},{"time":"2018-07-12 21:31:55.607+0000","timeL":"1531431115607","controlType":"0","text":"To strengthen the hair and give lots of shine once a week you can deep conditioner with <span><span style=\"font-weight:bold;\">Color Conserve Strengthening Treatment</span> It seals the cuticle to illuminate color with<span style=\"text-decoration:underline;\"> reflective shine.</span> It <span style=\"text-decoration:underline;\">strengthens hai</span>r from the inside out. Naturally-derived sunscreens protect color-treated hair from UVA/UVB fading.</span>","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194700614","agentId":"490987914","lineSeq":"49"},{"time":"2018-07-12 21:32:06.379+0000","timeL":"1531431126379","controlType":"0","text":"<span>Once a week, after shampooing, apply Color Conserve(tm) Strengthening Treatment evenly to damp hair, roots to ends. Leave in 2 to 5 minutes. Rinse thoroughly.</span>","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194640814","agentId":"490987914","lineSeq":"51"},{"time":"2018-07-12 21:32:28.298+0000","timeL":"1531431148298","controlType":"0","text":"What do you think of this weekly treatment? ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"53"},{"time":"2018-07-12 21:32:45.921+0000","timeL":"1531431165921","controlType":"0","text":"Love it","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"54"},{"time":"2018-07-12 21:32:53.843+0000","timeL":"1531431173843","controlType":"0","text":"Great!","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"55"},{"time":"2018-07-12 21:33:00.776+0000","timeL":"1531431180776","controlType":"0","text":"any others","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"56"},{"time":"2018-07-12 21:33:12.094+0000","timeL":"1531431192094","controlType":"0","text":"For a leave in treatment, do you heat style your hair? ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"57"},{"time":"2018-07-12 21:33:20.204+0000","timeL":"1531431200204","controlType":"0","text":"so this will replace conditioner","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"58"},{"time":"2018-07-12 21:33:35.234+0000","timeL":"1531431215234","controlType":"0","text":"ocassionally","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"59"},{"time":"2018-07-12 21:33:58.297+0000","timeL":"1531431238297","controlType":"0","text":"Once a week, yes, you use the Color Conserve Strengthening Treatment in place of your usual conditioner. ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"60"},{"time":"2018-07-12 21:34:09.720+0000","timeL":"1531431249720","controlType":"0","text":"gotvit","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"61"},{"time":"2018-07-12 21:34:39.162+0000","timeL":"1531431279162","controlType":"0","text":"For the leave in, do you feel the hair needs moisture or what benefits do you like from your leave in? ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"62"},{"time":"2018-07-12 21:34:43.731+0000","timeL":"1531431283731","controlType":"0","text":"once a week is good enough to see the results","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"63"},{"time":"2018-07-12 21:35:12.157+0000","timeL":"1531431312157","controlType":"0","text":"Yes, this can be used once a week to see results. ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"64"},{"time":"2018-07-12 21:35:24.118+0000","timeL":"1531431324118","controlType":"0","text":"frizz is the issue","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"65"},{"time":"2018-07-12 21:35:35.267+0000","timeL":"1531431335267","controlType":"0","text":"breaking strand as well","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"66"},{"time":"2018-07-12 21:35:53.756+0000","timeL":"1531431353756","controlType":"0","text":"can always use moisture","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"67"},{"time":"2018-07-12 21:36:19.717+0000","timeL":"1531431379717","controlType":"0","text":"Frizz and breaking, needs moisture. Do you have fine or coarse hair? Straight or curly/ wavy? ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"68"},{"time":"2018-07-12 21:36:22.544+0000","timeL":"1531431382544","controlType":"0","text":"although moisture is not a concern now","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"69"},{"time":"2018-07-12 21:36:30.166+0000","timeL":"1531431390166","controlType":"0","text":"Okay","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"70"},{"time":"2018-07-12 21:36:42.848+0000","timeL":"1531431402848","controlType":"0","text":"thick  n straight hair","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"71"},{"time":"2018-07-12 21:36:56.938+0000","timeL":"1531431416938","controlType":"0","text":"thought humidity causes frizz","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"72"},{"time":"2018-07-12 21:37:13.944+0000","timeL":"1531431433944","controlType":"0","text":"Yes, humidity can be a factor for frizz!","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"73"},{"time":"2018-07-12 21:37:30.595+0000","timeL":"1531431450595","controlType":"0","text":"so my hair has lack of moisture","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"74"},{"time":"2018-07-12 21:38:09.980+0000","timeL":"1531431489980","controlType":"0","text":"it doesn’t look dry at all it actually is nice n soft","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"75"},{"time":"2018-07-12 21:38:49.231+0000","timeL":"1531431529231","controlType":"0","text":"That is good! So because you have breakage and frizz concerns, I'd like to tell you about two products you can use to address both your concerns. ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"76"},{"time":"2018-07-12 21:39:02.799+0000","timeL":"1531431542799","controlType":"0","text":"sure thanks","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"77"},{"time":"2018-07-12 21:39:47.761+0000","timeL":"1531431587761","controlType":"0","text":"To address the issue with breakage, on clean, towel dried hair, start with <span><span style=\"font-weight:bold;\">Damage Remedy Daily Hair Repair</span> It is a daily leave-in treatment that helps repair, detangle and protect from damage caused by heat and styling tools.</span>","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194579314","agentId":"490987914","lineSeq":"78"},{"time":"2018-07-12 21:40:00.583+0000","timeL":"1531431600583","controlType":"0","text":"<span>Use Damage Remedy Daily Hair Repair by working a small amount of product in your hands. Apply through damp hair focusing on the most damaged areas. Comb to distribute and do not rinse it out. </span>","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194646214","agentId":"490987914","lineSeq":"80"},{"time":"2018-07-12 21:40:37.462+0000","timeL":"1531431637462","controlType":"0","text":"but I don’t was my hair everyday","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"82"},{"time":"2018-07-12 21:41:08.014+0000","timeL":"1531431668014","controlType":"0","text":"its a daily leave in","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"83"},{"time":"2018-07-12 21:41:36.498+0000","timeL":"1531431696498","controlType":"0","text":"It does not have to be used every day, after your normal routine of shampoo is fine. It just says daily so people know it can be used every day. ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194528414","agentId":"490987914","lineSeq":"84"},{"time":"2018-07-12 21:41:56.666+0000","timeL":"1531431716666","controlType":"0","text":"got it","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"86"},{"time":"2018-07-12 21:42:00.606+0000","timeL":"1531431720606","controlType":"0","text":"<span>Next, to address your concerns with frizz, Air-dry or blow-dry with Smooth Infusion Nourishing Styling Creme to keep straight styles smooth all day. Conditioning cupuacu and shea butters seal in moisture and lock out frizz even in intense humidity! </span>","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"87"},{"time":"2018-07-12 21:42:07.371+0000","timeL":"1531431727371","controlType":"0","text":"<span>Apply to damp hair and blow dry or air dry to lock out frizz in even the most intense humidity.</span>","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194663914","agentId":"490987914","lineSeq":"88"},{"time":"2018-07-12 21:42:18.988+0000","timeL":"1531431738988","controlType":"0","text":"I can send you links to all of these!","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"90"},{"time":"2018-07-12 21:42:32.605+0000","timeL":"1531431752605","controlType":"0","text":"gr8","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"91"},{"time":"2018-07-12 21:43:04.098+0000","timeL":"1531431784098","controlType":"0","text":"<a href=\"http://www.aveda.com/product/17770/36581/styling/creme/smooth-infusion-nourishing-styling-creme#/shade/8.5_fl_oz%2F250_ml\" rel=\"noopener\" target=_blank>click here</a> for <span>Smooth Infusion Nourishing Styling Creme</span>","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"92"},{"time":"2018-07-12 21:43:09.870+0000","timeL":"1531431789870","controlType":"0","text":"i would like a transcript to my email all with the links","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"93"},{"time":"2018-07-12 21:43:44.029+0000","timeL":"1531431824029","controlType":"0","text":"No problem! <span>You can print or save a copy of this chat by clicking the \"+\" in the lower left hand side of the chat window.</span>","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194694414","agentId":"490987914","lineSeq":"94"},{"time":"2018-07-12 21:43:58.083+0000","timeL":"1531431838083","controlType":"0","text":"<a href=\"http://www.aveda.com/product/5303/16901/hair-care/leave-in-treatment/damage-remedy-daily-hair-repair#/shade/3.4_fl_oz%2F_100_ml\" rel=\"noopener\" target=_blank>click here</a> for Damage Remedy Daily Hair Repair","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"96"},{"time":"2018-07-12 21:45:03.063+0000","timeL":"1531431903063","controlType":"24","text":"The chat transcript will be sent to: sandhyavohra@yahoo.com at the end of your chat.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"99"},{"time":"2018-07-12 21:45:23.149+0000","timeL":"1531431923149","controlType":"0","text":"Thanks for all ur help","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"100"},{"time":"2018-07-12 21:45:28.019+0000","timeL":"1531431928019","controlType":"0","text":"<a href=\"http://www.aveda.com/product/17754/16337/hair-care/treatment-masques/color-conserve-strengthening-treatment#/shade/4.2_fl_oz%2F125_ml\" rel=\"noopener\" target=_blank>click here</a> for Color Conserve Strengthening Treatment","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"101"},{"time":"2018-07-12 21:45:38.982+0000","timeL":"1531431938982","controlType":"0","text":"do we have daily new online offers","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"102"},{"time":"2018-07-12 21:45:39.448+0000","timeL":"1531431939448","controlType":"0","text":"My pleasure! Have a wonderful evening! ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"103"},{"time":"2018-07-12 21:46:05.940+0000","timeL":"1531431965940","controlType":"0","text":"is it free ship on anything","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"104"},{"time":"2018-07-12 21:46:07.206+0000","timeL":"1531431967206","controlType":"0","text":"It changes often. There are usually a couple different ones each week. ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"105"},{"time":"2018-07-12 21:46:35.039+0000","timeL":"1531431995039","controlType":"0","text":"A lot of times the offers do include free shipping!","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"106"},{"time":"2018-07-12 21:46:43.248+0000","timeL":"1531432003248","controlType":"0","text":"when is the best","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"107"},{"time":"2018-07-12 21:46:51.180+0000","timeL":"1531432011180","controlType":"0","text":"promo","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"108"},{"time":"2018-07-12 21:47:10.440+0000","timeL":"1531432030440","controlType":"0","text":"The welcome code is one of the best!","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"109"},{"time":"2018-07-12 21:47:25.433+0000","timeL":"1531432045433","controlType":"0","text":"About once a year we also have a friends and family. That just happened in June. ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"110"},{"time":"2018-07-12 21:47:37.914+0000","timeL":"1531432057914","controlType":"0","text":"does it ship for free","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"111"},{"time":"2018-07-12 21:47:42.619+0000","timeL":"1531432062619","controlType":"0","text":"oh","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"112"},{"time":"2018-07-12 21:48:06.299+0000","timeL":"1531432086299","controlType":"0","text":"welcome is only 15%","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"113"},{"time":"2018-07-12 21:48:20.172+0000","timeL":"1531432100172","controlType":"0","text":"friends n fam prob more","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"114"},{"time":"2018-07-12 21:48:38.633+0000","timeL":"1531432118633","controlType":"0","text":"This last time it was 20%, so not much more. ","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"115"},{"time":"2018-07-12 21:48:49.773+0000","timeL":"1531432129773","controlType":"0","text":"ok","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"116"},{"time":"2018-07-12 21:49:21.029+0000","timeL":"1531432161029","controlType":"0","text":"have a wonderful evening!","by":"Sandy","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"117"},{"time":"2018-07-12 21:49:32.126+0000","timeL":"1531432172126","controlType":"0","text":"I hope that you enjoy your products! Thank you and have a wonderful one too!","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"490987914","lineSeq":"118"},{"time":"2018-07-12 21:49:37.823+0000","timeL":"1531432177823","controlType":"24","text":"The chat transcript will be sent to: sandhyavohra@yahoo.com at the end of your chat.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"121"},{"time":"2018-07-12 21:49:41.691+0000","timeL":"1531432181691","controlType":"0","text":"<span>To explore more of our Earth-sensitive products and services - and receive a free Sensory Ritual - visit the Aveda salon, spa or store nearest you. <a href=\"http://www.aveda.com/locator/index.tmpl\" rel=\"noopener\" target=_blank>Click here</a> to find your nearest Aveda.</span>","by":"Celeste","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194496714","agentId":"490987914","lineSeq":"122"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"Sandy","values":["Sandy"],"name":"Aveda US","time":"2018-07-12 21:25:39.764+0000","timeL":"1531430739764","surveyID":"227845","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"sandhyavohra@yahoo.com","values":["sandhyavohra@yahoo.com"],"name":"Aveda US","time":"2018-07-12 21:25:39.764+0000","timeL":"1531430739764","surveyID":"227845","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"Would you like to upload a photo for your Advisor to view?","value":"No","values":["No"],"name":"Aveda US","time":"2018-07-12 21:25:39.764+0000","timeL":"1531430739764","surveyID":"227845","questionID":"5"}],"postChat":[{"scope":"Session","source":"Exit","displayName":"To have this 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My name is Meghan.  How may I help you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 21:25:54.966+0000","timeL":"1531430754966","controlType":"0","text":"Hi Phyllis, welcome.","by":"Meghan","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599955612","lineSeq":"35"},{"time":"2018-07-12 21:26:02.765+0000","timeL":"1531430762765","controlType":"0","text":"How are you today?","by":"Meghan","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599955612","lineSeq":"36"},{"time":"2018-07-12 21:26:12.852+0000","timeL":"1531430772852","controlType":"0","text":"I useestée lauder automatic brow pencil 07 Blonde and now I see you don't carry it anymore. What are you replacing it with?","by":"Phyllis","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 21:26:29.584+0000","timeL":"1531430789584","controlType":"0","text":"I would be happy to assist you with brow products.","by":"Meghan","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599955612","lineSeq":"39"},{"time":"2018-07-12 21:26:43.452+0000","timeL":"1531430803452","controlType":"0","text":"<span>The Brow Multi-Tasker in Blonde has everything you need for your brows. It's a pencil, powder, and brush all in one tool! It features a triangle-shaped pencil to either fill in sparse areas or create more definition. Hidden in the center is a volumizing brow powder that glides on smoothly for more volume. Plus, the styling brush finishes and sets your brow look.</span>","by":"Meghan","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-243896214","agentId":"599955612","lineSeq":"40"},{"time":"2018-07-12 21:28:02.230+0000","timeL":"1531430882230","controlType":"0","text":"<span><a href=\"https://www.esteelauder.com/product/631/42965/product-catalog/makeup/the-brow-multi-tasker#/shade/01-Blonde\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.esteelauder.com/media/export/cms/products/558x768/el_sku_RH8G01_558x768_0.jpg\"></a></span>","by":"Meghan","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599955612","lineSeq":"42"},{"time":"2018-07-12 21:28:08.138+0000","timeL":"1531430888138","controlType":"0","text":"What do you think?","by":"Meghan","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599955612","lineSeq":"43"},{"time":"2018-07-12 21:28:20.270+0000","timeL":"1531430900270","controlType":"0","text":"Does the finish look the same as the  estée lauder automatic brow pencil 07 Blonde did and go on as easy?","by":"Phyllis","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"44"},{"time":"2018-07-12 21:28:44.232+0000","timeL":"1531430924232","controlType":"0","text":"Yes, it has become my new favorite pencil, I wear the same shade!","by":"Meghan","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599955612","lineSeq":"45"},{"time":"2018-07-12 21:29:17.242+0000","timeL":"1531430957242","controlType":"0","text":"Ok thanks that is all I needed. I will check into it. Have a great day.","by":"Phyllis","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"46"},{"time":"2018-07-12 21:29:27.648+0000","timeL":"1531430967648","controlType":"0","text":"Another option to consider is <span>Brow Now Brow Defining Pencil in Blonde. is a 2-in-1 gel pencil that tints and sets brows in just one quick stroke. It wears for 12 hours and is water, humidity, and sweat resistant.</span>","by":"Meghan","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-243857814","agentId":"599955612","lineSeq":"47"},{"time":"2018-07-12 21:30:06.638+0000","timeL":"1531431006638","controlType":"0","text":"<span><a href=\"https://www.esteelauder.com/product/631/38242/product-catalog/makeup/brow-now/brow-defining-pencil#\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.esteelauder.com/media/export/cms/products/558x768/el_sku_R8P901_558x768_0.jpg\"></a></span>","by":"Meghan","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599955612","lineSeq":"49"},{"time":"2018-07-12 21:30:12.361+0000","timeL":"1531431012361","controlType":"0","text":"Ok I will check that one out too.","by":"Phyllis","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"50"},{"time":"2018-07-12 21:30:29.441+0000","timeL":"1531431029441","controlType":"0","text":"Okay, sure thing!  <span>Enjoy a free deluxe sample with every $25 you purchase at <a href=\"http://esteelauder.com/\" rel=\"noopener\" target=_blank>esteelauder.com</a>. Spend $50 to get 2 samples, spend $75 to get 3 samples, spend $100 to get 4 samples and more! 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Your personal Advisor will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"22"},{"time":"2018-07-12 21:24:37.129+0000","timeL":"1531430677129","controlType":"3","text":"Welcome to Aveda! You are chatting with Emily.  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Please don't put me on promotional email list. thanks.","by":"isabelle","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 21:27:27.204+0000","timeL":"1531430847204","controlType":"0","text":"<span>I understand your concern regarding the collection of your email address during our Pre-Chat Survey. Please be assured your email address is used solely as an identifier during our Live Chat session. Your email address is not used for promotional purposes nor do we distribute email addresses to Third Party providers.</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194668614","agentId":"1566029012","lineSeq":"40"},{"time":"2018-07-12 21:28:01.389+0000","timeL":"1531430881389","controlType":"0","text":"You're very welcome, Isabelle. Is there anything else I might help you with today?","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"42"},{"time":"2018-07-12 21:29:20.061+0000","timeL":"1531430960061","controlType":"0","text":"yes thanks","by":"isabelle","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"43"},{"time":"2018-07-12 21:29:50.261+0000","timeL":"1531430990261","controlType":"0","text":"<span><span style=\"font-style:italic;\">Today enjoy Free Shipping, a travel size Botanical Kinetics Hydrating Lotion, and samples of Hand &amp; Foot Relief with Any Order!</span> Use offer code <span style=\"font-weight:bold;\">HYDRATE78</span></span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"44"},{"time":"2018-07-12 21:29:58.978+0000","timeL":"1531430998978","controlType":"0","text":"My pleasure - have a great day!","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"45"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"isabelle","values":["isabelle"],"name":"Aveda US","time":"2018-07-12 21:24:36.564+0000","timeL":"1531430676564","surveyID":"227845","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"isabelle.lane@gmail.com","values":["isabelle.lane@gmail.com"],"name":"Aveda US","time":"2018-07-12 21:24:36.564+0000","timeL":"1531430676564","surveyID":"227845","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"Would you like to upload a photo for your Advisor to view?","value":"No","values":["No"],"name":"Aveda US","time":"2018-07-12 21:24:36.564+0000","timeL":"1531430676564","surveyID":"227845","questionID":"5"}],"operator":[{"scope":"Session","source":"Chat Operator","displayName":"What kind of chat was this?","value":"Text Only Chat","values":["Text Only Chat"],"name":"Aveda","time":"2018-07-12 21:57:30.282+0000","timeL":"1531432650282","surveyID":"205162","questionID":"8"},{"scope":"Session","source":"Chat Operator","displayName":"What is the nature of your inquiry?","value":"Other","values":["Other"],"name":"Aveda","time":"2018-07-12 21:57:30.282+0000","timeL":"1531432650282","surveyID":"205162","questionID":"15"}]},"campaign":{"campaignEngagementId":"1552743212","campaignEngagementName":"AVEDA HTML Button","campaignId":"1550384412","campaignName":"Aveda_Chat_Buttons_Desktop_US","goalId":"642180412","goalName":"Conversions based on EA for transactions","visitorBehaviorId":"575801212","visitorBehaviorName":"Any behavior","visitorProfileId":"1253288212","visitorProfileName":"Aveda - 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21:23:41.230+0000","chatRequestedTimeL":"1531430621230","chatStartUrl":"https://www.bobbibrowncosmetics.com/offers-landing-page","chatStartPage":"Special Offers & Free Shipping | BobbiBrown.com","isPartial":"0","chatDataEnriched":"1","interactive":"1","ended":"1"},"transcript":{"lines":[{"time":"2018-07-12 21:23:41.230+0000","timeL":"1531430621230","controlType":"4","text":"Welcome to Bobbi Brown Online. All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 21:23:42.288+0000","timeL":"1531430622288","controlType":"3","text":"You are now chatting with Russell.