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Thank you for your patience.","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194533214","agentId":"815354514","lineSeq":"55"},{"time":"2018-07-12 21:46:39.350+0000","timeL":"1531431999350","controlType":"0","text":"and im going to purchase today","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"57"},{"time":"2018-07-12 21:46:43.403+0000","timeL":"1531432003403","controlType":"0","text":"Thank you for waiting with me!","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"58"},{"time":"2018-07-12 21:47:21.067+0000","timeL":"1531432041067","controlType":"0","text":"Your anniversary was 6/23/2018 3:00:09 AM. On this date your points are reset.","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"59"},{"time":"2018-07-12 21:48:14.275+0000","timeL":"1531432094275","controlType":"0","text":"why I cant purchase,, I cant add the item to my bag","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"60"},{"time":"2018-07-12 21:48:48.163+0000","timeL":"1531432128163","controlType":"0","text":"I'm sorry, what are you trying to add to cart?","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"61"},{"time":"2018-07-12 21:49:02.790+0000","timeL":"1531432142790","controlType":"0","text":"I check my rewards still 0","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"62"},{"time":"2018-07-12 21:49:17.096+0000","timeL":"1531432157096","controlType":"0","text":"im adding 3 iotems","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"63"},{"time":"2018-07-12 21:49:18.279+0000","timeL":"1531432158279","controlType":"0","text":"Yes!","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"64"},{"time":"2018-07-12 21:49:20.140+0000","timeL":"1531432160140","controlType":"0","text":"3 items","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"65"},{"time":"2018-07-12 21:49:28.586+0000","timeL":"1531432168586","controlType":"0","text":"why its zero","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"66"},{"time":"2018-07-12 21:49:33.088+0000","timeL":"1531432173088","controlType":"0","text":"I never redeem it","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"67"},{"time":"2018-07-12 21:49:34.601+0000","timeL":"1531432174601","controlType":"0","text":"Your points has been reset.","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"68"},{"time":"2018-07-12 21:49:40.654+0000","timeL":"1531432180654","controlType":"0","text":"why?","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"69"},{"time":"2018-07-12 21:49:52.360+0000","timeL":"1531432192360","controlType":"0","text":"I never used it","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"70"},{"time":"2018-07-12 21:50:09.871+0000","timeL":"1531432209871","controlType":"0","text":"it because I change passwords?","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"71"},{"time":"2018-07-12 21:50:50.273+0000","timeL":"1531432250273","controlType":"0","text":"Im in Tier2 and I never redeem my rewards","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"72"},{"time":"2018-07-12 21:51:11.766+0000","timeL":"1531432271766","controlType":"0","text":"Please hold one moment while I get you more information on your inquiry. Thank you for your patience.","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"194533214","agentId":"815354514","lineSeq":"73"},{"time":"2018-07-12 21:54:28.836+0000","timeL":"1531432468836","controlType":"0","text":"and I cant add the item:( only says chat now.. no add bag icon","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"75"},{"time":"2018-07-12 21:54:53.911+0000","timeL":"1531432493911","controlType":"0","text":"I am very sorry that you are experiencing technical difficulties on our site. I am happy to look into this further for you.","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236241514","agentId":"815354514","lineSeq":"76"},{"time":"2018-07-12 21:55:32.832+0000","timeL":"1531432532832","controlType":"0","text":"okay maybe I will purchase tomorrow.. please don't reset my rewards, I never use it...","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"78"},{"time":"2018-07-12 21:55:54.505+0000","timeL":"1531432554505","controlType":"0","text":"you can see it on my purchases..","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"79"},{"time":"2018-07-12 21:56:07.993+0000","timeL":"1531432567993","controlType":"0","text":"One moment, please, while I check that for 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All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly.