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 21:23:45.872+0000","timeL":"1531430625872","controlType":"0","text":"Hello!","by":"Russell","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"307176814","lineSeq":"35"},{"time":"2018-07-12 21:24:16.236+0000","timeL":"1531430656236","controlType":"0","text":"Hi! I just placed an order and forgot to put in a coupon code for the online exclusive eye essentials with a $60+ order","by":"martina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"37"},{"time":"2018-07-12 21:24:46.513+0000","timeL":"1531430686513","controlType":"0","text":"Understood. I'm sorry that the code was not applied. May I have the order number, please?","by":"Russell","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"307176814","lineSeq":"38"},{"time":"2018-07-12 21:25:04.676+0000","timeL":"1531430704676","controlType":"0","text":"3293680391","by":"martina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 21:25:16.702+0000","timeL":"1531430716702","controlType":"0","text":"Thank you.","by":"Russell","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"307176814","lineSeq":"40"},{"time":"2018-07-12 21:26:04.253+0000","timeL":"1531430764253","controlType":"0","text":"<span>Can you please provide the name and billing address on your order?</span>","by":"Russell","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236256414","agentId":"307176814","lineSeq":"41"},{"time":"2018-07-12 21:26:31.400+0000","timeL":"1531430791400","controlType":"0","text":"Yes, thank you. Martina Ruziecki 8905 Swordfish Ave. Fountain Valley, CA 92708","by":"martina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"43"},{"time":"2018-07-12 21:28:59.873+0000","timeL":"1531430939873","controlType":"0","text":"Thank you. I did check for you. I'm showing that you used the promotional code \"welcome20\" on this order. We are usually only able to use one promo code per order. However, I'll send a request to have the items sent to you. <span>I am going to ship those items at no additional cost. We will email you once it has shipped out. Please allow 4-6 days for delivery.</span>","by":"Russell","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236260114","agentId":"307176814","lineSeq":"44"},{"time":"2018-07-12 21:29:36.678+0000","timeL":"1531430976678","controlType":"0","text":"Oh really?! Thank you so much. It's my first order with you so I really appreciate the great customer service.","by":"martina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"46"},{"time":"2018-07-12 21:30:00.579+0000","timeL":"1531431000579","controlType":"0","text":"You're welcome. Is there anything else I can assist you with at this time?","by":"Russell","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"307176814","lineSeq":"47"},{"time":"2018-07-12 21:30:20.193+0000","timeL":"1531431020193","controlType":"0","text":"No thank you, you've been super helpful....thanks again!","by":"martina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"48"},{"time":"2018-07-12 21:30:40.542+0000","timeL":"1531431040542","controlType":"0","text":"You're welcome. Thank you for contacting us today. Have a great day!","by":"Russell","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"307176814","lineSeq":"49"},{"time":"2018-07-12 21:30:46.498+0000","timeL":"1531431046498","controlType":"0","text":"<span>As we continually strive to improve the service we offer, we’d love to learn more about your experience. Would you please take a few minutes to tell us how we did? Simply <a href=\"http://survey.cfigroup.com/Default.aspx?STORECODE=BB&amp;SOURCE=CHAT&amp;ORDERSTATUS=NA&amp;FINALCALLREASON=NA&amp;CALLSTATUS=NA&amp;CUSTOMERNAME=NA&amp;CALLDATE=NA\" rel=\"noopener\" target=_blank>click here</a> to take our Satisfaction Survey. 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All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"23"},{"time":"2018-07-12 19:16:20.963+0000","timeL":"1531422980963","controlType":"3","text":"Hello. Thank you for your interest in M·A·C Cosmetics Online. My name is Shanniqua. 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It will just take me a moment to pull up your order.</span>","by":"Shanniqua","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236260014","agentId":"882868614","lineSeq":"57"},{"time":"2018-07-12 19:20:04.874+0000","timeL":"1531423204874","controlType":"0","text":"Regrettably, I am unable to locate an order with the email address you provided me with. May I please have the phone number that was on the order?","by":"Shanniqua","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882868614","lineSeq":"59"},{"time":"2018-07-12 19:20:23.354+0000","timeL":"1531423223354","controlType":"0","text":"6103839876","by":"phyllis","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"60"},{"time":"2018-07-12 19:20:31.433+0000","timeL":"1531423231433","controlType":"0","text":"Thank you. ","by":"Shanniqua","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882868614","lineSeq":"61"},{"time":"2018-07-12 19:21:35.746+0000","timeL":"1531423295746","controlType":"0","text":"Regrettably, I am still unable to locate an order for you. 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However, you can no longer use this product for SPF protection.</span>","by":"Tracey","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"887094014","agentId":"105753114","lineSeq":"36"},{"time":"2018-07-12 19:15:47.150+0000","timeL":"1531422947150","controlType":"0","text":"why not?","by":"Carolyn","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 19:16:45.371+0000","timeL":"1531423005371","controlType":"0","text":"With the new FDA regulations, we had to change our SPF rating on this product and re-package it. Although it was never reformulated, we can no longer claim it has SPF.","by":"Tracey","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"105753114","lineSeq":"39"},{"time":"2018-07-12 19:17:16.021+0000","timeL":"1531423036021","controlType":"0","text":"I hope that helps!","by":"Tracey","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"105753114","lineSeq":"40"},{"time":"2018-07-12 19:17:20.075+0000","timeL":"1531423040075","controlType":"0","text":"ok, that is what I sort of thought, thanks for the quick response","by":"Carolyn","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 19:17:34.448+0000","timeL":"1531423054448","controlType":"0","text":"Have a great day Carolyn!!","by":"Tracey","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"105753114","lineSeq":"54"},{"time":"2018-07-12 19:17:36.760+0000","timeL":"1531423056760","controlType":"0","text":"can  I buy it from your website","by":"Carolyn","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"55"},{"time":"2018-07-12 19:17:40.342+0000","timeL":"1531423060342","controlType":"0","text":"<span>Today enjoy Free Shipping, a travel size Botanical Kinetics Hydrating Lotion, and samples of Hand &amp; Foot Relief with Any Order! 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19:14:01.909+0000","startTimeL":"1531422841909","endTime":"2018-07-12 19:48:55.120+0000","endTimeL":"1531424935120","duration":"2093","visitorId":"gyMzc5NDM1MTc2OTE3Mzc4","visitorName":"Catarina","engagementId":"487191954299655364","sharkEngagementId":"48719195_bphTyr7LRy6b6qHhwjkkQQ_2","isInteractive":"1","accountId":"48719195","agentId":"227079814","agentNickName":"Celia","agentLoginName":"Radial-CTate","agentDeleted":"0","agentFullName":"Celia Tate","skillId":"599632212","skillName":"MACORDERTECH","isAgentSurvey":"1","isPostChatSurvey":"0","isPreChatSurvey":"1","channel":"1","startReason":"0","startReasonDesc":"Visitor request","endReason":"210","endReasonDesc":"Visitor closed chat","engagementSet":"0","engagementSequence":"0","agentGroupId":"245283514","agentGroupName":"Radial - Order/Tech","mcs":"0","alertedMCS":"0","chatMCS":"-28","chatRequestedTime":"2018-07-12 19:14:00.427+0000","chatRequestedTimeL":"1531422840427","chatStartUrl":"https://www.maccosmetics.com/offer-details","chatStartPage":"Offer Details | MAC Cosmetics - Official Site","isPartial":"0","chatDataEnriched":"1","interactive":"1","ended":"1"},"transcript":{"lines":[{"time":"2018-07-12 19:14:00.428+0000","timeL":"1531422840428","controlType":"4","text":"Welcome to M·A·C Cosmetics Online. All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"23"},{"time":"2018-07-12 19:14:01.908+0000","timeL":"1531422841908","controlType":"3","text":"Hello. Thank you for your interest in M·A·C Cosmetics Online. My name is Celia. How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"29"},{"time":"2018-07-12 19:14:14.367+0000","timeL":"1531422854367","controlType":"0","text":"Hi Celia","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"35"},{"time":"2018-07-12 19:14:26.281+0000","timeL":"1531422866281","controlType":"0","text":"Hello Catarina.","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"227079814","lineSeq":"36"},{"time":"2018-07-12 19:14:26.391+0000","timeL":"1531422866391","controlType":"0","text":"i need to return a gift card","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"37"},{"time":"2018-07-12 19:14:39.485+0000","timeL":"1531422879485","controlType":"0","text":"what happened was, i added it to my cart and i couldnt delete","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 19:14:55.976+0000","timeL":"1531422895976","controlType":"0","text":"i got lazy to start another order and let the gift card there","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 19:15:01.484+0000","timeL":"1531422901484","controlType":"0","text":"but i would like to return it","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"40"},{"time":"2018-07-12 19:15:06.694+0000","timeL":"1531422906694","controlType":"0","text":"of course it was not used","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 19:15:09.958+0000","timeL":"1531422909958","controlType":"0","text":"is it possible?","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"42"},{"time":"2018-07-12 19:15:24.343+0000","timeL":"1531422924343","controlType":"0","text":"<span>Let me check that for you.</span>","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236254514","agentId":"227079814","lineSeq":"43"},{"time":"2018-07-12 19:17:26.277+0000","timeL":"1531423046277","controlType":"0","text":"ok please","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"45"},{"time":"2018-07-12 19:19:23.805+0000","timeL":"1531423163805","controlType":"0","text":"i need the return label","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"46"},{"time":"2018-07-12 19:19:48.145+0000","timeL":"1531423188145","controlType":"0","text":"<span>One moment, please, while I check that for you.</span>","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"235336614","agentId":"227079814","lineSeq":"47"},{"time":"2018-07-12 19:21:46.375+0000","timeL":"1531423306375","controlType":"0","text":"Regrettably Gift Card is not<span> refundable unless the balance is less than $10.</span>","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"227079814","lineSeq":"49"},{"time":"2018-07-12 19:21:57.060+0000","timeL":"1531423317060","controlType":"0","text":"<span>May I please have your order number?</span>","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236259014","agentId":"227079814","lineSeq":"50"},{"time":"2018-07-12 19:22:07.724+0000","timeL":"1531423327724","controlType":"0","text":"of course it is not less than 10","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"52"},{"time":"2018-07-12 19:22:30.055+0000","timeL":"1531423350055","controlType":"0","text":"the only problem they came in my order is because when i added it to the cart i couldnt take it out","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"53"},{"time":"2018-07-12 19:22:59.297+0000","timeL":"1531423379297","controlType":"0","text":"<span>May I please have your order number?</span>","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"227079814","lineSeq":"54"},{"time":"2018-07-12 19:22:59.719+0000","timeL":"1531423379719","controlType":"0","text":"2959810104","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"55"},{"time":"2018-07-12 19:23:08.963+0000","timeL":"1531423388963","controlType":"0","text":"this is the order number 2959810104","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"56"},{"time":"2018-07-12 19:23:23.354+0000","timeL":"1531423403354","controlType":"0","text":"<span>One moment, please, while I check that for you.</span>","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"227079814","lineSeq":"57"},{"time":"2018-07-12 19:23:29.087+0000","timeL":"1531423409087","controlType":"0","text":"ok thank you","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"58"},{"time":"2018-07-12 19:25:43.812+0000","timeL":"1531423543812","controlType":"0","text":"Did you try to contact us to assist with deleting the gift card?","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"227079814","lineSeq":"59"},{"time":"2018-07-12 19:25:55.859+0000","timeL":"1531423555859","controlType":"0","text":"no, it was late and i did not have time","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"60"},{"time":"2018-07-12 19:26:05.987+0000","timeL":"1531423565987","controlType":"0","text":"i did not think MAC would give me a hard time","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"61"},{"time":"2018-07-12 19:26:30.503+0000","timeL":"1531423590503","controlType":"0","text":"i never had problems before and i am sure i already spent 1000 at MAC in the past few years..","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"62"},{"time":"2018-07-12 19:29:57.446+0000","timeL":"1531423797446","controlType":"0","text":"Regrettably this issue will have to be researched by our billing department. They will contact you with the resolution. May I have a contact phone number.","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"227079814","lineSeq":"63"},{"time":"2018-07-12 19:31:55.918+0000","timeL":"1531423915918","controlType":"0","text":"203-305-8516","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"64"},{"time":"2018-07-12 19:32:05.387+0000","timeL":"1531423925387","controlType":"0","text":"its not a problem, it is not a lie","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"65"},{"time":"2018-07-12 19:32:15.905+0000","timeL":"1531423935905","controlType":"0","text":"but i want a return label anyway","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"66"},{"time":"2018-07-12 19:32:24.329+0000","timeL":"1531423944329","controlType":"0","text":"i want to return the lipstick","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"67"},{"time":"2018-07-12 19:34:19.565+0000","timeL":"1531424059565","controlType":"0","text":"<span>I'm happy to confirm that you are able to process your return/exchange at your nearest Retail Store. Please be advised this will be processed in 2 separate transactions – issuing credit for the returned item to your original form of payment and a second transaction to purchase the item you would like. Credit processing for the return may take up to 10 business days, depending on the payment method of your original order. Simply ask an Artist in the store for assistance. If you would prefer to send us your exchange request, I'd be happy to provide you with a free return label.</span>","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"495782114","agentId":"227079814","lineSeq":"68"},{"time":"2018-07-12 19:35:15.229+0000","timeL":"1531424115229","controlType":"0","text":"yes, i want to return by mail","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"70"},{"time":"2018-07-12 19:35:36.001+0000","timeL":"1531424136001","controlType":"0","text":"<span>I have submitted a request for you to receive a return label via email. You should receive it within 1-2 business days. Simply follow the instructions on the invoice enclosed with your order, print the prepaid return label and affix it to your return package. You can drop it off at any UPS location or call 1-800-PICKUPS to schedule a pick-up from the location of your choice by UPS. Please allow 7-10 business days for the refund to be processed. You will also receive an email confirming that the credit has been issued. Also, I am happy to transfer you to someone that can help you to choose an alternate shade or formula that better suits your needs. Would you like to be connected with one of our Online Makeup Artists for a recommendation?</span>","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"235322714","agentId":"227079814","lineSeq":"71"},{"time":"2018-07-12 19:35:42.217+0000","timeL":"1531424142217","controlType":"0","text":"but are you saying i can return the gift card as well ir just the lipstick?","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"73"},{"time":"2018-07-12 19:37:14.406+0000","timeL":"1531424234406","controlType":"0","text":"No, just the products, you need to wait on the response from our billing department.","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"227079814","lineSeq":"74"},{"time":"2018-07-12 19:37:33.690+0000","timeL":"1531424253690","controlType":"0","text":"ok perfect","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"75"},{"time":"2018-07-12 19:37:40.276+0000","timeL":"1531424260276","controlType":"0","text":"so is it already done?","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"76"},{"time":"2018-07-12 19:37:48.925+0000","timeL":"1531424268925","controlType":"0","text":"soon will i receive the label for the lipstick?","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"77"},{"time":"2018-07-12 19:38:33.119+0000","timeL":"1531424313119","controlType":"0","text":"<span>Can you please provide the shipping address on your order?</span>","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236256414","agentId":"227079814","lineSeq":"78"},{"time":"2018-07-12 19:38:48.750+0000","timeL":"1531424328750","controlType":"0","text":"360 state st 1605 new haven ct 06510","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"80"},{"time":"2018-07-12 19:39:06.497+0000","timeL":"1531424346497","controlType":"0","text":"<span>Thank you.Have I answered all your questions?</span>","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194690614","agentId":"227079814","lineSeq":"81"},{"time":"2018-07-12 19:39:29.241+0000","timeL":"1531424369241","controlType":"0","text":"i asked it it is already processed","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"83"},{"time":"2018-07-12 19:39:34.559+0000","timeL":"1531424374559","controlType":"0","text":"soon will i receive the label for the lipstick?","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"84"},{"time":"2018-07-12 19:40:08.166+0000","timeL":"1531424408166","controlType":"0","text":"You will <span>receive a return label via email. You should receive it within 1-2 business days.</span>","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"227079814","lineSeq":"85"},{"time":"2018-07-12 19:40:11.429+0000","timeL":"1531424411429","controlType":"0","text":"ok","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"86"},{"time":"2018-07-12 19:40:15.641+0000","timeL":"1531424415641","controlType":"0","text":"i have one question","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"87"},{"time":"2018-07-12 19:40:30.702+0000","timeL":"1531424430702","controlType":"0","text":"where is it saying that gift cards are not refundable?","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"88"},{"time":"2018-07-12 19:43:41.955+0000","timeL":"1531424621955","controlType":"0","text":" Click here: <a href=\"https://maccosmetics.cashstar.com/about/terms_and_conditions/\" rel=\"noopener\" target=_blank>https://maccosmetics.cashstar.com/about/terms_and_conditions/</a>","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194690614","agentId":"227079814","lineSeq":"89"},{"time":"2018-07-12 19:43:53.770+0000","timeL":"1531424633770","controlType":"0","text":"its ridiculous","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"91"},{"time":"2018-07-12 19:44:03.103+0000","timeL":"1531424643103","controlType":"0","text":"in how long the billing department will contact me?","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"92"},{"time":"2018-07-12 19:46:22.046+0000","timeL":"1531424782046","controlType":"0","text":"Regrettably that information is not available at this time. I would say within 4 to  business days, which is the normal processing time frame.","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"227079814","lineSeq":"93"},{"time":"2018-07-12 19:46:30.843+0000","timeL":"1531424790843","controlType":"0","text":"<span>Have I answered all your questions?</span>","by":"Celia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194690614","agentId":"227079814","lineSeq":"94"},{"time":"2018-07-12 19:48:51.172+0000","timeL":"1531424931172","controlType":"0","text":"ok thank you for your help","by":"Catarina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"96"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"First Name","value":"Catarina","values":["Catarina"],"name":"MAC US - Skill Routing","time":"2018-07-12 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All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"22"},{"time":"2018-07-12 19:13:49.258+0000","timeL":"1531422829258","controlType":"3","text":"You are now chatting with Jennifer.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"28"},{"time":"2018-07-12 19:13:57.784+0000","timeL":"1531422837784","controlType":"0","text":"Hello Hayley!","by":"Jennifer","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"307170914","lineSeq":"33"},{"time":"2018-07-12 19:13:57.826+0000","timeL":"1531422837826","controlType":"0","text":"Hi","by":"Hayley","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"35"},{"time":"2018-07-12 19:14:05.595+0000","timeL":"1531422845595","controlType":"0","text":"I would like to order three colours caps green red and orange but I wasn’t be able to even though I ordered a 100ml cologne already","by":"Hayley","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 19:14:58.868+0000","timeL":"1531422898868","controlType":"0","text":"So In the order that I reviewed there’s only 1 cologne and one green cap but not the red and orange caps included?","by":"Hayley","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"37"},{"time":"2018-07-12 19:15:56.267+0000","timeL":"1531422956267","controlType":"0","text":"I am sorry that you were not able to add the items to your order. I am happy to assist you.","by":"Jennifer","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"307170914","lineSeq":"38"},{"time":"2018-07-12 19:16:00.090+0000","timeL":"1531422960090","controlType":"0","text":"<span>May I please have your order number?</span>","by":"Jennifer","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236259014","agentId":"307170914","lineSeq":"39"},{"time":"2018-07-12 19:17:19.333+0000","timeL":"1531423039333","controlType":"0","text":"I don’t have a number yet as it has not been submitted coz it’s wrong","by":"Hayley","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 19:17:31.005+0000","timeL":"1531423051005","controlType":"0","text":"I see.","by":"Jennifer","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"307170914","lineSeq":"42"},{"time":"2018-07-12 19:18:02.234+0000","timeL":"1531423082234","controlType":"0","text":"Regrettably you can only purchase one color cap per 100 ml cologne.","by":"Jennifer","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"307170914","lineSeq":"43"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"Hayley","values":["Hayley"],"name":"Jo Malone US Mobile","time":"2018-07-12 19:13:47.856+0000","timeL":"1531422827856","surveyID":"219516","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address?","value":"h.chanheiling@gmail.com","values":["h.chanheiling@gmail.com"],"name":"Jo Malone US Mobile","time":"2018-07-12 19:13:47.856+0000","timeL":"1531422827856","surveyID":"219516","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"What is the nature of your inquiry?","value":"Order/Tech Questions (M-F 8am-10pm, S-S 10am-8pm)","values":["Order/Tech Questions (M-F 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We do have a Gone But Not Forgotten program that you may contact via email at consumercare-us@gcc.gbnf.estee.com for further assistance in locating your discontinued product and possibly making the purchase through them. </span>","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"887271014","lineSeq":"38"},{"time":"2018-07-12 19:16:22.967+0000","timeL":"1531422982967","controlType":"0","text":"Ok","by":"Did B.B. discontinue wheat eye shadow","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 19:16:45.387+0000","timeL":"1531423005387","controlType":"0","text":"What would be closest color","by":"Did B.B. discontinue wheat eye shadow","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"40"},{"time":"2018-07-12 19:17:24.101+0000","timeL":"1531423044101","controlType":"0","text":"<span>Your product inquiry would be best addressed by one of our Artists. 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All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 19:14:18.313+0000","timeL":"1531422858313","controlType":"3","text":"You are now chatting with Katie.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 19:14:57.555+0000","timeL":"1531422897555","controlType":"0","text":"Hi!","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"887271014","lineSeq":"35"},{"time":"2018-07-12 19:15:06.259+0000","timeL":"1531422906259","controlType":"0","text":"Did B.B. discontinue wheat eye shadow?","by":"Did B.B. discontinue wheat eye shadow","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"37"},{"time":"2018-07-12 19:15:44.118+0000","timeL":"1531422944118","controlType":"0","text":"<span>Regretfully, this product is no longer available for purchase on our site as it is discontinued. 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My name is Rita.  How may I help you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 19:13:34.990+0000","timeL":"1531422814990","controlType":"0","text":"Hello Gretchen, welcome to live chat. ","by":"Rita","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599961612","lineSeq":"35"},{"time":"2018-07-12 19:14:32.660+0000","timeL":"1531422872660","controlType":"0","text":"Hi Rita, can you check on Verite Moisture Relief Crème and also the Verite Light Lotion Cleanser for me?","by":"Gretchen","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"37"},{"time":"2018-07-12 19:15:33.454+0000","timeL":"1531422933454","controlType":"0","text":"Gretchen, I am afraid I have bad news.  Both products have been discontinued. ","by":"Rita","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-243854114","agentId":"599961612","lineSeq":"38"},{"time":"2018-07-12 19:15:43.761+0000","timeL":"1531422943761","controlType":"0","text":"<span>You may wish to contact our Gone But Not Forgotten program team to see if they can locate remaining inventory. They're available from 9:00 AM EST to 4:00 PM EST Monday through Friday at 1-800-216-7173. If you would like to contact them via email or outside of those hours, <a href=\" http://www.elcompanies.com/news-and-media/contact-us/gone-but-not-forgotten\" rel=\"noopener\" target=_blank>click here</a>.</span>","by":"Rita","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-243923114","agentId":"599961612","lineSeq":"40"},{"time":"2018-07-12 19:16:04.429+0000","timeL":"1531422964429","controlType":"0","text":"They do not have live chat but i<span>f you use the link, once you get to their site, scroll to the bottom of the page and click on the email address listed and a form will be displayed. You can fill it out and then send it to process your request. If the product is available, you may purchase up to six pieces. Please note that the search process takes 4-6 weeks.</span>","by":"Rita","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-243898314","agentId":"599961612","lineSeq":"42"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"First Name:","value":"Gretchen","values":["Gretchen"],"name":"Estee Lauder US - Desktop","time":"2018-07-12 19:13:11.353+0000","timeL":"1531422791353","surveyID":"219515","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address:","value":"pomme333@msn.com","values":["pomme333@msn.com"],"name":"Estee Lauder US - Desktop","time":"2018-07-12 19:13:11.353+0000","timeL":"1531422791353","surveyID":"219515","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"How can we help you today?","value":"Beauty Advice (M-F 10am-9pm EST)","values":["Beauty Advice (M-F 10am-9pm EST)"],"name":"Estee Lauder US - Desktop","time":"2018-07-12 19:13:11.353+0000","timeL":"1531422791353","surveyID":"219515","questionID":"4"},{"scope":"Session","source":"Pre-Chat","displayName":"Would you like to upload a photo for your Beauty Advisor to view?","value":"No","values":["No"],"name":"Estee Lauder US - 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All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 19:11:41.151+0000","timeL":"1531422701151","controlType":"3","text":"Welcome! My name is Kamia.  How may I help you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 19:11:51.080+0000","timeL":"1531422711080","controlType":"0","text":"Hi Cuancxai! ","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"35"},{"time":"2018-07-12 19:11:55.087+0000","timeL":"1531422715087","controlType":"0","text":"<span>How may I assist you today?</span><br> ","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"36"},{"time":"2018-07-12 19:13:46.784+0000","timeL":"1531422826784","controlType":"0","text":"Are you still there?","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"53"},{"time":"2018-07-12 19:13:49.132+0000","timeL":"1531422829132","controlType":"0","text":"I want to cancel my order.","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"55"},{"time":"2018-07-12 19:13:57.294+0000","timeL":"1531422837294","controlType":"0","text":"3289032531","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"56"},{"time":"2018-07-12 19:14:00.392+0000","timeL":"1531422840392","controlType":"0","text":"<span>I am sorry that you wish to cancel your order. I am happy to assist you with that.</span><br> ","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"57"},{"time":"2018-07-12 19:14:06.195+0000","timeL":"1531422846195","controlType":"0","text":"<span>Can you please provide the name and billing address on your order?</span>","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236256414","agentId":"815392614","lineSeq":"58"},{"time":"2018-07-12 19:14:35.355+0000","timeL":"1531422875355","controlType":"0","text":"I got an question for 15% code.","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"60"},{"time":"2018-07-12 19:15:18.394+0000","timeL":"1531422918394","controlType":"0","text":"If I cancel my order, will that 15% offer return to me. Then I can use?","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"61"},{"time":"2018-07-12 19:16:33.260+0000","timeL":"1531422993260","controlType":"0","text":"It may return to you, if it does it can take up to 48 hours to display back in your offers. If it does not you will have to contact us when you wish to replace order for the discount to be applied for you. ","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"62"},{"time":"2018-07-12 19:16:38.114+0000","timeL":"1531422998114","controlType":"0","text":"<span>Can you please provide the name and billing address on your order?</span>","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"63"},{"time":"2018-07-12 19:16:44.965+0000","timeL":"1531423004965","controlType":"0","text":"Yuxiang Gong  1714 E L ST APT C AR Russellville 72801","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"64"},{"time":"2018-07-12 19:17:23.447+0000","timeL":"1531423043447","controlType":"0","text":"<span>Thank you for your information. It will just take me a moment to pull up your order.</span>","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236260014","agentId":"815392614","lineSeq":"65"},{"time":"2018-07-12 19:17:37.992+0000","timeL":"1531423057992","controlType":"0","text":"Here's the thing, I forget to add one more product in this order,  so I have to cancel.","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"67"},{"time":"2018-07-12 19:18:16.401+0000","timeL":"1531423096401","controlType":"0","text":"Do you have another way then I don't need to cancel this order, but still can get 15% for the product I want?","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"68"},{"time":"2018-07-12 19:19:08.084+0000","timeL":"1531423148084","controlType":"0","text":"What is the product that you wish to purchase?","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"69"},{"time":"2018-07-12 19:20:17.957+0000","timeL":"1531423217957","controlType":"0","text":"Is it the <span><a href=\"https://www.esteelauder.com/product/681/26959/product-catalog/skincare/advanced-night-repair/synchronized-recovery-complex-ii\" rel=\"noopener\" target=_blank>Advanced Night Repair</a> <a href=\"https://www.esteelauder.com/product/681/26959/product-catalog/skincare/advanced-night-repair/synchronized-recovery-complex-ii\" rel=\"noopener\" target=_blank>Synchronized Recovery Complex II</a>?</span>","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"70"},{"time":"2018-07-12 19:20:51.331+0000","timeL":"1531423251331","controlType":"0","text":"Nutritious Vitality8™\nRadiant Energy Lotion Intense Moist","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"71"},{"time":"2018-07-12 19:21:38.414+0000","timeL":"1531423298414","controlType":"0","text":"You have the <span><a href=\"https://www.esteelauder.com/product/681/26959/product-catalog/skincare/advanced-night-repair/synchronized-recovery-complex-ii\" rel=\"noopener\" target=_blank>Advanced Night Repair</a> <a href=\"https://www.esteelauder.com/product/681/26959/product-catalog/skincare/advanced-night-repair/synchronized-recovery-complex-ii\" rel=\"noopener\" target=_blank>Synchronized Recovery Complex II</a> in your cart currently, do you wish to purchase that as well?</span>","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"72"},{"time":"2018-07-12 19:22:09.676+0000","timeL":"1531423329676","controlType":"0","text":"I'm still thinking about","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"73"},{"time":"2018-07-12 19:22:54.447+0000","timeL":"1531423374447","controlType":"0","text":"Could you add \"Nutritious Vitality8™\nRadiant Energy Lotion Intense Moist\" in my cart and offer me 15% code? Then I don't need to cancel the order.","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"74"},{"time":"2018-07-12 19:23:07.342+0000","timeL":"1531423387342","controlType":"0","text":"Please refresh go to your checkout page and you should see 15% off of your items.","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"75"},{"time":"2018-07-12 19:23:41.882+0000","timeL":"1531423421882","controlType":"0","text":"Thank you. Let me check it first.","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"76"},{"time":"2018-07-12 19:23:54.012+0000","timeL":"1531423434012","controlType":"0","text":"Please, take your time. ","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"77"},{"time":"2018-07-12 19:26:44.675+0000","timeL":"1531423604675","controlType":"0","text":"I'm refresh serval time, but still nothing","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"78"},{"time":"2018-07-12 19:27:34.087+0000","timeL":"1531423654087","controlType":"0","text":"<span>I would be happy to assist you with placing your order. With your permission, we can start the process via chat and for security purposes, I will call you for your credit card information and to complete the order. Is that okay?</span>","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"79"},{"time":"2018-07-12 19:29:09.560+0000","timeL":"1531423749560","controlType":"0","text":"Probably not the phone call, I'm working...","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"80"},{"time":"2018-07-12 19:29:38.599+0000","timeL":"1531423778599","controlType":"0","text":"You may place the order and I can credit you back the 15%","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"81"},{"time":"2018-07-12 19:30:43.385+0000","timeL":"1531423843385","controlType":"0","text":"You mean return me 8.7 in my credit card?","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"82"},{"time":"2018-07-12 19:31:01.479+0000","timeL":"1531423861479","controlType":"0","text":"You will be credited back once your order ships and it will go back to your payment method. ","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"83"},{"time":"2018-07-12 19:32:35.798+0000","timeL":"1531423955798","controlType":"0","text":"How many day will the money back in my credit card?","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"84"},{"time":"2018-07-12 19:33:17.389+0000","timeL":"1531423997389","controlType":"0","text":"It will take about -2 days after your order ships and then 7-10 business days before you see the funds back on your payment method. ","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"85"},{"time":"2018-07-12 19:34:28.703+0000","timeL":"1531424068703","controlType":"0","text":"So 7-10 days after the order ship?","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"86"},{"time":"2018-07-12 19:35:31.099+0000","timeL":"1531424131099","controlType":"0","text":"No, 1-2 business days after the order ship you will be refunded/credited back after that it will be 7-10 business days before you see the funds back on you payment method. ","by":"Kamia","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815392614","lineSeq":"87"},{"time":"2018-07-12 19:37:45.982+0000","timeL":"1531424265982","controlType":"0","text":"Okay. Got you.","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"88"},{"time":"2018-07-12 19:37:55.183+0000","timeL":"1531424275183","controlType":"0","text":"So I don't need to cancel the order","by":"cuancxai","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"89"},{"time":"2018-07-12 19:38:12.139+0000","timeL":"1531424292139","controlType":"0","text":"All I will need in the order number after it has been placed. 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skin","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"50"},{"time":"2018-07-12 19:12:01.036+0000","timeL":"1531422721036","controlType":"0","text":"or I don't like it","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"51"},{"time":"2018-07-12 19:12:03.575+0000","timeL":"1531422723575","controlType":"0","text":"i can return it","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"52"},{"time":"2018-07-12 19:12:22.230+0000","timeL":"1531422742230","controlType":"0","text":"One moment Janice","by":"Andrea","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599930812","lineSeq":"53"},{"time":"2018-07-12 19:12:28.100+0000","timeL":"1531422748100","controlType":"0","text":"sure","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"54"},{"time":"2018-07-12 19:13:13.874+0000","timeL":"1531422793874","controlType":"0","text":"<span>I understand you need assistance with your order. As a Product Expert, I am unable to assist, but will be happy to transfer this chat to an Order Representative who is best able to help with your concern.</span>","by":"Andrea","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"265473214","agentId":"599930812","lineSeq":"55"},{"time":"2018-07-12 19:13:22.968+0000","timeL":"1531422802968","controlType":"0","text":"sure","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"57"},{"time":"2018-07-12 19:13:24.820+0000","timeL":"1531422804820","controlType":"0","text":"tks","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"58"},{"time":"2018-07-12 19:13:33.434+0000","timeL":"1531422813434","controlType":"15","text":"Please wait while your chat is transferred to the appropriate group.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"60"},{"time":"2018-07-12 19:13:34.462+0000","timeL":"1531422814462","controlType":"3","text":"You are now chatting with Tayler.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"69"},{"time":"2018-07-12 19:13:39.030+0000","timeL":"1531422819030","controlType":"0","text":"hi tayler","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"73"},{"time":"2018-07-12 19:13:43.590+0000","timeL":"1531422823590","controlType":"0","text":"Hello Janice!","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"74"},{"time":"2018-07-12 19:13:44.025+0000","timeL":"1531422824025","controlType":"0","text":"<span>How may I assist you?</span><br> ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"75"},{"time":"2018-07-12 19:14:07.606+0000","timeL":"1531422847606","controlType":"0","text":"i have a question about if i could return or exchange the products i purchased","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"76"},{"time":"2018-07-12 19:14:33.239+0000","timeL":"1531422873239","controlType":"0","text":"i bought a set of products in late Feb this year by calling a customer rep","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"77"},{"time":"2018-07-12 19:14:50.631+0000","timeL":"1531422890631","controlType":"0","text":"and she ordered online for me","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"78"},{"time":"2018-07-12 19:15:09.096+0000","timeL":"1531422909096","controlType":"0","text":"that was my first purchase with lamer. and she said i can try these products","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"79"},{"time":"2018-07-12 19:15:25.223+0000","timeL":"1531422925223","controlType":"0","text":"if they don't work well on my skin, i can exchange them or return them","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"80"},{"time":"2018-07-12 19:15:39.573+0000","timeL":"1531422939573","controlType":"0","text":"I am very sorry to hear something didn't work out for you. Regrettably, we do not offer free returns. You would pay the return shipping and send that to La Mer Online <span>Returns Department 6100 Freemont Blvd Mississauga, ON Canada L5R-3V7. </span>","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"81"},{"time":"2018-07-12 19:15:48.699+0000","timeL":"1531422948699","controlType":"0","text":"<span>I am very sorry for the inconvenience. </span><br> ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"82"},{"time":"2018-07-12 19:15:56.764+0000","timeL":"1531422956764","controlType":"0","text":"that's no problem at all","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"83"},{"time":"2018-07-12 19:16:06.770+0000","timeL":"1531422966770","controlType":"0","text":"couple of other minor concerns are","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"84"},{"time":"2018-07-12 19:16:09.928+0000","timeL":"1531422969928","controlType":"0","text":"if you have time lol","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"85"},{"time":"2018-07-12 19:16:16.827+0000","timeL":"1531422976827","controlType":"0","text":"first its about the products","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"86"},{"time":"2018-07-12 19:16:19.826+0000","timeL":"1531422979826","controlType":"0","text":"Certainly!","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"87"},{"time":"2018-07-12 19:16:30.289+0000","timeL":"1531422990289","controlType":"0","text":"they are not bad.","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"88"},{"time":"2018-07-12 19:16:45.977+0000","timeL":"1531423005977","controlType":"0","text":"however they are just not working very effectively on my skin","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"89"},{"time":"2018-07-12 19:16:59.954+0000","timeL":"1531423019954","controlType":"0","text":"like they are pretty much like a normal  serum and mositurizer.","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"90"},{"time":"2018-07-12 19:17:18.388+0000","timeL":"1531423038388","controlType":"0","text":"but i do know that lamer is a very famous brand","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"91"},{"time":"2018-07-12 19:17:47.717+0000","timeL":"1531423067717","controlType":"0","text":"so I don't know if it is because the products i purchased are not for my skin","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"92"},{"time":"2018-07-12 19:17:51.459+0000","timeL":"1531423071459","controlType":"0","text":"<span>I understand you need product advice. I will be happy to transfer this chat to one of our Online Experts who can best assist with this type of inquiry.</span>","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"275929314","agentId":"815382414","lineSeq":"93"},{"time":"2018-07-12 19:18:03.849+0000","timeL":"1531423083849","controlType":"0","text":"ok one moment plz","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"95"},{"time":"2018-07-12 19:18:09.913+0000","timeL":"1531423089913","controlType":"0","text":"this is my first concern.","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"96"},{"time":"2018-07-12 19:18:10.826+0000","timeL":"1531423090826","controlType":"0","text":"Certainly!","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"97"},{"time":"2018-07-12 19:18:31.534+0000","timeL":"1531423111534","controlType":"0","text":"that I paid couple hundred dollars but they are not doing the very good job","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"98"},{"time":"2018-07-12 19:19:04.615+0000","timeL":"1531423144615","controlType":"0","text":"I'm also sorry to return the items... i have used like 30% of the amount","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"99"},{"time":"2018-07-12 19:19:25.556+0000","timeL":"1531423165556","controlType":"0","text":"bc it was winter time in canada, i thought it's because the weather the products dont work well","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"100"},{"time":"2018-07-12 19:19:30.372+0000","timeL":"1531423170372","controlType":"0","text":"Once you returns the items, you will receive a full credit back to the original form of payment. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"101"},{"time":"2018-07-12 19:19:45.621+0000","timeL":"1531423185621","controlType":"0","text":"ok i appreciated it","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"102"},{"time":"2018-07-12 19:19:56.814+0000","timeL":"1531423196814","controlType":"0","text":"actually i don't paying some money for that","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"103"},{"time":"2018-07-12 19:20:07.846+0000","timeL":"1531423207846","controlType":"0","text":"another question is","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"104"},{"time":"2018-07-12 19:20:31.910+0000","timeL":"1531423231910","controlType":"0","text":"the customer rep i talked to . she told me she put some extra samples for me to try","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"117"},{"time":"2018-07-12 19:20:45.746+0000","timeL":"1531423245746","controlType":"0","text":"those would be in a seperate package","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"118"},{"time":"2018-07-12 19:20:52.965+0000","timeL":"1531423252965","controlType":"0","text":"however i didn't receive them","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"119"},{"time":"2018-07-12 19:21:01.373+0000","timeL":"1531423261373","controlType":"0","text":"<span>May I have your order number, please?</span><br> ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"120"},{"time":"2018-07-12 19:21:16.042+0000","timeL":"1531423276042","controlType":"0","text":"sure let me login my acct first","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"121"},{"time":"2018-07-12 19:21:41.298+0000","timeL":"1531423301298","controlType":"0","text":"I can also try to look it up by your email address, if it is any inconvenience. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"122"},{"time":"2018-07-12 19:21:55.462+0000","timeL":"1531423315462","controlType":"0","text":"janicelff@gmail.com","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"123"},{"time":"2018-07-12 19:21:57.327+0000","timeL":"1531423317327","controlType":"0","text":"thank u","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"124"},{"time":"2018-07-12 19:22:18.833+0000","timeL":"1531423338833","controlType":"0","text":"just want to make sure that I am returning everything","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"125"},{"time":"2018-07-12 19:22:25.462+0000","timeL":"1531423345462","controlType":"0","text":"<span>Can you please provide the name and billing address on your order?