You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 21:38:24.102+0000","timeL":"1531431504102","controlType":"3","text":"You are now chatting with Melanie.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 21:38:41.160+0000","timeL":"1531431521160","controlType":"0","text":"I want to buy the brownie pink lipstick. cannot find it on your site.","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 21:38:41.548+0000","timeL":"1531431521548","controlType":"0","text":"Hello Susan! How may I help you?","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"37"},{"time":"2018-07-12 21:39:04.428+0000","timeL":"1531431544428","controlType":"0","text":"yes. Is the brownie pink lipstick still available?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 21:39:51.540+0000","timeL":"1531431591540","controlType":"0","text":"I will be happy to check this for you! One moment please.","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"39"},{"time":"2018-07-12 21:41:21.588+0000","timeL":"1531431681588","controlType":"0","text":"Unfortunately it seems the Brownie Pink Lip Color has been discontinued.","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"40"},{"time":"2018-07-12 21:42:47.990+0000","timeL":"1531431767990","controlType":"0","text":"Oh no...that is the second color that I like that has been discontinued. Can you recommend a color close to that one?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 21:43:08.414+0000","timeL":"1531431788414","controlType":"0","text":"I am happy to transfer you to an Artist who can provide you with detailed product information. May I transfer you now?","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"274322514","agentId":"815334614","lineSeq":"42"},{"time":"2018-07-12 21:43:17.705+0000","timeL":"1531431797705","controlType":"0","text":"yes","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"44"},{"time":"2018-07-12 21:43:44.368+0000","timeL":"1531431824368","controlType":"15","text":"Please wait while your chat is transferred to the appropriate group.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"46"},{"time":"2018-07-12 21:43:46.182+0000","timeL":"1531431826182","controlType":"3","text":"You are now chatting with Alana.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"55"},{"time":"2018-07-12 21:43:54.740+0000","timeL":"1531431834740","controlType":"0","text":"Hi Susan!","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"59"},{"time":"2018-07-12 21:44:18.854+0000","timeL":"1531431858854","controlType":"0","text":"I see you are interested in finding a replacement for the Brownie Pink Lip Color!","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"60"},{"time":"2018-07-12 21:44:23.530+0000","timeL":"1531431863530","controlType":"0","text":"Hi. I learned that the brownie pink lipcolor is discontinued. Can you recommend one close to it?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"61"},{"time":"2018-07-12 21:45:03.898+0000","timeL":"1531431903898","controlType":"0","text":"Brownie is quite similar! To add a little more pink hue, top it with a bit of the Pink Beige Lip Gloss.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"62"},{"time":"2018-07-12 21:45:33.888+0000","timeL":"1531431933888","controlType":"0","text":"Also check out the Bare shade in the Crushed Lip Color. This is also similar to Brownie Pink, while being a bit more sheer and moisturizing.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"63"},{"time":"2018-07-12 21:46:02.470+0000","timeL":"1531431962470","controlType":"0","text":"Is there one that has a bit more pink so i can use one product?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"64"},{"time":"2018-07-12 21:46:53.321+0000","timeL":"1531432013321","controlType":"0","text":"Bare would be the slightly more pink option, however the texture is a little different being in a different formula.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"65"},{"time":"2018-07-12 21:47:09.348+0000","timeL":"1531432029348","controlType":"0","text":"","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"66"},{"time":"2018-07-12 21:47:12.427+0000","timeL":"1531432032427","controlType":"0","text":"How does this look to you?","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"67"},{"time":"2018-07-12 21:47:39.426+0000","timeL":"1531432059426","controlType":"0","text":"good. so is it more of a lip gloss or lip color? I like the moisture in the lip color.","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"68"},{"time":"2018-07-12 21:48:30.807+0000","timeL":"1531432110807","controlType":"0","text":"It is a lip color, although it is not quite as dense in pigment. This one feels a little more creamy, although gives a similar semi-matte look.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"69"},{"time":"2018-07-12 21:49:13.656+0000","timeL":"1531432153656","controlType":"0","text":"okay. sounds good. I'll try the Bare. Thank you!","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"70"},{"time":"2018-07-12 21:50:11.385+0000","timeL":"1531432211385","controlType":"0","text":"It's my pleasure! Please come back and let us know what you think of this new formula.