</span>","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236256414","agentId":"815382414","lineSeq":"126"},{"time":"2018-07-12 19:22:39.851+0000","timeL":"1531423359851","controlType":"0","text":"58 cosford street, aurora canada","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"128"},{"time":"2018-07-12 19:22:53.474+0000","timeL":"1531423373474","controlType":"0","text":"the shipping name is either Fangfei (Janice) Liu  or Zheng Li","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"129"},{"time":"2018-07-12 19:23:48.878+0000","timeL":"1531423428878","controlType":"0","text":"<span>I am going to reship your sample at no additional cost. We will email you once it has shipped out. Please allow 4-6 days for delivery.</span>","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236259614","agentId":"815382414","lineSeq":"130"},{"time":"2018-07-12 19:24:05.795+0000","timeL":"1531423445795","controlType":"0","text":"never mind it","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"132"},{"time":"2018-07-12 19:24:15.818+0000","timeL":"1531423455818","controlType":"0","text":"i just want to make sure im returning everything","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"133"},{"time":"2018-07-12 19:24:45.512+0000","timeL":"1531423485512","controlType":"0","text":"just want to confirm that I never received extra samples","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"134"},{"time":"2018-07-12 19:25:43.533+0000","timeL":"1531423543533","controlType":"0","text":"You are more than welcome to keep the samples. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"135"},{"time":"2018-07-12 19:26:07.506+0000","timeL":"1531423567506","controlType":"0","text":"ah","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"136"},{"time":"2018-07-12 19:26:48.060+0000","timeL":"1531423608060","controlType":"0","text":"that's not good. I didn't pay for them lol","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"137"},{"time":"2018-07-12 19:26:52.196+0000","timeL":"1531423612196","controlType":"0","text":"thank you very much","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"138"},{"time":"2018-07-12 19:26:56.759+0000","timeL":"1531423616759","controlType":"0","text":"for your service","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"139"},{"time":"2018-07-12 19:27:10.344+0000","timeL":"1531423630344","controlType":"0","text":"My pleasure!","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"140"},{"time":"2018-07-12 19:27:15.219+0000","timeL":"1531423635219","controlType":"0","text":"<span>Is there anything else I can help you with, Janice?</span>","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"141"},{"time":"2018-07-12 19:27:20.187+0000","timeL":"1531423640187","controlType":"0","text":"i have used the small samples to try on my skin","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"142"},{"time":"2018-07-12 19:27:25.865+0000","timeL":"1531423645865","controlType":"0","text":"so I don't need to return them?","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"143"},{"time":"2018-07-12 19:27:46.431+0000","timeL":"1531423666431","controlType":"0","text":"my skin doesn't absorb one of the samples..","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"144"},{"time":"2018-07-12 19:27:48.372+0000","timeL":"1531423668372","controlType":"0","text":"We do not require the samples to be returned. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"145"},{"time":"2018-07-12 19:27:56.323+0000","timeL":"1531423676323","controlType":"0","text":"ok","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"146"},{"time":"2018-07-12 19:28:03.130+0000","timeL":"1531423683130","controlType":"0","text":"thanks a lot!","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"147"},{"time":"2018-07-12 19:28:05.891+0000","timeL":"1531423685891","controlType":"0","text":"You may discard those if they are not working. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"148"},{"time":"2018-07-12 19:28:09.402+0000","timeL":"1531423689402","controlType":"0","text":"My pleasure!","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"149"},{"time":"2018-07-12 19:28:18.532+0000","timeL":"1531423698532","controlType":"0","text":"Have I answered all of your questions. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"150"},{"time":"2018-07-12 19:28:21.578+0000","timeL":"1531423701578","controlType":"0","text":"*?","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"151"},{"time":"2018-07-12 19:28:23.902+0000","timeL":"1531423703902","controlType":"0","text":"I'm sorry to return the items. it was a nice experience purchasing with lamer tho","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"152"},{"time":"2018-07-12 19:28:26.165+0000","timeL":"1531423706165","controlType":"0","text":"yes","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"153"},{"time":"2018-07-12 19:28:28.299+0000","timeL":"1531423708299","controlType":"0","text":"thank you very much","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"154"},{"time":"2018-07-12 19:28:43.946+0000","timeL":"1531423723946","controlType":"0","text":"You're welcome! And we completely understand!","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"155"},{"time":"2018-07-12 19:28:50.221+0000","timeL":"1531423730221","controlType":"0","text":"<span>Thank you for your visit today. As we continually strive to improve the service we offer, we’d love to learn more about your experience. Would you please take a few minutes to tell us how we did? Simply <a href=\"https://survey.cfigroup.com/Default.aspx?ORDERSTATUS=NA&amp;FINALCALLREASON=NA&amp;CALLSTATUS=NA&amp;AGENTID=NA&amp;CALLDATE=NA&amp;STORECODE=LAM&amp;CUSTOMERNAME=NA&amp;ORDNUM=NA&amp;SOURCE=CHAT','newwin');\" rel=\"noopener\" target=_blank><b>click here</b></a> to take our Satisfaction Survey. Thank you in advance for your participation.</span>","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-275928314","agentId":"815382414","lineSeq":"156"},{"time":"2018-07-12 19:28:50.578+0000","timeL":"1531423730578","controlType":"0","text":"<span>Have a great day!</span><br> ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"158"},{"time":"2018-07-12 19:28:51.798+0000","timeL":"1531423731798","controlType":"0","text":"thanks!","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"159"},{"time":"2018-07-12 19:29:03.424+0000","timeL":"1531423743424","controlType":"0","text":"u too","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"160"},{"time":"2018-07-12 19:29:18.868+0000","timeL":"1531423758868","controlType":"0","text":"Thank you. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"161"},{"time":"2018-07-12 19:29:38.694+0000","timeL":"1531423778694","controlType":"0","text":"just one second","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"162"},{"time":"2018-07-12 19:29:42.902+0000","timeL":"1531423782902","controlType":"0","text":"i had a luxury sample","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"163"},{"time":"2018-07-12 19:29:49.783+0000","timeL":"1531423789783","controlType":"0","text":"i just saw it","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"164"},{"time":"2018-07-12 19:29:56.173+0000","timeL":"1531423796173","controlType":"0","text":"do I need to return the luxury sample?","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"165"},{"time":"2018-07-12 19:30:07.006+0000","timeL":"1531423807006","controlType":"0","text":"You may keep any samples. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"166"},{"time":"2018-07-12 19:30:13.183+0000","timeL":"1531423813183","controlType":"0","text":"okkkk","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"167"},{"time":"2018-07-12 19:30:15.557+0000","timeL":"1531423815557","controlType":"0","text":"thanks!!!!!!!!!","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"168"},{"time":"2018-07-12 19:30:19.972+0000","timeL":"1531423819972","controlType":"0","text":"You're welcome!","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"169"},{"time":"2018-07-12 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An agent will be with you shortly.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 19:10:00.775+0000","timeL":"1531422600775","controlType":"3","text":"You are now chatting with Andrea.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 19:10:13.586+0000","timeL":"1531422613586","controlType":"0","text":"Hi Andrea","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 19:10:38.294+0000","timeL":"1531422638294","controlType":"0","text":"Hi Janice","by":"Andrea","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599930812","lineSeq":"37"},{"time":"2018-07-12 19:10:39.490+0000","timeL":"1531422639490","controlType":"0","text":"I just have  a question about returning the items i 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As a Product Expert, I am unable to assist, but will be happy to transfer this chat to an Order Representative who is best able to help with your concern.</span>","by":"Andrea","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"265473214","agentId":"599930812","lineSeq":"55"},{"time":"2018-07-12 19:13:22.968+0000","timeL":"1531422802968","controlType":"0","text":"sure","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"57"},{"time":"2018-07-12 19:13:24.820+0000","timeL":"1531422804820","controlType":"0","text":"tks","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"58"},{"time":"2018-07-12 19:13:33.434+0000","timeL":"1531422813434","controlType":"15","text":"Please wait while your chat is transferred to the appropriate group.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"60"},{"time":"2018-07-12 19:13:34.462+0000","timeL":"1531422814462","controlType":"3","text":"You are now chatting with Tayler.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"69"},{"time":"2018-07-12 19:13:39.030+0000","timeL":"1531422819030","controlType":"0","text":"hi tayler","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"73"},{"time":"2018-07-12 19:13:43.590+0000","timeL":"1531422823590","controlType":"0","text":"Hello Janice!","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"74"},{"time":"2018-07-12 19:13:44.025+0000","timeL":"1531422824025","controlType":"0","text":"<span>How may I assist you?</span><br> ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"75"},{"time":"2018-07-12 19:14:07.606+0000","timeL":"1531422847606","controlType":"0","text":"i have a question about if i could return or exchange the products i purchased","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"76"},{"time":"2018-07-12 19:14:33.239+0000","timeL":"1531422873239","controlType":"0","text":"i bought a set of products in late Feb this year by calling a customer rep","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"77"},{"time":"2018-07-12 19:14:50.631+0000","timeL":"1531422890631","controlType":"0","text":"and she ordered online for me","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"78"},{"time":"2018-07-12 19:15:09.096+0000","timeL":"1531422909096","controlType":"0","text":"that was my first purchase with lamer. and she said i can try these products","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"79"},{"time":"2018-07-12 19:15:25.223+0000","timeL":"1531422925223","controlType":"0","text":"if they don't work well on my skin, i can exchange them or return them","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"80"},{"time":"2018-07-12 19:15:39.573+0000","timeL":"1531422939573","controlType":"0","text":"I am very sorry to hear something didn't work out for you. Regrettably, we do not offer free returns. You would pay the return shipping and send that to La Mer Online <span>Returns Department 6100 Freemont Blvd Mississauga, ON Canada L5R-3V7. </span>","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"81"},{"time":"2018-07-12 19:15:48.699+0000","timeL":"1531422948699","controlType":"0","text":"<span>I am very sorry for the inconvenience. </span><br> ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"82"},{"time":"2018-07-12 19:15:56.764+0000","timeL":"1531422956764","controlType":"0","text":"that's no problem at all","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"83"},{"time":"2018-07-12 19:16:06.770+0000","timeL":"1531422966770","controlType":"0","text":"couple of other minor concerns are","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"84"},{"time":"2018-07-12 19:16:09.928+0000","timeL":"1531422969928","controlType":"0","text":"if you have time lol","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"85"},{"time":"2018-07-12 19:16:16.827+0000","timeL":"1531422976827","controlType":"0","text":"first its about the products","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"86"},{"time":"2018-07-12 19:16:19.826+0000","timeL":"1531422979826","controlType":"0","text":"Certainly!","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"87"},{"time":"2018-07-12 19:16:30.289+0000","timeL":"1531422990289","controlType":"0","text":"they are not bad.","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"88"},{"time":"2018-07-12 19:16:45.977+0000","timeL":"1531423005977","controlType":"0","text":"however they are just not working very effectively on my skin","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"89"},{"time":"2018-07-12 19:16:59.954+0000","timeL":"1531423019954","controlType":"0","text":"like they are pretty much like a normal  serum and mositurizer.","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"90"},{"time":"2018-07-12 19:17:18.388+0000","timeL":"1531423038388","controlType":"0","text":"but i do know that lamer is a very famous brand","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"91"},{"time":"2018-07-12 19:17:47.717+0000","timeL":"1531423067717","controlType":"0","text":"so I don't know if it is because the products i purchased are not for my skin","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"92"},{"time":"2018-07-12 19:17:51.459+0000","timeL":"1531423071459","controlType":"0","text":"<span>I understand you need product advice. I will be happy to transfer this chat to one of our Online Experts who can best assist with this type of inquiry.</span>","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"275929314","agentId":"815382414","lineSeq":"93"},{"time":"2018-07-12 19:18:03.849+0000","timeL":"1531423083849","controlType":"0","text":"ok one moment plz","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"95"},{"time":"2018-07-12 19:18:09.913+0000","timeL":"1531423089913","controlType":"0","text":"this is my first concern.","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"96"},{"time":"2018-07-12 19:18:10.826+0000","timeL":"1531423090826","controlType":"0","text":"Certainly!","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"97"},{"time":"2018-07-12 19:18:31.534+0000","timeL":"1531423111534","controlType":"0","text":"that I paid couple hundred dollars but they are not doing the very good job","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"98"},{"time":"2018-07-12 19:19:04.615+0000","timeL":"1531423144615","controlType":"0","text":"I'm also sorry to return the items... i have used like 30% of the amount","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"99"},{"time":"2018-07-12 19:19:25.556+0000","timeL":"1531423165556","controlType":"0","text":"bc it was winter time in canada, i thought it's because the weather the products dont work well","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"100"},{"time":"2018-07-12 19:19:30.372+0000","timeL":"1531423170372","controlType":"0","text":"Once you returns the items, you will receive a full credit back to the original form of payment. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"101"},{"time":"2018-07-12 19:19:45.621+0000","timeL":"1531423185621","controlType":"0","text":"ok i appreciated it","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"102"},{"time":"2018-07-12 19:19:56.814+0000","timeL":"1531423196814","controlType":"0","text":"actually i don't paying some money for that","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"103"},{"time":"2018-07-12 19:20:07.846+0000","timeL":"1531423207846","controlType":"0","text":"another question is","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"104"},{"time":"2018-07-12 19:20:31.910+0000","timeL":"1531423231910","controlType":"0","text":"the customer rep i talked to . she told me she put some extra samples for me to try","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"117"},{"time":"2018-07-12 19:20:45.746+0000","timeL":"1531423245746","controlType":"0","text":"those would be in a seperate package","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"118"},{"time":"2018-07-12 19:20:52.965+0000","timeL":"1531423252965","controlType":"0","text":"however i didn't receive them","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"119"},{"time":"2018-07-12 19:21:01.373+0000","timeL":"1531423261373","controlType":"0","text":"<span>May I have your order number, please?</span><br> ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"120"},{"time":"2018-07-12 19:21:16.042+0000","timeL":"1531423276042","controlType":"0","text":"sure let me login my acct first","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"121"},{"time":"2018-07-12 19:21:41.298+0000","timeL":"1531423301298","controlType":"0","text":"I can also try to look it up by your email address, if it is any inconvenience. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"122"},{"time":"2018-07-12 19:21:55.462+0000","timeL":"1531423315462","controlType":"0","text":"janicelff@gmail.com","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"123"},{"time":"2018-07-12 19:21:57.327+0000","timeL":"1531423317327","controlType":"0","text":"thank u","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"124"},{"time":"2018-07-12 19:22:18.833+0000","timeL":"1531423338833","controlType":"0","text":"just want to make sure that I am returning everything","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"125"},{"time":"2018-07-12 19:22:25.462+0000","timeL":"1531423345462","controlType":"0","text":"<span>Can you please provide the name and billing address on your order?</span>","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236256414","agentId":"815382414","lineSeq":"126"},{"time":"2018-07-12 19:22:39.851+0000","timeL":"1531423359851","controlType":"0","text":"58 cosford street, aurora canada","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"128"},{"time":"2018-07-12 19:22:53.474+0000","timeL":"1531423373474","controlType":"0","text":"the shipping name is either Fangfei (Janice) Liu  or Zheng Li","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"129"},{"time":"2018-07-12 19:23:48.878+0000","timeL":"1531423428878","controlType":"0","text":"<span>I am going to reship your sample at no additional cost. We will email you once it has shipped out. Please allow 4-6 days for delivery.</span>","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236259614","agentId":"815382414","lineSeq":"130"},{"time":"2018-07-12 19:24:05.795+0000","timeL":"1531423445795","controlType":"0","text":"never mind it","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"132"},{"time":"2018-07-12 19:24:15.818+0000","timeL":"1531423455818","controlType":"0","text":"i just want to make sure im returning everything","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"133"},{"time":"2018-07-12 19:24:45.512+0000","timeL":"1531423485512","controlType":"0","text":"just want to confirm that I never received extra samples","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"134"},{"time":"2018-07-12 19:25:43.533+0000","timeL":"1531423543533","controlType":"0","text":"You are more than welcome to keep the samples. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"135"},{"time":"2018-07-12 19:26:07.506+0000","timeL":"1531423567506","controlType":"0","text":"ah","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"136"},{"time":"2018-07-12 19:26:48.060+0000","timeL":"1531423608060","controlType":"0","text":"that's not good. I didn't pay for them lol","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"137"},{"time":"2018-07-12 19:26:52.196+0000","timeL":"1531423612196","controlType":"0","text":"thank you very much","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"138"},{"time":"2018-07-12 19:26:56.759+0000","timeL":"1531423616759","controlType":"0","text":"for your service","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"139"},{"time":"2018-07-12 19:27:10.344+0000","timeL":"1531423630344","controlType":"0","text":"My pleasure!","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"140"},{"time":"2018-07-12 19:27:15.219+0000","timeL":"1531423635219","controlType":"0","text":"<span>Is there anything else I can help you with, Janice?</span>","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"141"},{"time":"2018-07-12 19:27:20.187+0000","timeL":"1531423640187","controlType":"0","text":"i have used the small samples to try on my skin","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"142"},{"time":"2018-07-12 19:27:25.865+0000","timeL":"1531423645865","controlType":"0","text":"so I don't need to return them?","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"143"},{"time":"2018-07-12 19:27:46.431+0000","timeL":"1531423666431","controlType":"0","text":"my skin doesn't absorb one of the samples..","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"144"},{"time":"2018-07-12 19:27:48.372+0000","timeL":"1531423668372","controlType":"0","text":"We do not require the samples to be returned. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"145"},{"time":"2018-07-12 19:27:56.323+0000","timeL":"1531423676323","controlType":"0","text":"ok","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"146"},{"time":"2018-07-12 19:28:03.130+0000","timeL":"1531423683130","controlType":"0","text":"thanks a lot!","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"147"},{"time":"2018-07-12 19:28:05.891+0000","timeL":"1531423685891","controlType":"0","text":"You may discard those if they are not working. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"148"},{"time":"2018-07-12 19:28:09.402+0000","timeL":"1531423689402","controlType":"0","text":"My pleasure!","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"149"},{"time":"2018-07-12 19:28:18.532+0000","timeL":"1531423698532","controlType":"0","text":"Have I answered all of your questions. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"150"},{"time":"2018-07-12 19:28:21.578+0000","timeL":"1531423701578","controlType":"0","text":"*?","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"151"},{"time":"2018-07-12 19:28:23.902+0000","timeL":"1531423703902","controlType":"0","text":"I'm sorry to return the items. it was a nice experience purchasing with lamer tho","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"152"},{"time":"2018-07-12 19:28:26.165+0000","timeL":"1531423706165","controlType":"0","text":"yes","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"153"},{"time":"2018-07-12 19:28:28.299+0000","timeL":"1531423708299","controlType":"0","text":"thank you very much","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"154"},{"time":"2018-07-12 19:28:43.946+0000","timeL":"1531423723946","controlType":"0","text":"You're welcome! And we completely understand!","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"155"},{"time":"2018-07-12 19:28:50.221+0000","timeL":"1531423730221","controlType":"0","text":"<span>Thank you for your visit today. As we continually strive to improve the service we offer, we’d love to learn more about your experience. Would you please take a few minutes to tell us how we did? Simply <a href=\"https://survey.cfigroup.com/Default.aspx?ORDERSTATUS=NA&amp;FINALCALLREASON=NA&amp;CALLSTATUS=NA&amp;AGENTID=NA&amp;CALLDATE=NA&amp;STORECODE=LAM&amp;CUSTOMERNAME=NA&amp;ORDNUM=NA&amp;SOURCE=CHAT','newwin');\" rel=\"noopener\" target=_blank><b>click here</b></a> to take our Satisfaction Survey. Thank you in advance for your participation.</span>","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-275928314","agentId":"815382414","lineSeq":"156"},{"time":"2018-07-12 19:28:50.578+0000","timeL":"1531423730578","controlType":"0","text":"<span>Have a great day!</span><br> ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"158"},{"time":"2018-07-12 19:28:51.798+0000","timeL":"1531423731798","controlType":"0","text":"thanks!","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"159"},{"time":"2018-07-12 19:29:03.424+0000","timeL":"1531423743424","controlType":"0","text":"u too","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"160"},{"time":"2018-07-12 19:29:18.868+0000","timeL":"1531423758868","controlType":"0","text":"Thank you. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"161"},{"time":"2018-07-12 19:29:38.694+0000","timeL":"1531423778694","controlType":"0","text":"just one second","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"162"},{"time":"2018-07-12 19:29:42.902+0000","timeL":"1531423782902","controlType":"0","text":"i had a luxury sample","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"163"},{"time":"2018-07-12 19:29:49.783+0000","timeL":"1531423789783","controlType":"0","text":"i just saw it","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"164"},{"time":"2018-07-12 19:29:56.173+0000","timeL":"1531423796173","controlType":"0","text":"do I need to return the luxury sample?","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"165"},{"time":"2018-07-12 19:30:07.006+0000","timeL":"1531423807006","controlType":"0","text":"You may keep any samples. ","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"166"},{"time":"2018-07-12 19:30:13.183+0000","timeL":"1531423813183","controlType":"0","text":"okkkk","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"167"},{"time":"2018-07-12 19:30:15.557+0000","timeL":"1531423815557","controlType":"0","text":"thanks!!!!!!!!!","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"168"},{"time":"2018-07-12 19:30:19.972+0000","timeL":"1531423819972","controlType":"0","text":"You're welcome!","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"169"},{"time":"2018-07-12 19:30:23.518+0000","timeL":"1531423823518","controlType":"0","text":"bye","by":"Janice","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"170"},{"time":"2018-07-12 19:30:31.988+0000","timeL":"1531423831988","controlType":"0","text":"Good bye!","by":"Tayler","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815382414","lineSeq":"171"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"Janice","values":["Janice"],"name":"La Mer CA Desktop","time":"2018-07-12 19:09:58.402+0000","timeL":"1531422598402","surveyID":"205087","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"janicelff@gmail.com","values":["janicelff@gmail.com"],"name":"La Mer CA Desktop","time":"2018-07-12 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19:10:32.162+0000","chatRequestedTimeL":"1531422632162","chatStartUrl":"https://www.bobbibrowncosmetics.com/?gclid=EAIaIQobChMInKnGuqCa3AIV11qGCh2W-Q48EAAYASAAEgLaf_D_BwE&gclsrc=aw.ds&dclid=COO6nsGgmtwCFaa6swod_M8N-g","chatStartPage":"Cosmetics | BobbiBrown.com","isPartial":"0","chatDataEnriched":"1","interactive":"1","ended":"1"},"transcript":{"lines":[{"time":"2018-07-12 19:10:32.163+0000","timeL":"1531422632163","controlType":"4","text":"Thank you for choosing to chat with us.  An agent will be with you shortly.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 19:10:32.912+0000","timeL":"1531422632912","controlType":"3","text":"You are now chatting with Wendy.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 19:11:37.519+0000","timeL":"1531422697519","controlType":"0","text":"I use foundation Natural 4, stonestreet bronzing powder, tawny blush, what shade of highlighting powder do I need to use?","by":"Lee","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 19:11:48.508+0000","timeL":"1531422708508","controlType":"0","text":"Hi Lee, ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"37"},{"time":"2018-07-12 19:11:57.552+0000","timeL":"1531422717552","controlType":"0","text":"I am happy to assist with Highlighting Powder shades! ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"38"},{"time":"2018-07-12 19:12:13.913+0000","timeL":"1531422733913","controlType":"0","text":"You have several options.","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"39"},{"time":"2018-07-12 19:12:31.160+0000","timeL":"1531422751160","controlType":"0","text":"<span>Highlighting Powder is light–reflecting to instantly give your skin a naturally gorgeous, radiant glow. Sweep across the compact, using the Face Blender Brush or Sheer Powder Brush and dust lightly along the top of your cheekbones, décolleté-wherever you want to add a glow.</span>","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"265429814","agentId":"599967312","lineSeq":"40"},{"time":"2018-07-12 19:13:04.632+0000","timeL":"1531422784632","controlType":"0","text":"Do you like the idea of a more bronzed glow/highlight or would you like something a little more pinky? ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"42"},{"time":"2018-07-12 19:13:49.357+0000","timeL":"1531422829357","controlType":"0","text":"more bronzed for the summer","by":"Lee","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"43"},{"time":"2018-07-12 19:14:06.958+0000","timeL":"1531422846958","controlType":"0","text":"Have you tried the Bronze Glow shade?","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"44"},{"time":"2018-07-12 19:14:43.953+0000","timeL":"1531422883953","controlType":"0","text":"<span><a href=\"https://www.bobbibrowncosmetics.com/product/14022/39588/makeup/face-and-cheek/highlight-glow/highlighting-powder--bronze-glow/ss16\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.bobbibrowncosmetics.com/media/export/cms/products/80x80/bb_prod_EFAA02_80x80_0.jpg\"></a></span>","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"45"},{"time":"2018-07-12 19:14:47.081+0000","timeL":"1531422887081","controlType":"0","text":"Yes I was looking for something new","by":"Lee","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"46"},{"time":"2018-07-12 19:15:40.913+0000","timeL":"1531422940913","controlType":"0","text":"Moon Glow is a more champagne/gold shade and Sunset Glow is a golden pink. ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"47"},{"time":"2018-07-12 19:15:54.042+0000","timeL":"1531422954042","controlType":"0","text":"Both will flatter your medium complexion beautifully. ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"48"},{"time":"2018-07-12 19:16:17.352+0000","timeL":"1531422977352","controlType":"0","text":"<span><a href=\"https://www.bobbibrowncosmetics.com/product/14022/55765/makeup/face-and-cheek/highlight-glow/highlighting-powder/ss18#/shade/Moon_Glow\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.bobbibrowncosmetics.com/media/export/cms/products/80x80/bb_smoosh_EFAA14_80x80_0.jpg\"></a></span>","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"49"},{"time":"2018-07-12 19:16:37.697+0000","timeL":"1531422997697","controlType":"0","text":"<span><a href=\"https://www.bobbibrowncosmetics.com/product/14022/55765/makeup/face-and-cheek/highlight-glow/highlighting-powder/ss18#/shade/Sunset_Glow\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.bobbibrowncosmetics.com/media/export/cms/products/80x80/bb_smoosh_EFAA12_80x80_0.jpg\"></a></span>","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"50"},{"time":"2018-07-12 19:16:48.215+0000","timeL":"1531423008215","controlType":"0","text":"What do you think of these options Lee? ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"51"},{"time":"2018-07-12 19:20:11.680+0000","timeL":"1531423211680","controlType":"0","text":"I have both of them whick would look better with tawny blush ? can you recommend another blush that would look good?","by":"Lee","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"52"},{"time":"2018-07-12 19:21:30.285+0000","timeL":"1531423290285","controlType":"0","text":"I love the Bronze Glow and Sunset Glow with Tawny Blush in particular but Tawny is a neutral shade so you can follow with any Highlighting Powder. Another fun one that offers options is the Highlight &amp; Glow Shimmer Brick Palette. ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"53"},{"time":"2018-07-12 19:21:33.104+0000","timeL":"1531423293104","controlType":"0","text":"<span><a href=\"https://www.bobbibrowncosmetics.com/product/14022/57517/makeup/face-and-cheek/highlight-glow/highlight-glow-shimmer-brick-palette\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.bobbibrowncosmetics.com/media/export/cms/products/80x80/bb_prod_EHR5_80x80_1.jpg\"></a></span>","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"54"},{"time":"2018-07-12 19:21:49.718+0000","timeL":"1531423309718","controlType":"0","text":"You get Rose, Copper Diamond and Apricot. ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"55"},{"time":"2018-07-12 19:22:43.841+0000","timeL":"1531423363841","controlType":"0","text":"You can layer any of these over Tawny Blush to create a rosy glow, a soft bronzed glow or a warm, peachy glow. ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"56"},{"time":"2018-07-12 19:23:10.035+0000","timeL":"1531423390035","controlType":"0","text":"For a different Blush option, I recommend something a bit brighter for layering over your Bronzing Powder. Have you tried Nectar Blush before? ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"57"},{"time":"2018-07-12 19:24:24.056+0000","timeL":"1531423464056","controlType":"0","text":"<span><a href=\"https://www.bobbibrowncosmetics.com/product/14021/8061/makeup/face-and-cheek/blush/blush#/shade/Nectar\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.bobbibrowncosmetics.com/media/export/cms/products/80x80/bb_smoosh_E4PE11_80x80_0.jpg\"></a></span>","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"58"},{"time":"2018-07-12 19:27:18.909+0000","timeL":"1531423638909","controlType":"0","text":"Are you still with me Lee?","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"59"},{"time":"2018-07-12 19:30:22.132+0000","timeL":"1531423822132","controlType":"0","text":"Yes thanks for your help I will try the nectar. Also what is a good shade of lipstick for  this bronzing powder?","by":"Lee","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"60"},{"time":"2018-07-12 19:31:11.363+0000","timeL":"1531423871363","controlType":"0","text":"Nectar is an artist favorite for medium skin, particularly during summer! You will love the look. ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"61"},{"time":"2018-07-12 19:31:48.668+0000","timeL":"1531423908668","controlType":"0","text":"Bronzing Powder is quite neutral as well, adding warmth, color and dimension to the skin so you can pair with just about any lip color. Do you have any formula preferences? ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"62"},{"time":"2018-07-12 19:32:45.652+0000","timeL":"1531423965652","controlType":"0","text":"No  I don't like pale colors","by":"Lee","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"63"},{"time":"2018-07-12 19:33:14.606+0000","timeL":"1531423994606","controlType":"0","text":"<span>Would you like to take a moment to upload a current photo of yourself for the most accurate shade recommendation?</span>","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"64"},{"time":"2018-07-12 19:35:00.369+0000","timeL":"1531424100369","controlType":"0","text":"don't have a current photo at this time.,love Bobbi Brown that is all I use","by":"Lee","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"65"},{"time":"2018-07-12 19:35:21.418+0000","timeL":"1531424121418","controlType":"0","text":"How would you describe your natural lip color? ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"66"},{"time":"2018-07-12 19:36:21.001+0000","timeL":"1531424181001","controlType":"0","text":"I use burnt red, parsian red, looking a hot pink for summer","by":"Lee","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"67"},{"time":"2018-07-12 19:37:04.421+0000","timeL":"1531424224421","controlType":"0","text":"Thank you.","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"68"},{"time":"2018-07-12 19:37:21.015+0000","timeL":"1531424241015","controlType":"0","text":"<span><a href=\"https://www.bobbibrowncosmetics.com/product/2342/49493/makeup/lips/lip-color/crushed-lip-color/fh17#/shade/Watermelon\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.bobbibrowncosmetics.com/media/export/cms/products/80x80/bb_smoosh_EH2114_80x80_0.jpg\"></a></span>","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"69"},{"time":"2018-07-12 19:37:33.052+0000","timeL":"1531424253052","controlType":"0","text":"This is Watermelon Crushed Lip Color. It is a fun one for summer! ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"70"},{"time":"2018-07-12 19:38:02.130+0000","timeL":"1531424282130","controlType":"0","text":"thanks I will try that.","by":"Lee","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"71"},{"time":"2018-07-12 19:38:13.828+0000","timeL":"1531424293828","controlType":"0","text":"Also, take a look at Tahiti Pink Luxe Lip Color.","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"72"},{"time":"2018-07-12 19:38:36.418+0000","timeL":"1531424316418","controlType":"0","text":"<span><a href=\"https://www.bobbibrowncosmetics.com/product/2342/37182/makeup/lips/lip-color/luxe-lip-color/fh15#/shade/Tahiti_Pink\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.bobbibrowncosmetics.com/media/export/cms/products/80x80/bb_smoosh_EE1Y36_80x80_0.jpg\"></a></span>","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"73"},{"time":"2018-07-12 19:38:51.862+0000","timeL":"1531424331862","controlType":"0","text":"both are bright pinks that have some warmth so you can pair with Nectar or Tawny Blush. ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"74"},{"time":"2018-07-12 19:39:40.596+0000","timeL":"1531424380596","controlType":"0","text":"If your lips tend to be dry, prep with Lip Balm SPF 15. To take the look from day to night, finish with a little High Shimmer Lip Gloss in Pink Tulle or Citrus. ","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"75"},{"time":"2018-07-12 19:40:33.292+0000","timeL":"1531424433292","controlType":"0","text":"Please chat back and let us know how these recommended cheek  and lip colors work for you Lee. We are always here for you!","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"76"},{"time":"2018-07-12 19:40:41.114+0000","timeL":"1531424441114","controlType":"0","text":"<span>If you have a moment, I know that you will enjoy viewing Bobbi's <a href=\"https://www.bobbibrowncosmetics.com/how-to-highlight-glow\" rel=\"noopener\" target=_blank>Click here</a> for the HIghlight &amp; Glow page.</span>","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-285727614","agentId":"599967312","lineSeq":"77"},{"time":"2018-07-12 19:40:52.050+0000","timeL":"1531424452050","controlType":"0","text":"<span>Also, while shopping today, get a free Long-Wear Eye Set ($31 value) with your $60+ order. Plus, shipping's on us. Use code <b>Summerlong</b> at checkout to redeem.</span>","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599967312","lineSeq":"79"},{"time":"2018-07-12 19:41:04.995+0000","timeL":"1531424464995","controlType":"0","text":"Thanks I will try them you have been very helpful","by":"Lee","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"92"},{"time":"2018-07-12 19:41:10.012+0000","timeL":"1531424470012","controlType":"0","text":"<span>Thank you for chatting with me today. You will be able to request a transcript be emailed to you as well as answer a few questions about your experience when you close the chat window. You may close the chat window by clicking the \"X\" button now.</span>","by":"Wendy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194624014","agentId":"599967312","lineSeq":"93"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"First Name","value":"Lee","values":["Lee"],"name":"Bobbi Brown US -Desktop","time":"2018-07-12 19:10:32.162+0000","timeL":"1531422632162","surveyID":"218645","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"leegarrett@nc.rr.com","values":["leegarrett@nc.rr.com"],"name":"Bobbi Brown US -Desktop","time":"2018-07-12 19:10:32.162+0000","timeL":"1531422632162","surveyID":"218645","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"How can we help you?","value":"Personalized Beauty Advice","values":["Personalized Beauty Advice"],"name":"Bobbi Brown US -Desktop","time":"2018-07-12 19:10:32.162+0000","timeL":"1531422632162","surveyID":"218645","questionID":"4"},{"scope":"Session","source":"Pre-Chat","displayName":"Would you like to upload a photo for your Artist to view?","value":"No","values":["No"],"name":"Bobbi Brown US -Desktop","time":"2018-07-12 19:10:32.162+0000","timeL":"1531422632162","surveyID":"218645","questionID":"12"}],"postChat":[{"scope":"Session","source":"Exit","displayName":"Email:","value":"leegarrett@nc.rr.com","values":["leegarrett@nc.rr.com"],"name":"Bobbi Brown LE","time":"2018-07-12 19:41:35.936+0000","timeL":"1531424495936","surveyID":"218646","questionID":"2"}],"operator":[{"scope":"Session","source":"Chat Operator","displayName":"What is the nature of your inquiry?","value":"Makeup","values":["Makeup"],"name":"Bobbi Brown","time":"2018-07-12 19:40:56.247+0000","timeL":"1531424456247","surveyID":"205163","questionID":"8"},{"scope":"Session","source":"Chat Operator","displayName":"What kind of Chat was this?","value":"Text Only Chat","values":["Text Only Chat"],"name":"Bobbi Brown","time":"2018-07-12 19:40:56.247+0000","timeL":"1531424456247","surveyID":"205163","questionID":"10"}]},"campaign":{"campaignEngagementId":"242723014","campaignEngagementName":"Footer sticky","campaignId":"33172114","campaignName":"BobbiBrown_Chat Buttons_Desktop_US","goalId":"642180412","goalName":"Conversions based on EA for transactions","visitorBehaviorId":"575801212","visitorBehaviorName":"Any behavior","visitorProfileId":"33259114","visitorProfileName":"Bobbi Brown Desktop","lobId":"292838214","lobName":"Bobbi Brown","behaviorSystemDefault":"1","profileSystemDefault":"0"},"visitorInfo":{"country":"United States","countryCode":"US","state":"North Carolina","city":"Knightdale","isp":"Time Warner Cable","org":"Time Warner Cable","device":"DESKTOP","ipAddress":"45.37.47.10","browser":"MSIE 11.0","operatingSystem":"WINDOWS","browserType":"IE"},"sdes":{"events":[{"customerInfo":{"serverTimeStamp":"1531422275614","isAuthenticated":"0","customerInfo":{"customerStatus":"bobbibrowncosmetics.com","customerType":null,"balance":null,"currency":null,"customerId":null,"socialId":null,"imei":null,"userName":null,"accountName":null,"role":null,"companyBranch":null,"storeNumber":null,"storeZipCode":null,"lastPaymentDate":{"year":null,"month":null,"day":null},"registrationDate":{"year":null,"month":null,"day":null},"companySize":null}},"isAuthenticated":"0","serverTimeStamp":"1531422275614","sdeType":"CUSTOMER_INFO"}]},"lineScores":[{"lineSeq":"36","lineRawScore":"0","mcs":"0"},{"lineSeq":"43","lineRawScore":"0","mcs":"0"},{"lineSeq":"46","lineRawScore":"0","mcs":"0"},{"lineSeq":"52","lineRawScore":"0","mcs":"0"},{"lineSeq":"60","lineRawScore":"1","mcs":"17"},{"lineSeq":"65","lineRawScore":"1","mcs":"30"},{"lineSeq":"67","lineRawScore":"0","mcs":"24"},{"lineSeq":"71","lineRawScore":"1","mcs":"36"},{"lineSeq":"92","lineRawScore":"3","mcs":"79"}]},{"info":{"startTime":"2018-07-12 19:09:58.782+0000","startTimeL":"1531422598782","endTime":"2018-07-12 19:44:13.699+0000","endTimeL":"1531424653699","duration":"2054","visitorId":"JhNWExM2Q0NjRmMTQyNDQ0","visitorName":"Liz","engagementId":"487191954299655309","sharkEngagementId":"48719195_FE1l-MR_QNSkm91LybcYvw_18","isInteractive":"1","accountId":"48719195","agentId":"882943814","agentNickName":"Tammy","agentLoginName":"Radial-TWhittingham","agentDeleted":"0","agentFullName":"Tammy Whittingham","skillId":"599633612","skillName":"ORIGINSORDERTECH","isAgentSurvey":"1","isPostChatSurvey":"0","isPreChatSurvey":"1","channel":"1","startReason":"0","startReasonDesc":"Visitor request","endReason":"205","endReasonDesc":"Visitor disconnected","engagementSet":"0","engagementSequence":"0","agentGroupId":"245283514","agentGroupName":"Radial - Order/Tech","mcs":"0","alertedMCS":"0","chatMCS":"18","chatRequestedTime":"2018-07-12 19:09:58.112+0000","chatRequestedTimeL":"1531422598112","chatStartUrl":"https://www.origins.com/account/order_history/detail.tmpl?prv=his&tid=647688138","chatStartPage":"Origins","isPartial":"0","chatDataEnriched":"1","interactive":"1","ended":"1"},"transcript":{"lines":[{"time":"2018-07-12 19:09:58.113+0000","timeL":"1531422598113","controlType":"4","text":"Welcome to Origins Online. All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 19:09:58.781+0000","timeL":"1531422598781","controlType":"3","text":"You are now chatting with Tammy.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 19:10:02.798+0000","timeL":"1531422602798","controlType":"0","text":"Hello","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 19:10:09.100+0000","timeL":"1531422609100","controlType":"0","text":"Hello Liz!","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882943814","lineSeq":"37"},{"time":"2018-07-12 19:10:23.639+0000","timeL":"1531422623639","controlType":"0","text":"What can I assist you with?","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882943814","lineSeq":"38"},{"time":"2018-07-12 19:10:28.705+0000","timeL":"1531422628705","controlType":"0","text":"I just received a package from ORIGINS online store","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 19:10:52.968+0000","timeL":"1531422652968","controlType":"0","text":"I think there is something wrong with this order","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"40"},{"time":"2018-07-12 19:11:22.625+0000","timeL":"1531422682625","controlType":"0","text":"I ordered a summer set renew and repair","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 19:11:39.323+0000","timeL":"1531422699323","controlType":"0","text":"oh....","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"42"},{"time":"2018-07-12 19:11:49.261+0000","timeL":"1531422709261","controlType":"0","text":"I give you my order number","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"43"},{"time":"2018-07-12 19:11:50.265+0000","timeL":"1531422710265","controlType":"0","text":"3292295734","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"44"},{"time":"2018-07-12 19:12:37.876+0000","timeL":"1531422757876","controlType":"0","text":"<span>I am very sorry to learn that an item from your order was missing from your package. I am happy to correct this for you.</span>","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236257014","agentId":"882943814","lineSeq":"45"},{"time":"2018-07-12 19:13:16.559+0000","timeL":"1531422796559","controlType":"0","text":"I receive a face cleanser, two lotions and renewal cream(mini gift)","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"47"},{"time":"2018-07-12 19:13:46.153+0000","timeL":"1531422826153","controlType":"0","text":"I will check on this for you. It will be just a moment please.","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882943814","lineSeq":"48"},{"time":"2018-07-12 19:13:47.571+0000","timeL":"1531422827571","controlType":"0","text":"They are not what I order, right?","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"49"},{"time":"2018-07-12 19:22:07.779+0000","timeL":"1531423327779","controlType":"0","text":"Is these items that came with the gift set that you received?","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882943814","lineSeq":"50"},{"time":"2018-07-12 19:23:22.309+0000","timeL":"1531423402309","controlType":"0","text":"No, my order is renew and repair gift set.","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"51"},{"time":"2018-07-12 19:24:18.848+0000","timeL":"1531423458848","controlType":"0","text":"Yes, but did these item come in a gift set and what did it say on the gift set that you received please?","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882943814","lineSeq":"52"},{"time":"2018-07-12 19:26:46.974+0000","timeL":"1531423606974","controlType":"0","text":"I think they are not a gift set","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"53"},{"time":"2018-07-12 19:27:48.043+0000","timeL":"1531423668043","controlType":"0","text":"Could you please give me the Name and the sizes of each item that you received in the gift set please?","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882943814","lineSeq":"54"},{"time":"2018-07-12 19:29:48.278+0000","timeL":"1531423788278","controlType":"0","text":"Are these items \"A Perfect Word Highly Hydrating body lotion and the High-Potency Night-A-Mins?","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882943814","lineSeq":"55"},{"time":"2018-07-12 19:31:25.905+0000","timeL":"1531423885905","controlType":"0","text":"If so these are the free mini's that came with your order and we will just reship the Summer Set out to you again.","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882943814","lineSeq":"56"},{"time":"2018-07-12 19:31:43.716+0000","timeL":"1531423903716","controlType":"0","text":"<span>Can you please provide the name and billing address on your order?