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"71"},{"time":"2018-07-12 21:50:28.010+0000","timeL":"1531432228010","controlType":"0","text":"While you shop, Receive a Long Wear Set (Mini Long Wear Cream Shadow Stick in Taupe, Mini Smokey Eye Mascara and Mini Instant Long Wear Makeup Remover) with your $60 order. Enter code Summerlong to redeem. Valid 7.9-7.15. Enjoy!","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"72"},{"time":"2018-07-12 21:51:39.539+0000","timeL":"1531432299539","controlType":"0","text":"thank you~","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"73"},{"time":"2018-07-12 21:51:51.290+0000","timeL":"1531432311290","controlType":"0","text":"Is there anything else I might assist you with at this time?","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"74"},{"time":"2018-07-12 21:56:26.335+0000","timeL":"1531432586335","controlType":"0","text":"Receive a Long Wear Set (Mini Long Wear Cream Shadow Stick in Taupe, Mini Smokey Eye Mascara and Mini Instant Long Wear Makeup Remover) with your $60 order. Enter code Summerlong to redeem. Valid 7.9-7.15. Enjoy!","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"75"},{"time":"2018-07-12 21:56:33.674+0000","timeL":"1531432593674","controlType":"0","text":"Thank you for chatting with me today. You will be able to request a transcript be emailed to you as well as answer a few questions about your experience when you close the chat window. You may close the chat window by clicking the \"X\" button now.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194624014","agentId":"265846514","lineSeq":"76"},{"time":"2018-07-12 21:56:38.756+0000","timeL":"1531432598756","controlType":"5","text":"Thank you for chatting with us.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"85"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"First Name","value":"susan","values":["susan"],"name":"Bobbi Brown US -Desktop","time":"2018-07-12 21:38:22.486+0000","timeL":"1531431502486","surveyID":"218645","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email Address","value":"suelhack@yahoo.com","values":["suelhack@yahoo.com"],"name":"Bobbi Brown US -Desktop","time":"2018-07-12 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All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly.
You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"24"},{"time":"2018-07-12 21:38:24.102+0000","timeL":"1531431504102","controlType":"3","text":"You are now chatting with Melanie.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 21:38:41.160+0000","timeL":"1531431521160","controlType":"0","text":"I want to buy the brownie pink lipstick. cannot find it on your site.","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 21:38:41.548+0000","timeL":"1531431521548","controlType":"0","text":"Hello Susan! How may I help you?","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"37"},{"time":"2018-07-12 21:39:04.428+0000","timeL":"1531431544428","controlType":"0","text":"yes. Is the brownie pink lipstick still available?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"38"},{"time":"2018-07-12 21:39:51.540+0000","timeL":"1531431591540","controlType":"0","text":"I will be happy to check this for you! One moment please.","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"39"},{"time":"2018-07-12 21:41:21.588+0000","timeL":"1531431681588","controlType":"0","text":"Unfortunately it seems the Brownie Pink Lip Color has been discontinued.","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"40"},{"time":"2018-07-12 21:42:47.990+0000","timeL":"1531431767990","controlType":"0","text":"Oh no...that is the second color that I like that has been discontinued. Can you recommend a color close to that one?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 21:43:08.414+0000","timeL":"1531431788414","controlType":"0","text":"I am happy to transfer you to an Artist who can provide you with detailed product information. May I transfer you now?","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"274322514","agentId":"815334614","lineSeq":"42"},{"time":"2018-07-12 21:43:17.705+0000","timeL":"1531431797705","controlType":"0","text":"yes","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"44"},{"time":"2018-07-12 21:43:44.368+0000","timeL":"1531431824368","controlType":"15","text":"Please wait while your chat is transferred to the appropriate group.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"46"},{"time":"2018-07-12 21:43:46.182+0000","timeL":"1531431826182","controlType":"3","text":"You are now chatting with Alana.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"55"},{"time":"2018-07-12 21:43:54.740+0000","timeL":"1531431834740","controlType":"0","text":"Hi Susan!","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"59"},{"time":"2018-07-12 21:44:18.854+0000","timeL":"1531431858854","controlType":"0","text":"I see you are interested in finding a replacement for the Brownie Pink Lip Color!","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"60"},{"time":"2018-07-12 21:44:23.530+0000","timeL":"1531431863530","controlType":"0","text":"Hi. I learned that the brownie pink lipcolor is discontinued. Can you recommend one close to it?