</span>","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236256414","agentId":"882943814","lineSeq":"57"},{"time":"2018-07-12 19:32:31.747+0000","timeL":"1531423951747","controlType":"0","text":"Liz are you still there?","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882943814","lineSeq":"59"},{"time":"2018-07-12 19:34:03.437+0000","timeL":"1531424043437","controlType":"0","text":"sorry","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"60"},{"time":"2018-07-12 19:34:12.166+0000","timeL":"1531424052166","controlType":"0","text":"wait a second","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"61"},{"time":"2018-07-12 19:36:17.154+0000","timeL":"1531424177154","controlType":"0","text":"my order is renew and repair gift set. It comes with a three part harmony nourishing cream(15ml), soft cream(50ml) and foaming cream to oil cleanser(50ml)","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"62"},{"time":"2018-07-12 19:36:49.704+0000","timeL":"1531424209704","controlType":"0","text":"my billing address is 516 gerritt st, Philadelphia PA 19147","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"63"},{"time":"2018-07-12 19:37:48.362+0000","timeL":"1531424268362","controlType":"0","text":"Can you verify the shipping address and I will reship the gift set out to you.","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882943814","lineSeq":"64"},{"time":"2018-07-12 19:38:32.642+0000","timeL":"1531424312642","controlType":"0","text":"167 old belmont ave., Bala Cynwyd 19004","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"65"},{"time":"2018-07-12 19:39:18.760+0000","timeL":"1531424358760","controlType":"0","text":"Thank You! Just one moment please.","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882943814","lineSeq":"66"},{"time":"2018-07-12 19:39:24.609+0000","timeL":"1531424364609","controlType":"0","text":"ok","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"67"},{"time":"2018-07-12 19:40:38.406+0000","timeL":"1531424438406","controlType":"0","text":"Should I return wrong items back?","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"68"},{"time":"2018-07-12 19:41:04.388+0000","timeL":"1531424464388","controlType":"0","text":"No this was our error.","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882943814","lineSeq":"69"},{"time":"2018-07-12 19:41:45.729+0000","timeL":"1531424505729","controlType":"0","text":"<span>I am going to reship your order at no additional cost. We will email you once it has shipped out. Please allow 4-6 days for delivery.</span>","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236260114","agentId":"882943814","lineSeq":"70"},{"time":"2018-07-12 19:41:58.433+0000","timeL":"1531424518433","controlType":"0","text":"Thank you!","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"72"},{"time":"2018-07-12 19:42:00.248+0000","timeL":"1531424520248","controlType":"0","text":"Is there anything else I can assist you with?","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882943814","lineSeq":"73"},{"time":"2018-07-12 19:42:51.309+0000","timeL":"1531424571309","controlType":"0","text":"I am OK. Have a nice day","by":"Liz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"74"},{"time":"2018-07-12 19:43:06.384+0000","timeL":"1531424586384","controlType":"0","text":"<span>Thank you for your visit today. As we continually strive to improve the service we offer, we'd love to learn more about your experience. Would you please take a few minutes to tell us how we did? Simply <a href=\"https://feedback.cfigroup.com/ebayent/Default.aspx?STORECODE=ORG&amp;ORDERSTATUS=NA&amp;FINALCALLREASON=NA&amp;CALLSTATUS=NA&amp;CUSTOMERNAME=NA&amp;SOURCE=CHAT\" rel=\"noopener\" target=_blank>click here</a> to take our Satisfaction Survey. Thank you in advance for your participation. You may also close this chat window, upon clicking the link.</span>","by":"Tammy","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-722357814","agentId":"882943814","lineSeq":"75"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"Liz","values":["Liz"],"name":"Origins US Pre-chat Desktop","time":"2018-07-12 19:09:58.112+0000","timeL":"1531422598112","surveyID":"219338","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"lizzyzheng55@gmail.com","values":["lizzyzheng55@gmail.com"],"name":"Origins US Pre-chat Desktop","time":"2018-07-12 19:09:58.112+0000","timeL":"1531422598112","surveyID":"219338","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"What is the nature of your inquiry?","value":"Order/Tech Questions (M-F 8am-10pm, S-S 10am-8pm)","values":["Order/Tech Questions (M-F 8am-10pm, S-S 10am-8pm)"],"name":"Origins US Pre-chat 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Your personal Advisor will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"20"},{"time":"2018-07-12 19:09:07.347+0000","timeL":"1531422547347","controlType":"3","text":"Welcome to Aveda! You are chatting with Darby.  How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"26"},{"time":"2018-07-12 19:09:13.974+0000","timeL":"1531422553974","controlType":"0","text":"Hi Chris!","by":"Darby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"236369514","lineSeq":"31"},{"time":"2018-07-12 19:09:39.372+0000","timeL":"1531422579372","controlType":"0","text":"Hello, I am considering ordering the Invati shampoo but I don't know if it will arrive in time","by":"Chris","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"33"},{"time":"2018-07-12 19:09:54.391+0000","timeL":"1531422594391","controlType":"0","text":"I am comparing to a Davines product, and they are offering free overnight shipping","by":"Chris","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"34"},{"time":"2018-07-12 19:10:01.984+0000","timeL":"1531422601984","controlType":"0","text":"and you are offering free standard shipping","by":"Chris","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"35"},{"time":"2018-07-12 19:10:09.484+0000","timeL":"1531422609484","controlType":"0","text":"but i dont know the timeframe","by":"Chris","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 19:10:16.849+0000","timeL":"1531422616849","controlType":"0","text":"I'm happy to share more information on our shipping options.","by":"Darby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"236369514","lineSeq":"37"},{"time":"2018-07-12 19:10:23.742+0000","timeL":"1531422623742","controlType":"0","text":"Our free shipping is standard shipping.","by":"Darby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"236369514","lineSeq":"38"},{"time":"2018-07-12 19:10:34.681+0000","timeL":"1531422634681","controlType":"0","text":"I need by Saturday","by":"Chris","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 19:10:37.724+0000","timeL":"1531422637724","controlType":"0","text":"<span>Most orders shipped via Standard Service are processed and shipped in 1-2 business days, depending on product availability. 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A Makeup Artist from our team will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 19:06:17.295+0000","timeL":"1531422377295","controlType":"3","text":"Hello. Thank you for your interest in M·A·C Cosmetics Online. My name is Veronica. How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 19:06:30.762+0000","timeL":"1531422390762","controlType":"0","text":"Hello Alexis!","by":"Veronica","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599966912","lineSeq":"35"},{"time":"2018-07-12 19:06:48.586+0000","timeL":"1531422408586","controlType":"0","text":"<span>Be sure to check out our Goodbyes section. 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I was just wondering if the Volcanic Ash Exfoliator has any added fragrance","by":"Alexis","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 19:07:19.771+0000","timeL":"1531422439771","controlType":"0","text":"It does.","by":"Veronica","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599966912","lineSeq":"40"},{"time":"2018-07-12 19:07:20.832+0000","timeL":"1531422440832","controlType":"0","text":"do you know if it smells similar to the other MAC facial products like the Prep + Prime?","by":"Alexis","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 19:07:58.608+0000","timeL":"1531422478608","controlType":"0","text":"It has a clean fresh scent to it.","by":"Veronica","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599966912","lineSeq":"42"},{"time":"2018-07-12 19:08:37.927+0000","timeL":"1531422517927","controlType":"0","text":"sadly the prep + prime triggers my asthma and sometimes triggers headaches so I'm kinda hesitant to get this but i need a good mask!","by":"Alexis","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"43"},{"time":"2018-07-12 19:10:34.304+0000","timeL":"1531422634304","controlType":"0","text":"Sorry to hear this, this product is not in the Prep+Prime line, however I am not sure which ingredient is causing you to react, so it is difficult to say if this product will or will not cause any adverse reaction.","by":"Veronica","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599966912","lineSeq":"44"},{"time":"2018-07-12 19:11:29.927+0000","timeL":"1531422689927","controlType":"0","text":"gotcha!  I appreciate the info!!  I'll try to swing by the local MAC store and give it a sniff!  LOL!","by":"Alexis","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"45"},{"time":"2018-07-12 19:11:30.360+0000","timeL":"1531422690360","controlType":"0","text":"<span>We are happy to address your specific ingredient questions. We kindly ask that you send your request to our Global Consumer Communications Team at consumercare-us@gcc.maccosmetics.com, where they can assist you with your specific questions about ingredients. When sending your email, please include the names of the products you want to know more about so they can fully address your questions.</span>","by":"Veronica","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"235212514","agentId":"599966912","lineSeq":"46"},{"time":"2018-07-12 19:11:44.305+0000","timeL":"1531422704305","controlType":"0","text":"Best of luck Alexis.","by":"Veronica","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599966912","lineSeq":"48"},{"time":"2018-07-12 19:11:53.616+0000","timeL":"1531422713616","controlType":"0","text":"<span>Thank you for chatting with us today!</span>","by":"Veronica","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"235224014","agentId":"599966912","lineSeq":"49"},{"time":"2018-07-12 19:11:54.519+0000","timeL":"1531422714519","controlType":"0","text":"<span>I'd like to invite you to sign up to receive MAC newsletters, if you are not currently receiving them. The newsletters will keep you up-to-date on the latest products and special shopping offers. If you're interested, <a href=\"http://www.maccosmetics.com/index.tmpl\" rel=\"noopener\" target=_blank>click here</a> to enter your email address.</span>","by":"Veronica","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-235216914","agentId":"599966912","lineSeq":"51"},{"time":"2018-07-12 19:11:58.172+0000","timeL":"1531422718172","controlType":"5","text":"Thank you for chatting with us.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"60"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"First Name","value":"Alexis","values":["Alexis"],"name":"MAC US - Skill Routing","time":"2018-07-12 19:06:15.226+0000","timeL":"1531422375226","surveyID":"218608","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"alexiswk@yahoo.com","values":["alexiswk@yahoo.com"],"name":"MAC US - Skill Routing","time":"2018-07-12 19:06:15.226+0000","timeL":"1531422375226","surveyID":"218608","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"What is the nature of your inquiry?","value":"Beauty Chat (M-F 10am-10pm ET)","values":["Beauty Chat (M-F 10am-10pm ET)"],"name":"MAC US - 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Your personal Advisor will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"22"},{"time":"2018-07-12 19:06:09.107+0000","timeL":"1531422369107","controlType":"3","text":"Welcome to Aveda! You are chatting with Tracey.  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However, if for any reason you are not completely satisfied with your Aveda Online purchase, we'll find another product for your needs or you can simply return the unused portion and we will refund your purchase price.</span>","by":"Tracey","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194698814","agentId":"105753114","lineSeq":"37"},{"time":"2018-07-12 19:08:20.725+0000","timeL":"1531422500725","controlType":"0","text":"<span>For assistance with your return/exchange, kindly call our toll free number at 1-800-644-4831 and an order representative will be happy to assist you.</span>","by":"Tracey","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194550814","agentId":"105753114","lineSeq":"39"},{"time":"2018-07-12 19:08:37.697+0000","timeL":"1531422517697","controlType":"0","text":"It was purchased at a Aveda salon","by":"Jans","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"53"},{"time":"2018-07-12 19:09:11.379+0000","timeL":"1531422551379","controlType":"0","text":"I see. <span>While, we are happy to accept returns for items purchased at Aveda Online, items purchased elsewhere should be returned to that location.</span>","by":"Tracey","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194522314","agentId":"105753114","lineSeq":"54"},{"time":"2018-07-12 19:09:44.101+0000","timeL":"1531422584101","controlType":"0","text":"Just wanted to check before I did that.","by":"Jans","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"56"},{"time":"2018-07-12 19:11:00.835+0000","timeL":"1531422660835","controlType":"0","text":"Thanks","by":"Jans","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"57"},{"time":"2018-07-12 19:11:36.734+0000","timeL":"1531422696734","controlType":"0","text":"You are welcome!","by":"Tracey","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"105753114","lineSeq":"58"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"Jans","values":["Jans"],"name":"Aveda US","time":"2018-07-12 19:06:07.266+0000","timeL":"1531422367266","surveyID":"227845","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"jana.spurgin@yahoo.com","values":["jana.spurgin@yahoo.com"],"name":"Aveda US","time":"2018-07-12 19:06:07.266+0000","timeL":"1531422367266","surveyID":"227845","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"Would you like to upload a photo for your Advisor to view?","value":"No","values":["No"],"name":"Aveda US","time":"2018-07-12 19:06:07.266+0000","timeL":"1531422367266","surveyID":"227845","questionID":"5"}],"operator":[{"scope":"Session","source":"Chat Operator","displayName":"What kind of chat was this?","value":"Text Only Chat","values":["Text Only Chat"],"name":"Aveda","time":"2018-07-12 19:08:29.558+0000","timeL":"1531422509558","surveyID":"205162","questionID":"8"},{"scope":"Session","source":"Chat Operator","displayName":"What is the nature of your inquiry?","value":"Order/Tech","values":["Order/Tech"],"name":"Aveda","time":"2018-07-12 19:08:29.558+0000","timeL":"1531422509558","surveyID":"205162","questionID":"15"}]},"campaign":{"campaignEngagementId":"1563028412","campaignEngagementName":"Aveda HTML- Email Us - 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I’ve tried flawless skin cameo 18 but it is just a little too light","by":"Jenn","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 19:09:06.254+0000","timeL":"1531422546254","controlType":"0","text":"One moment please.","by":"Monica","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599957012","lineSeq":"37"},{"time":"2018-07-12 19:09:42.920+0000","timeL":"1531422582920","controlType":"13","text":"Please wait while your chat is transferred to Jules.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 19:09:45.139+0000","timeL":"1531422585139","controlType":"3","text":"Welcome to Prescriptives! You are chatting with Jules. 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","by":"Jules","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599947612","lineSeq":"52"},{"time":"2018-07-12 19:12:37.954+0000","timeL":"1531422757954","controlType":"0","text":"<span>We guarantee you'll be satisfied with your purchase. However, if for any reason you are not completely satisfied with your Clinique Online purchase, we'll find another product for your needs or you can simply return the unused portion and we will refund your purchase price.</span>","by":"Jules","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194590414","agentId":"599947612","lineSeq":"53"},{"time":"2018-07-12 19:14:01.467+0000","timeL":"1531422841467","controlType":"0","text":"Ok, great.  Thx","by":"Jenn","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"55"},{"time":"2018-07-12 19:14:20.930+0000","timeL":"1531422860930","controlType":"0","text":"My pleasure!","by":"Jules","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599947612","lineSeq":"56"},{"time":"2018-07-12 19:15:44.254+0000","timeL":"1531422944254","controlType":"0","text":"<span><a href=\"http://www.prescriptives.com/products/12471/Special-Offers/Todays-Offer/index.tmpl\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"http://www.prescriptives.com/media/images/hp/r_false.jpg\"></a></span>","by":"Jules","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599947612","lineSeq":"57"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"Jenn","values":["Jenn"],"name":"Prescriptives","time":"2018-07-12 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","by":"Kari","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599948612","lineSeq":"44"},{"time":"2018-07-12 19:09:05.182+0000","timeL":"1531422545182","controlType":"0","text":"I'm so glad we chatted about that","by":"Paige","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"45"},{"time":"2018-07-12 19:09:13.079+0000","timeL":"1531422553079","controlType":"0","text":"Thank you!! Same for moisturizer?","by":"Paige","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"46"},{"time":"2018-07-12 19:09:29.741+0000","timeL":"1531422569741","controlType":"0","text":"<a href=\"https://www.origins.com/product/15342/30006/skincare/cleanse/face-wash-and-cleansers/ginzing/refreshing-scrub-cleanser\" rel=\"noopener\" target=_blank>Click For Cleanser </a>","by":"Kari","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599948612","lineSeq":"47"},{"time":"2018-07-12 19:09:55.827+0000","timeL":"1531422595827","controlType":"0","text":"You can use the GinZing moisturizer as well. Do you tend to be more oily? ","by":"Kari","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599948612","lineSeq":"48"},{"time":"2018-07-12 19:10:19.436+0000","timeL":"1531422619436","controlType":"0","text":"Not really. But oiler than I am dry.","by":"Paige","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"49"},{"time":"2018-07-12 19:10:46.449+0000","timeL":"1531422646449","controlType":"0","text":"I'd say combination. But definitely not dry all over. Only around my nose and mouth at times","by":"Paige","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"50"},{"time":"2018-07-12 19:11:17.732+0000","timeL":"1531422677732","controlType":"0","text":"<span>Okay so you may want the lighter gel version and especially for summer. </span>","by":"Kari","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-265712414","agentId":"599948612","lineSeq":"51"},{"time":"2018-07-12 19:11:24.011+0000","timeL":"1531422684011","controlType":"0","text":"<span><span style=\"font-weight:bold;\">Gin Zing Energy-boosting Gel Moisturizer</span> instantly improves skin's overall look of health, radiance and energy with lightweight, oil-free hydration. Chestnut Seed Extract helps to smooth, renew, and retexturize to reveal smooth, healthy, radiant skin. </span>","by":"Kari","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599948612","lineSeq":"53"},{"time":"2018-07-12 19:12:04.686+0000","timeL":"1531422724686","controlType":"0","text":"<span><a href=\"https://www.origins.com/product/15352/26237/skincare/moisturize/moisturizers/ginzing/energy-boosting-gel-moisturizer\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.origins.com/media/export/cms/products/500x625/origins_sku_0KWP01_500x625_0.png\"></a></span>","by":"Kari","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599948612","lineSeq":"54"},{"time":"2018-07-12 19:12:13.066+0000","timeL":"1531422733066","controlType":"0","text":"Ok! So the Gin Zing Refreshing Scrub cleanser, but the gel moisturizer","by":"Paige","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"55"},{"time":"2018-07-12 19:12:25.774+0000","timeL":"1531422745774","controlType":"0","text":"Correct. ","by":"Kari","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599948612","lineSeq":"56"},{"time":"2018-07-12 19:12:40.308+0000","timeL":"1531422760308","controlType":"0","text":"Nice!! You're awesome. Are these (cleanser and moisturizer) products available at the Ulta location in Greenville NC on Evans street","by":"Paige","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"57"},{"time":"2018-07-12 19:12:56.464+0000","timeL":"1531422776464","controlType":"0","text":"I know they carry Origins, but unsure if they have limited Origins products","by":"Paige","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"58"},{"time":"2018-07-12 19:13:02.787+0000","timeL":"1531422782787","controlType":"0","text":"Be sure to call as we do not get specific inventory for each store. ","by":"Kari","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599948612","lineSeq":"59"},{"time":"2018-07-12 19:13:10.636+0000","timeL":"1531422790636","controlType":"0","text":"Thank you so much, Kari","by":"Paige","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"60"},{"time":"2018-07-12 19:13:21.168+0000","timeL":"1531422801168","controlType":"0","text":"My pleasure Paige! Enjoy! ","by":"Kari","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599948612","lineSeq":"61"},{"time":"2018-07-12 19:13:40.761+0000","timeL":"1531422820761","controlType":"0","text":"<a href=\"https://www.origins.com/special-offers\" rel=\"noopener\" target=_blank>Click For Online Offers </a>","by":"Kari","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599948612","lineSeq":"62"},{"time":"2018-07-12 19:15:25.274+0000","timeL":"1531422925274","controlType":"0","text":"<span>Thank you for chatting with me today. You will be able to request a transcript be emailed to you as well as answer a few questions about your experience when you close the chat window. You may close the chat window by clicking the \"X\" button now.</span>","by":"Kari","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194624014","agentId":"599948612","lineSeq":"63"},{"time":"2018-07-12 19:15:28.400+0000","timeL":"1531422928400","controlType":"5","text":"Thank you for chatting with us.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"72"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"Paige","values":["Paige"],"name":"Origins US Pre-chat Desktop","time":"2018-07-12 19:04:51.519+0000","timeL":"1531422291519","surveyID":"219338","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"","values":[""],"name":"Origins US Pre-chat Desktop","time":"2018-07-12 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One of our makeup and skin care Consultants will be with you in a moment. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 19:05:10.917+0000","timeL":"1531422310917","controlType":"3","text":"Welcome to Clinique! You are chatting with Suzie. How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"32"},{"time":"2018-07-12 19:08:24.918+0000","timeL":"1531422504918","controlType":"0","text":"Hi there! I recently purchased  the clinique fit mascara. I workout a lot and had heard good things about it. It was a lot more expensive than any mascara ive ever spent on and i am pretty disappointed. I've had it for less than a month and it has already dried out. I am sure that it was sealed properly. It is very clumpy was i put it on. I was wondering if there is anything we can do about this! thanks so much","by":"Emily Heroux","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 19:09:06.838+0000","timeL":"1531422546838","controlType":"0","text":"Hi Emily","by":"Suzie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599964612","lineSeq":"39"},{"time":"2018-07-12 19:09:26.495+0000","timeL":"1531422566495","controlType":"0","text":"I'm so sorry you are unhappy with the CliniqueFit Makeup","by":"Suzie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599964612","lineSeq":"40"},{"time":"2018-07-12 19:09:46.516+0000","timeL":"1531422586516","controlType":"0","text":"Let me transfer you to our Order Department","by":"Suzie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599964612","lineSeq":"41"},{"time":"2018-07-12 19:10:18.262+0000","timeL":"1531422618262","controlType":"0","text":"They will be able to help you","by":"Suzie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599964612","lineSeq":"42"},{"time":"2018-07-12 19:10:26.524+0000","timeL":"1531422626524","controlType":"0","text":"thank you!","by":"Emily Heroux","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"43"},{"time":"2018-07-12 19:10:56.736+0000","timeL":"1531422656736","controlType":"15","text":"Please wait while your chat is transferred to the appropriate group.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"45"},{"time":"2018-07-12 19:10:57.593+0000","timeL":"1531422657593","controlType":"3","text":"You are now chatting with Carrie.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"54"},{"time":"2018-07-12 19:11:13.835+0000","timeL":"1531422673835","controlType":"0","text":"Hello Emily!","by":"Carrie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"271264914","lineSeq":"58"},{"time":"2018-07-12 19:12:16.422+0000","timeL":"1531422736422","controlType":"0","text":"I am sorry you received a defective Mascara. I am happy to assist you with that today.","by":"Carrie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"271264914","lineSeq":"59"},{"time":"2018-07-12 19:12:26.479+0000","timeL":"1531422746479","controlType":"0","text":"May I please have the order number?","by":"Carrie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"271264914","lineSeq":"60"},{"time":"2018-07-12 19:13:29.231+0000","timeL":"1531422809231","controlType":"0","text":"i bought it in store in ottawa, ontario","by":"Emily Heroux","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"61"},{"time":"2018-07-12 19:13:35.860+0000","timeL":"1531422815860","controlType":"0","text":"i have an electronic receipt ?","by":"Emily Heroux","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"62"},{"time":"2018-07-12 19:14:27.506+0000","timeL":"1531422867506","controlType":"0","text":"<span>I appreciate your understanding that our Global Consumer Communications team can best assist you. You can reach them via email at consumercare-us@gcc.clinique.com or by phone at 1-866-707-2100. Monday-Friday between the hours of 11am-5pm EST.</span>","by":"Carrie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194660814","agentId":"271264914","lineSeq":"63"},{"time":"2018-07-12 19:14:56.426+0000","timeL":"1531422896426","controlType":"0","text":"They assist with all of the in store purchases please.","by":"Carrie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"271264914","lineSeq":"65"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"Emily Heroux","values":["Emily Heroux"],"name":"Clinique CA Desktop","time":"2018-07-12 19:04:28.956+0000","timeL":"1531422268956","surveyID":"227249","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"emily_heroux1@live.ca","values":["emily_heroux1@live.ca"],"name":"Clinique CA Desktop","time":"2018-07-12 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It is very clumpy was i put it on. I was wondering if there is anything we can do about this! thanks so much","by":"Emily Heroux","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 19:09:06.838+0000","timeL":"1531422546838","controlType":"0","text":"Hi Emily","by":"Suzie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599964612","lineSeq":"39"},{"time":"2018-07-12 19:09:26.495+0000","timeL":"1531422566495","controlType":"0","text":"I'm so sorry you are unhappy with the CliniqueFit Makeup","by":"Suzie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599964612","lineSeq":"40"},{"time":"2018-07-12 19:09:46.516+0000","timeL":"1531422586516","controlType":"0","text":"Let me transfer you to our Order Department","by":"Suzie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599964612","lineSeq":"41"},{"time":"2018-07-12 19:10:18.262+0000","timeL":"1531422618262","controlType":"0","text":"They will be able to help you","by":"Suzie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599964612","lineSeq":"42"},{"time":"2018-07-12 19:10:26.524+0000","timeL":"1531422626524","controlType":"0","text":"thank you!","by":"Emily Heroux","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"43"},{"time":"2018-07-12 19:10:56.736+0000","timeL":"1531422656736","controlType":"15","text":"Please wait while your chat is transferred to the appropriate group.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"45"},{"time":"2018-07-12 19:10:57.593+0000","timeL":"1531422657593","controlType":"3","text":"You are now chatting with Carrie.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"54"},{"time":"2018-07-12 19:11:13.835+0000","timeL":"1531422673835","controlType":"0","text":"Hello Emily!","by":"Carrie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"271264914","lineSeq":"58"},{"time":"2018-07-12 19:12:16.422+0000","timeL":"1531422736422","controlType":"0","text":"I am sorry you received a defective Mascara. I am happy to assist you with that today.","by":"Carrie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"271264914","lineSeq":"59"},{"time":"2018-07-12 19:12:26.479+0000","timeL":"1531422746479","controlType":"0","text":"May I please have the order number?","by":"Carrie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"271264914","lineSeq":"60"},{"time":"2018-07-12 19:13:29.231+0000","timeL":"1531422809231","controlType":"0","text":"i bought it in store in ottawa, ontario","by":"Emily Heroux","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"61"},{"time":"2018-07-12 19:13:35.860+0000","timeL":"1531422815860","controlType":"0","text":"i have an electronic receipt ?","by":"Emily Heroux","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"62"},{"time":"2018-07-12 19:14:27.506+0000","timeL":"1531422867506","controlType":"0","text":"<span>I appreciate your understanding that our Global Consumer Communications team can best assist you. 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Monday-Friday between the hours of 11am-5pm EST.</span>","by":"Carrie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194660814","agentId":"271264914","lineSeq":"63"},{"time":"2018-07-12 19:14:56.426+0000","timeL":"1531422896426","controlType":"0","text":"They assist with all of the in store purchases please.","by":"Carrie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"271264914","lineSeq":"65"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"Emily Heroux","values":["Emily Heroux"],"name":"Clinique CA Desktop","time":"2018-07-12 19:04:28.956+0000","timeL":"1531422268956","surveyID":"227249","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"emily_heroux1@live.ca","values":["emily_heroux1@live.ca"],"name":"Clinique CA Desktop","time":"2018-07-12 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A Makeup Artist from our team will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"23"},{"time":"2018-07-12 19:04:28.366+0000","timeL":"1531422268366","controlType":"3","text":"Hello. Thank you for your interest in M·A·C Cosmetics Online. My name is Sandra. How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"29"},{"time":"2018-07-12 19:04:55.372+0000","timeL":"1531422295372","controlType":"0","text":"I was wondering what color of lip pencil would blend well with Icon lipstick?","by":"Kari","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"35"},{"time":"2018-07-12 19:05:09.421+0000","timeL":"1531422309421","controlType":"0","text":"Welcome, Kari! ","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292960614","lineSeq":"36"},{"time":"2018-07-12 19:05:18.423+0000","timeL":"1531422318423","controlType":"0","text":"I'm happy to help you with a lip pencil for Icon Lipstick. ","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292960614","lineSeq":"37"},{"time":"2018-07-12 19:05:47.618+0000","timeL":"1531422347618","controlType":"0","text":"To better assist me, is your skin tone fair, medium, dark or deep dark? ","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292960614","lineSeq":"38"},{"time":"2018-07-12 19:06:00.912+0000","timeL":"1531422360912","controlType":"0","text":"medium","by":"Kari","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 19:06:53.030+0000","timeL":"1531422413030","controlType":"0","text":"Thank you. Also, do you prefer your lip pencil to be very similar in tone to the lipstick or slightly darker? ","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292960614","lineSeq":"40"},{"time":"2018-07-12 19:07:05.128+0000","timeL":"1531422425128","controlType":"0","text":"I think similar...","by":"Kari","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 19:07:59.244+0000","timeL":"1531422479244","controlType":"0","text":"Okay, sounds good. Would you prefer a wooden pencil that you can sharpen or a retractable liner? ","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292960614","lineSeq":"42"},{"time":"2018-07-12 19:08:13.730+0000","timeL":"1531422493730","controlType":"0","text":"wooden","by":"Kari","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"43"},{"time":"2018-07-12 19:08:48.622+0000","timeL":"1531422528622","controlType":"0","text":"Perfect, thanks! ","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292960614","lineSeq":"44"},{"time":"2018-07-12 19:08:55.837+0000","timeL":"1531422535837","controlType":"0","text":"One moment please, while I take a look at a suggestion for you. ","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292960614","lineSeq":"45"},{"time":"2018-07-12 19:10:46.188+0000","timeL":"1531422646188","controlType":"0","text":"Take a look at Oak Lip Pencil for a similar match. ","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292960614","lineSeq":"46"},{"time":"2018-07-12 19:10:52.749+0000","timeL":"1531422652749","controlType":"0","text":"<a href=\"https://www.maccosmetics.com/product/13852/340/products/makeup/lips/lip-pencil/lip-pencil#/shade/Oak\" rel=\"noopener\" target=_blank>Click here</a> to view. ","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292960614","lineSeq":"47"},{"time":"2018-07-12 19:11:11.666+0000","timeL":"1531422671666","controlType":"0","text":"You can add Oh Baby Lipglass over this lip combo for some added shine. ","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292960614","lineSeq":"48"},{"time":"2018-07-12 19:11:24.771+0000","timeL":"1531422684771","controlType":"0","text":"Also, be sure to first apply Prep + Prime Lip to help your lipstick last even longer. ","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292960614","lineSeq":"49"},{"time":"2018-07-12 19:11:34.178+0000","timeL":"1531422694178","controlType":"0","text":"Thank you!","by":"Kari","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"50"},{"time":"2018-07-12 19:11:58.357+0000","timeL":"1531422718357","controlType":"0","text":"My pleasure! May I assist with any other product questions today? ","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292960614","lineSeq":"51"},{"time":"2018-07-12 19:12:06.319+0000","timeL":"1531422726319","controlType":"0","text":"<span>Have you heard about MAC Select? It's our loyalty program. If you join, you’ll receive 15% off your first Online order! <a href=\"https://www.maccosmetics.com/account/select.tmpl\" rel=\"noopener\" target=_blank>Click here</a> to learn more. Make sure to log into your account before placing your orders so that all purchases will earn you rewards!</span>","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-819383014","agentId":"292960614","lineSeq":"52"},{"time":"2018-07-12 19:12:18.444+0000","timeL":"1531422738444","controlType":"0","text":"How does this finish compare to the amplified lipsticks?","by":"Kari","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"54"},{"time":"2018-07-12 19:12:50.467+0000","timeL":"1531422770467","controlType":"0","text":"Are you inquiring about the Icon Lipstick finish? ","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292960614","lineSeq":"55"},{"time":"2018-07-12 19:13:32.390+0000","timeL":"1531422812390","controlType":"0","text":"yes....compared to amplified","by":"Kari","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"56"},{"time":"2018-07-12 19:14:44.882+0000","timeL":"1531422884882","controlType":"0","text":"Icon is a frost finish, meaning that it will have a bit of a frosted (light shimmer) look. Amplified is more of a solid shade and more pigmented. Frost finishes will look more glossy while Amplified finishes look more creamy. ","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292960614","lineSeq":"57"},{"time":"2018-07-12 19:15:05.005+0000","timeL":"1531422905005","controlType":"0","text":"okay, thanks!","by":"Kari","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"58"},{"time":"2018-07-12 19:15:13.965+0000","timeL":"1531422913965","controlType":"0","text":"You're very welcome! ","by":"Sandra","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"292960614","lineSeq":"59"},{"time":"2018-07-12 19:15:26.168+0000","timeL":"1531422926168","controlType":"0","text":"Thanks for chatting today, Kari. I hope you have a lovely day. 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Someone will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 19:04:06.064+0000","timeL":"1531422246064","controlType":"3","text":"You are now chatting with Ulric.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 19:04:29.187+0000","timeL":"1531422269187","controlType":"0","text":"H there <span>Brittany </span>!","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"35"},{"time":"2018-07-12 19:04:35.283+0000","timeL":"1531422275283","controlType":"0","text":"How may I assist you today?","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"36"},{"time":"2018-07-12 19:04:55.049+0000","timeL":"1531422295049","controlType":"0","text":"I received my order yesterday but I am missing an item.","by":"Brittany Westendorp","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 19:05:38.997+0000","timeL":"1531422338997","controlType":"0","text":"I just want to make sure I will get the other item.","by":"Brittany Westendorp","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 19:06:07.289+0000","timeL":"1531422367289","controlType":"0","text":"<span>I am very sorry to learn that an item from your order was missing from your package. I am happy to correct this for you.</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236257014","agentId":"815354514","lineSeq":"40"},{"time":"2018-07-12 19:06:18.005+0000","timeL":"1531422378005","controlType":"0","text":"<span>May I please have your order number?</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236259014","agentId":"815354514","lineSeq":"42"},{"time":"2018-07-12 19:06:38.255+0000","timeL":"1531422398255","controlType":"0","text":"3287259615","by":"Brittany Westendorp","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"44"},{"time":"2018-07-12 19:06:52.097+0000","timeL":"1531422412097","controlType":"0","text":"Thank you!","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"45"},{"time":"2018-07-12 19:07:21.076+0000","timeL":"1531422441076","controlType":"0","text":"<span>Can you please provide the name and billing address on your order?</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236256414","agentId":"815354514","lineSeq":"46"},{"time":"2018-07-12 19:07:36.732+0000","timeL":"1531422456732","controlType":"0","text":"Brittany G Westendorp","by":"Brittany Westendorp","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"48"},{"time":"2018-07-12 19:07:57.756+0000","timeL":"1531422477756","controlType":"0","text":"1537 Impressionist Loop, Roseville CA 95747","by":"Brittany Westendorp","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"49"},{"time":"2018-07-12 19:08:12.184+0000","timeL":"1531422492184","controlType":"0","text":"Thanks again!","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"50"},{"time":"2018-07-12 19:08:55.268+0000","timeL":"1531422535268","controlType":"0","text":"What is missing from your order?","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"51"},{"time":"2018-07-12 19:09:37.041+0000","timeL":"1531422577041","controlType":"0","text":"Acne solution emergency gel","by":"Brittany Westendorp","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"52"},{"time":"2018-07-12 19:10:20.881+0000","timeL":"1531422620881","controlType":"0","text":"I'm sorry to read that!","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"53"},{"time":"2018-07-12 19:10:57.430+0000","timeL":"1531422657430","controlType":"0","text":"Can I reship the <span>Acne Solution Emergency Gel to you?</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"54"},{"time":"2018-07-12 19:11:35.834+0000","timeL":"1531422695834","controlType":"0","text":"Yes please. Can you please make sure it comes to the same address as my billing address?","by":"Brittany Westendorp","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"55"},{"time":"2018-07-12 19:11:57.537+0000","timeL":"1531422717537","controlType":"0","text":"<span>1537 Impressionist Loop</span>?","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"56"},{"time":"2018-07-12 19:12:03.154+0000","timeL":"1531422723154","controlType":"0","text":"Yes","by":"Brittany Westendorp","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"57"},{"time":"2018-07-12 19:12:14.357+0000","timeL":"1531422734357","controlType":"0","text":"<span>Please hold one moment while I get you more information on your inquiry. Thank you for your patience.</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194533214","agentId":"815354514","lineSeq":"58"},{"time":"2018-07-12 19:14:54.842+0000","timeL":"1531422894842","controlType":"0","text":"Thank you for waiting.  I'm also going to send you some samples too.","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"60"},{"time":"2018-07-12 19:15:08.206+0000","timeL":"1531422908206","controlType":"0","text":"<span>Clinique Happy Fragrance Mini 4ml</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"61"},{"time":"2018-07-12 19:15:08.739+0000","timeL":"1531422908739","controlType":"0","text":"Thank you","by":"Brittany Westendorp","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"62"},{"time":"2018-07-12 19:15:38.619+0000","timeL":"1531422938619","controlType":"0","text":"<span>All About Eyes Rich Mini 5ml</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"63"},{"time":"2018-07-12 19:16:05.836+0000","timeL":"1531422965836","controlType":"0","text":"<span>I am going to reship your order at no additional cost. We will email you once it has shipped out. Please allow 4-6 days for delivery.</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236259614","agentId":"815354514","lineSeq":"64"},{"time":"2018-07-12 19:16:28.404+0000","timeL":"1531422988404","controlType":"0","text":"Thank you very much.","by":"Brittany Westendorp","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"66"},{"time":"2018-07-12 19:16:46.117+0000","timeL":"1531423006117","controlType":"0","text":"<span>You're welcome!</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194599514","agentId":"815354514","lineSeq":"67"},{"time":"2018-07-12 19:16:58.471+0000","timeL":"1531423018471","controlType":"0","text":"<span>Are there any other questions that I can answer for you?</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"998389114","agentId":"815354514","lineSeq":"69"},{"time":"2018-07-12 19:17:12.692+0000","timeL":"1531423032692","controlType":"0","text":"No, that was all.","by":"Brittany Westendorp","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"71"},{"time":"2018-07-12 19:17:20.783+0000","timeL":"1531423040783","controlType":"0","text":"<span>Thank you for your visit! You may close the chat window by clicking on the \"Close\" button. You will be able to request that a copy of this chat be emailed to you as well as answer a few questions about your experience.</span>","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194548214","agentId":"815354514","lineSeq":"72"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"Brittany Westendorp","values":["Brittany Westendorp"],"name":"Clinique Mobile","time":"2018-07-12 19:04:04.748+0000","timeL":"1531422244748","surveyID":"214732","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"mighty__mouth@hotmail.com","values":["mighty__mouth@hotmail.com"],"name":"Clinique Mobile","time":"2018-07-12 19:04:04.748+0000","timeL":"1531422244748","surveyID":"214732","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"What is the nature of your inquiry?","value":"Order/Tech (M-F 8am-10pm, S-S 10am-8pm ET)","values":["Order/Tech (M-F 8am-10pm, S-S 10am-8pm ET)"],"name":"Clinique Mobile","time":"2018-07-12 19:04:04.748+0000","timeL":"1531422244748","surveyID":"214732","questionID":"4"},{"scope":"Session","source":"Pre-Chat","displayName":"Would you like to upload a photo for your Consultant to view?","value":"No","values":["No"],"name":"Clinique Mobile","time":"2018-07-12 19:04:04.748+0000","timeL":"1531422244748","surveyID":"214732","questionID":"7"}],"postChat":[{"scope":"Session","source":"Exit","displayName":"Would you like us to email you a transcript of this chat?","value":"yes","values":["yes"],"name":"Clinique Mobile LE","time":"2018-07-12 19:17:52.318+0000","timeL":"1531423072318","surveyID":"215002","questionID":"1"},{"scope":"Session","source":"Exit","displayName":"If yes, please provide your email:","value":"mighty__mouth@hotmail.com","values":["mighty__mouth@hotmail.com"],"name":"Clinique Mobile LE","time":"2018-07-12 19:17:52.318+0000","timeL":"1531423072318","surveyID":"215002","questionID":"2"}],"operator":[{"scope":"Session","source":"Chat Operator","displayName":"What is the nature of your inquiry?","value":"Order/Tech","values":["Order/Tech"],"name":"Clinique","time":"2018-07-12 19:17:27.345+0000","timeL":"1531423047345","surveyID":"201958","questionID":"21"},{"scope":"Session","source":"Chat Operator","displayName":"What kind of Chat was this?","value":"Text Only","values":["Text Only"],"name":"Clinique","time":"2018-07-12 19:17:27.345+0000","timeL":"1531423047345","surveyID":"201958","questionID":"22"}]},"campaign":{"campaignEngagementId":"1574429112","campaignEngagementName":"Mobile - 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Your personal Advisor will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"22"},{"time":"2018-07-12 19:03:58.039+0000","timeL":"1531422238039","controlType":"3","text":"Welcome to Aveda! You are chatting with Emily.  How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"28"},{"time":"2018-07-12 19:04:07.590+0000","timeL":"1531422247590","controlType":"0","text":"Hi Cheryl!","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"33"},{"time":"2018-07-12 19:05:28.286+0000","timeL":"1531422328286","controlType":"0","text":"Hi!  I have a corn allergy and olive allergy.  I cannot be exposed to either corn or olives or their derivities.  I would LOVE to get my hair highlighted.  Do your products for coloring hair contain either corn or olive ingredients?  Thank you!!!!","by":"Cheryl","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"35"},{"time":"2018-07-12 19:06:35.326+0000","timeL":"1531422395326","controlType":"0","text":"I'm happy to point you in the right direction. ","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"36"},{"time":"2018-07-12 19:06:38.900+0000","timeL":"1531422398900","controlType":"0","text":"<span> I would like to direct you to the ingredient experts in our Consumer Care department for further assistance with your inquiry. </span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"1566029012","lineSeq":"37"},{"time":"2018-07-12 19:06:48.083+0000","timeL":"1531422408083","controlType":"0","text":"<span>I appreciate your understanding that our Consumer Communications team can best assist you. You can reach them via email at consumercare-us@gcc.aveda.com or by phone at 1-800-328-0849 between the hours of 9:00am-6:00pm EST Monday-Friday.</span>","by":"Emily","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"400369014","agentId":"1566029012","lineSeq":"38"},{"time":"2018-07-12 19:07:26.592+0000","timeL":"1531422446592","controlType":"0","text":"Thank yoiu","by":"Cheryl","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"40"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"Cheryl","values":["Cheryl"],"name":"Aveda US","time":"2018-07-12 19:03:56.898+0000","timeL":"1531422236898","surveyID":"227845","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"santmyer4@verizon.net","values":["santmyer4@verizon.net"],"name":"Aveda US","time":"2018-07-12 19:03:56.898+0000","timeL":"1531422236898","surveyID":"227845","questionID":"2"},{"scope":"Session","source":"Pre-Chat","displayName":"Would you like to upload a photo for your Advisor to view?","value":"No","values":["No"],"name":"Aveda US","time":"2018-07-12 19:03:56.898+0000","timeL":"1531422236898","surveyID":"227845","questionID":"5"}],"operator":[{"scope":"Session","source":"Chat Operator","displayName":"What kind of chat was this?","value":"Text Only Chat","values":["Text Only Chat"],"name":"Aveda","time":"2018-07-12 21:56:37.143+0000","timeL":"1531432597143","surveyID":"205162","questionID":"8"},{"scope":"Session","source":"Chat Operator","displayName":"What is the nature of your inquiry?","value":"Other","values":["Other"],"name":"Aveda","time":"2018-07-12 21:56:37.143+0000","timeL":"1531432597143","surveyID":"205162","questionID":"15"}]},"campaign":{"campaignEngagementId":"283212914","campaignEngagementName":"Aveda HTML Button Sticky V1","campaignId":"1550384412","campaignName":"Aveda_Chat_Buttons_Desktop_US","goalId":"642180412","goalName":"Conversions based on EA for transactions","visitorBehaviorId":"575801212","visitorBehaviorName":"Any behavior","visitorProfileId":"1253288212","visitorProfileName":"Aveda - Desktop All Visitors","lobId":"315617414","lobName":"Aveda","behaviorSystemDefault":"1","profileSystemDefault":"0"},"visitorInfo":{"country":"United States","countryCode":"US","state":"Maryland","city":"Salisbury","isp":"Verizon Internet Services","org":"Verizon Internet Services","device":"DESKTOP","ipAddress":"72.84.156.228","browser":"Chrome 67.0.3396.99","operatingSystem":"MAC_OSX","browserType":"CHROME"},"sdes":{"events":[{"customerInfo":{"serverTimeStamp":"1531422199644","isAuthenticated":"0","customerInfo":{"customerStatus":"aveda.com","customerType":null,"balance":null,"currency":null,"customerId":null,"socialId":null,"imei":null,"userName":null,"accountName":null,"role":null,"companyBranch":null,"storeNumber":null,"storeZipCode":null,"lastPaymentDate":{"year":null,"month":null,"day":null},"registrationDate":{"year":null,"month":null,"day":null},"companySize":null}},"isAuthenticated":"0","serverTimeStamp":"1531422199644","sdeType":"CUSTOMER_INFO"}]},"lineScores":[{"lineSeq":"35","lineRawScore":"3","mcs":"50"},{"lineSeq":"40","lineRawScore":"1","mcs":"57"}]},{"info":{"startTime":"2018-07-12 19:03:49.576+0000","startTimeL":"1531422229576","endTime":"2018-07-12 19:07:44.162+0000","endTimeL":"1531422464162","duration":"234","visitorId":"RjMDE1ZDM3MDQxYzE0N2Ri","visitorName":"Emily","engagementId":"487191954299655242","sharkEngagementId":"48719195_taolrR5uRyOjQIcKH57S1A_1","isInteractive":"1","accountId":"48719195","agentId":"599964412","agentNickName":"Stephanie","agentLoginName":"SGomes","agentDeleted":"0","agentFullName":"Stephanie G.","skillId":"37969514","skillName":"MACPRODUCTMOBILE","isAgentSurvey":"1","isPostChatSurvey":"0","isPreChatSurvey":"1","channel":"1","startReason":"0","startReasonDesc":"Visitor request","endReason":"210","endReasonDesc":"Visitor closed chat","engagementSet":"0","engagementSequence":"0","agentGroupId":"185751614","agentGroupName":"MAC","mcs":"0","alertedMCS":"0","chatMCS":"27","chatRequestedTime":"2018-07-12 19:03:49.027+0000","chatRequestedTimeL":"1531422229027","chatStartUrl":"https://m.maccosmetics.com/stores","chatStartPage":"MAC Stores - Locations and Hours | MAC Cosmetics - Official Site","isPartial":"0","chatDataEnriched":"1","interactive":"1","ended":"1"},"transcript":{"lines":[{"time":"2018-07-12 19:03:49.028+0000","timeL":"1531422229028","controlType":"4","text":"Welcome to M·A·C Cosmetics Online. A Makeup Artist from our team will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 19:03:49.576+0000","timeL":"1531422229576","controlType":"3","text":"Hello. Thank you for your interest in M·A·C Cosmetics Online. My name is Stephanie. How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 19:04:08.820+0000","timeL":"1531422248820","controlType":"0","text":"Hello Emily!","by":"Stephanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599964412","lineSeq":"35"},{"time":"2018-07-12 19:04:14.755+0000","timeL":"1531422254755","controlType":"0","text":"How may I assist you today?","by":"Stephanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599964412","lineSeq":"36"},{"time":"2018-07-12 19:04:25.237+0000","timeL":"1531422265237","controlType":"0","text":"hi I was wondering if brush 248 can be used for eyeshadow ?","by":"Emily","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 19:05:43.162+0000","timeL":"1531422343162","controlType":"0","text":"Yes, #248 is a small Eye Shadow Brush. 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One of our Consultants will be with you in a moment. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 19:02:59.334+0000","timeL":"1531422179334","controlType":"3","text":"Welcome to Clinique! You are chatting with Bobby. How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 19:03:09.508+0000","timeL":"1531422189508","controlType":"0","text":"Hi there","by":"Arno","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 19:03:33.631+0000","timeL":"1531422213631","controlType":"0","text":"<span>Hi Arno<br>How are you ? Pick a Free Foundation + Concealer Sample Duo with any $35 purchase.*<br><br>See offer page for details*</span><span>What may I assist you with?</span>","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"37"},{"time":"2018-07-12 19:04:16.434+0000","timeL":"1531422256434","controlType":"0","text":"I woud like assistance with Serums","by":"Arno","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 19:04:35.796+0000","timeL":"1531422275796","controlType":"0","text":"Great I am happy to help.","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"39"},{"time":"2018-07-12 19:04:37.926+0000","timeL":"1531422277926","controlType":"0","text":"I'm looking to reduce the bags under my eyes","by":"Arno","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"40"},{"time":"2018-07-12 19:05:18.149+0000","timeL":"1531422318149","controlType":"0","text":"The best combination we have for that is ","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"41"},{"time":"2018-07-12 19:05:49.994+0000","timeL":"1531422349994","controlType":"0","text":"<span>All About Eyes Serum De-Puffing Eye Massage provides cooling comfort on contact to instantly refresh, brighten and sooth tired eyes and reduces the appearance of dark circles. The unique roller-ball system can be layered over eye treatment and under or over eye makeup. For maximum results, use with All About Eyes Treatment and All About Eyes Concealer.</span>","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194521714","agentId":"599932612","lineSeq":"42"},{"time":"2018-07-12 19:05:54.787+0000","timeL":"1531422354787","controlType":"0","text":"<span>To apply All About Eyes Serum De-Puffing Eye Massage, shake well, then apply morning/evening and on-the-go as needed throughout the day. Gently roll under your eye from the inner corner towards the outer corner twice with gentle pressure. Use finger to smooth in any excess until absorbed. For additional coolness to soothe puffy eyes, place in the refrigerator to enhance the cooling properties of the roller.</span>","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194670614","agentId":"599932612","lineSeq":"44"},{"time":"2018-07-12 19:06:06.766+0000","timeL":"1531422366766","controlType":"0","text":"Followed by the All About Eyes ","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"46"},{"time":"2018-07-12 19:06:13.149+0000","timeL":"1531422373149","controlType":"0","text":"<span>All About Eyes helps minimize dark circles and the appearance of fine lines while working to reduce puffiness. Protects against environmental damage and helps calm and soothe your skin.</span>","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194676214","agentId":"599932612","lineSeq":"47"},{"time":"2018-07-12 19:06:16.243+0000","timeL":"1531422376243","controlType":"0","text":"<span>For best results, apply All About Eyes both morning and evening. Using your ring finger, pat on sparingly to eye area and blend gently.</span>","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194480414","agentId":"599932612","lineSeq":"49"},{"time":"2018-07-12 19:07:07.047+0000","timeL":"1531422427047","controlType":"0","text":"<span><a href=\"https://www.clinique.com/product/1683/9423/skin-care/eye-lip-care/all-about-eyes-serum-de-puffing-eye-massage\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.clinique.com/media/export/cms/products/402x464/clq_71JL01_402x464.png\"></a></span>","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"51"},{"time":"2018-07-12 19:07:35.428+0000","timeL":"1531422455428","controlType":"0","text":"<span><a href=\"https://www.clinique.com/product/1683/4769/skin-care/eye-lip-care/all-about-eyes\" rel=\"noopener\" target=_blank><img style=\"width:100%\" src=\"https://www.clinique.com/media/export/cms/products/402x464/clq_61EP01_402x464.png\"></a></span>","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"52"},{"time":"2018-07-12 19:08:31.531+0000","timeL":"1531422511531","controlType":"0","text":"Does that seem it would fit into your routine?","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"53"},{"time":"2018-07-12 19:08:41.639+0000","timeL":"1531422521639","controlType":"0","text":"Thanks. I don't really like roll-ons","by":"Arno","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"54"},{"time":"2018-07-12 19:09:19.194+0000","timeL":"1531422559194","controlType":"0","text":"I understand. You don't have to use that with the eye cream but that will give you the best results. ","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"55"},{"time":"2018-07-12 19:09:30.680+0000","timeL":"1531422570680","controlType":"0","text":"We do have our Pep Start eye ","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"599932612","lineSeq":"56"},{"time":"2018-07-12 19:09:36.452+0000","timeL":"1531422576452","controlType":"0","text":"So i guess i'll go with the all about eyes cream","by":"Arno","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"57"},{"time":"2018-07-12 19:09:41.171+0000","timeL":"1531422581171","controlType":"0","text":"<span>Pep Start Eye Cream is an easy on-the-go eye cream that brightens, hydrates, de-puffs and smoothes the way for your makeup. It instantly brightens, calms and refreshes tired-looking eyes and delivers a cooling boost of hydration.</span>","by":"Bobby","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194734514","agentId":"599932612","lineSeq":"58"},{"time":"2018-07-12 19:09:53.739+0000","timeL":"1531422593739","controlType":"0","text":"Ok great thanks","by":"Arno","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"60"},{"time":"2018-07-12 19:09:54.113+0000","timeL":"1531422594113","controlType":"0","text":"<span>Pop up the applicator to dispense a pea-sized amount of cream to the tip. Swipe product in a circular motion around the eye area, including the lids. 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But it has to be unused and unopened correct?","by":"Anh","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"78"},{"time":"2018-07-12 19:05:36.370+0000","timeL":"1531422336370","controlType":"0","text":"No, the product can be returned/exchanged if it has been used. You would just have to return the unused portion of the product.","by":"Shanniqua","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882868614","lineSeq":"79"},{"time":"2018-07-12 19:06:13.388+0000","timeL":"1531422373388","controlType":"0","text":"Ok and that’s for a full refund?","by":"Anh","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"80"},{"time":"2018-07-12 19:06:19.704+0000","timeL":"1531422379704","controlType":"0","text":"Yes, that is correct.","by":"Shanniqua","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882868614","lineSeq":"81"},{"time":"2018-07-12 19:06:49.493+0000","timeL":"1531422409493","controlType":"0","text":"Ok ty","by":"Anh","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"82"},{"time":"2018-07-12 19:06:59.479+0000","timeL":"1531422419479","controlType":"0","text":"My pleasure! <span>Have I answered all your questions?</span>","by":"Shanniqua","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194690614","agentId":"882868614","lineSeq":"83"},{"time":"2018-07-12 19:09:09.809+0000","timeL":"1531422549809","controlType":"0","text":"<span>Due to no response, the chat will now close. 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But it has to be unused and unopened correct?","by":"Anh","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"78"},{"time":"2018-07-12 19:05:36.370+0000","timeL":"1531422336370","controlType":"0","text":"No, the product can be returned/exchanged if it has been used. 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Your personal Advisor will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"22"},{"time":"2018-07-12 18:59:10.144+0000","timeL":"1531421950144","controlType":"3","text":"Welcome to Aveda! You are chatting with Darby.  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All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"23"},{"time":"2018-07-12 18:58:39.653+0000","timeL":"1531421919653","controlType":"3","text":"You are now chatting with Kaniqua.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"29"},{"time":"2018-07-12 18:58:53.095+0000","timeL":"1531421933095","controlType":"0","text":"Hi Candance! How may I assist you?","by":"Kaniqua","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"258304514","lineSeq":"34"},{"time":"2018-07-12 19:01:24.661+0000","timeL":"1531422084661","controlType":"0","text":"HI - I had an inquiry yesterday about locating items that were no longer available on the web site.  Specifically Liquid Lip Color 7177334054325 04Caramel...someone gave me a info on who to contact but when the chat ended before I could write it down.  Can you help?","by":"CANDACE KOCH","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 19:01:56.103+0000","timeL":"1531422116103","controlType":"0","text":"I am very sorry for the inconvenience. <span>I'm happy to assist you with that.</span>","by":"Kaniqua","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236254714","agentId":"258304514","lineSeq":"37"},{"time":"2018-07-12 19:02:02.471+0000","timeL":"1531422122471","controlType":"0","text":"<span>I am sorry that one of your favorite products has been discontinued. For assistance with locating an Origins product that has been discontinued, please <a href=\"http://elcompanies.com/Pages/Gone-But-Not-Forgotten.aspx\" rel=\"noopener\" target=_blank>click here</a>. Please note that a search may only be initiated for products within Origins' basic product line. I'm sorry that we are unable to conduct searches for seasonal, limited edition, or promotional products. Gone But Not Forgotten items are available for shipment to locations within the U.S.</span>","by":"Kaniqua","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-275894914","agentId":"258304514","lineSeq":"39"},{"time":"2018-07-12 19:03:30.296+0000","timeL":"1531422210296","controlType":"0","text":"Ok thanks","by":"CANDACE KOCH","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 19:04:00.043+0000","timeL":"1531422240043","controlType":"0","text":"You're welcome. <span>Have I answered all your questions?</span>","by":"Kaniqua","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194690614","agentId":"258304514","lineSeq":"42"},{"time":"2018-07-12 19:04:19.372+0000","timeL":"1531422259372","controlType":"0","text":"YES","by":"CANDACE KOCH","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"44"},{"time":"2018-07-12 19:04:24.206+0000","timeL":"1531422264206","controlType":"0","text":"THANKS","by":"CANDACE KOCH","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"45"},{"time":"2018-07-12 19:04:45.126+0000","timeL":"1531422285126","controlType":"0","text":"You're welcome. Have a great day! .","by":"Kaniqua","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"258304514","lineSeq":"46"},{"time":"2018-07-12 19:04:50.859+0000","timeL":"1531422290859","controlType":"0","text":"<span>Thank you for your visit today. As we continually strive to improve the service we offer, we'd love to learn more about your experience. Would you please take a few minutes to tell us how we did? Simply <a href=\"https://feedback.cfigroup.com/ebayent/Default.aspx?STORECODE=ORG&amp;ORDERSTATUS=NA&amp;FINALCALLREASON=NA&amp;CALLSTATUS=NA&amp;CUSTOMERNAME=NA&amp;SOURCE=CHAT\" rel=\"noopener\" target=_blank>click here</a> to take our Satisfaction Survey. Thank you in advance for your participation. You may also close this chat window, upon clicking the link.</span>","by":"Kaniqua","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-722357814","agentId":"258304514","lineSeq":"47"},{"time":"2018-07-12 19:08:54.392+0000","timeL":"1531422534392","controlType":"5","text":"Thank you for chatting with us.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"56"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"What is your name?","value":"CANDACE KOCH","values":["CANDACE KOCH"],"name":"Origins US Pre-chat Desktop","time":"2018-07-12 18:58:39.240+0000","timeL":"1531421919240","surveyID":"219338","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"CANDACE.KOCH@HUNTREALESTATE.COM","values":["CANDACE.KOCH@HUNTREALESTATE.COM"],"name":"Origins US Pre-chat Desktop","time":"2018-07-12 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All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 18:58:05.053+0000","timeL":"1531421885053","controlType":"3","text":"Hello. Thank you for your interest in M·A·C Cosmetics Online. My name is Margaret. How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 18:58:14.056+0000","timeL":"1531421894056","controlType":"0","text":"Hello","by":"nina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 18:58:15.067+0000","timeL":"1531421895067","controlType":"0","text":"Hello Nina","by":"Margaret","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882947214","lineSeq":"37"},{"time":"2018-07-12 18:58:24.350+0000","timeL":"1531421904350","controlType":"0","text":"I would like to track my order","by":"nina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 18:58:25.587+0000","timeL":"1531421905587","controlType":"0","text":"How may I assist you?","by":"Margaret","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882947214","lineSeq":"39"},{"time":"2018-07-12 18:58:53.431+0000","timeL":"1531421933431","controlType":"0","text":"Could you please share with me your order number?","by":"Margaret","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882947214","lineSeq":"40"},{"time":"2018-07-12 18:58:59.744+0000","timeL":"1531421939744","controlType":"0","text":"It was reshipped on Monday and I have not gotten an estimated delivery date from ups","by":"nina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 18:59:11.325+0000","timeL":"1531421951325","controlType":"0","text":"‭3258549019‬","by":"nina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"42"},{"time":"2018-07-12 18:59:37.578+0000","timeL":"1531421977578","controlType":"0","text":"<span>I'm happy to assist you with that.</span>","by":"Margaret","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236254714","agentId":"882947214","lineSeq":"43"},{"time":"2018-07-12 19:00:43.571+0000","timeL":"1531422043571","controlType":"0","text":"Is this a Canadian order number?","by":"Margaret","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882947214","lineSeq":"45"},{"time":"2018-07-12 19:00:59.406+0000","timeL":"1531422059406","controlType":"0","text":"no America","by":"nina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"46"},{"time":"2018-07-12 19:03:31.228+0000","timeL":"1531422211228","controlType":"0","text":"I am having some difficulty retrieving the order.  Could please share your full name and billing address?","by":"Margaret","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882947214","lineSeq":"47"},{"time":"2018-07-12 19:03:42.259+0000","timeL":"1531422222259","controlType":"0","text":"Jeffery Nwokolo","by":"nina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"48"},{"time":"2018-07-12 19:03:58.199+0000","timeL":"1531422238199","controlType":"0","text":"3820 Vitruvian way apt 545 Addison Texas","by":"nina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"49"},{"time":"2018-07-12 19:04:54.284+0000","timeL":"1531422294284","controlType":"0","text":"Thank you for providing that information.","by":"Margaret","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882947214","lineSeq":"50"},{"time":"2018-07-12 19:06:27.890+0000","timeL":"1531422387890","controlType":"0","text":"I see that a tracking number has been assigned to that reshipment; but there is no delivery date yet available.  The tracking number is: <span>1ZE2Y222YN01757084</span>.","by":"Margaret","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882947214","lineSeq":"51"},{"time":"2018-07-12 19:06:40.865+0000","timeL":"1531422400865","controlType":"0","text":"Yes","by":"nina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"52"},{"time":"2018-07-12 19:07:05.074+0000","timeL":"1531422425074","controlType":"0","text":"I was told that it takes 24-48 hours to generate a delivery date","by":"nina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"53"},{"time":"2018-07-12 19:07:25.426+0000","timeL":"1531422445426","controlType":"0","text":"It’s been four days now and I have no idea where my order is","by":"nina","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"54"},{"time":"2018-07-12 19:09:40.606+0000","timeL":"1531422580606","controlType":"0","text":"I will check and see why the delivery date is not yet indicated.  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