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"61"},{"time":"2018-07-12 21:45:03.898+0000","timeL":"1531431903898","controlType":"0","text":"Brownie is quite similar! To add a little more pink hue, top it with a bit of the Pink Beige Lip Gloss.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"62"},{"time":"2018-07-12 21:45:33.888+0000","timeL":"1531431933888","controlType":"0","text":"Also check out the Bare shade in the Crushed Lip Color. This is also similar to Brownie Pink, while being a bit more sheer and moisturizing.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"63"},{"time":"2018-07-12 21:46:02.470+0000","timeL":"1531431962470","controlType":"0","text":"Is there one that has a bit more pink so i can use one product?","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"64"},{"time":"2018-07-12 21:46:53.321+0000","timeL":"1531432013321","controlType":"0","text":"Bare would be the slightly more pink option, however the texture is a little different being in a different formula.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"65"},{"time":"2018-07-12 21:47:09.348+0000","timeL":"1531432029348","controlType":"0","text":"","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"66"},{"time":"2018-07-12 21:47:12.427+0000","timeL":"1531432032427","controlType":"0","text":"How does this look to you?","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"67"},{"time":"2018-07-12 21:47:39.426+0000","timeL":"1531432059426","controlType":"0","text":"good. so is it more of a lip gloss or lip color? I like the moisture in the lip color.","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"68"},{"time":"2018-07-12 21:48:30.807+0000","timeL":"1531432110807","controlType":"0","text":"It is a lip color, although it is not quite as dense in pigment. This one feels a little more creamy, although gives a similar semi-matte look.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"69"},{"time":"2018-07-12 21:49:13.656+0000","timeL":"1531432153656","controlType":"0","text":"okay. sounds good. I'll try the Bare. Thank you!","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"70"},{"time":"2018-07-12 21:50:11.385+0000","timeL":"1531432211385","controlType":"0","text":"It's my pleasure! Please come back and let us know what you think of this new formula.","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"71"},{"time":"2018-07-12 21:50:28.010+0000","timeL":"1531432228010","controlType":"0","text":"While you shop, Receive a Long Wear Set (Mini Long Wear Cream Shadow Stick in Taupe, Mini Smokey Eye Mascara and Mini Instant Long Wear Makeup Remover) with your $60 order. Enter code Summerlong to redeem. Valid 7.9-7.15. Enjoy!","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"72"},{"time":"2018-07-12 21:51:39.539+0000","timeL":"1531432299539","controlType":"0","text":"thank you~","by":"susan","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"73"},{"time":"2018-07-12 21:51:51.290+0000","timeL":"1531432311290","controlType":"0","text":"Is there anything else I might assist you with at this time?","by":"Alana","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"265846514","lineSeq":"74"},{"time":"2018-07-12 21:56:26.335+0000","timeL":"1531432586335","controlType":"0","text":"Receive a Long Wear Set (Mini Long Wear Cream Shadow Stick in Taupe, Mini Smokey Eye Mascara and Mini Instant Long Wear Makeup Remover) with your $60 order. Enter code Summerlong to redeem. Valid 7.9-7.15. 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The return label will be sent to you via email and should be received within 2 business days. Please note, the subject line of the email you receive will be \"UPS Label Delivery.\" The email will be sent to you from Customer Care at the following email address - pkginfo@ups.com. Please add this email address to your address book to avoid SPAM filters and guarantee delivery. To use, simply print out this label and affix it to your package before taking the package to any UPS drop-off location. You may also take the package with label affixed to your local USPS Post Office or you may give the package to your USPS delivery person for return. I have noted that your order was shipped to a forwarding company address. If the package is still in the forwarding company's possession, we recommend first confirming with your forwarding company that they will be able to facilitate this return for you. 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How may I help you today?","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"35"},{"time":"2018-07-12 21:38:11.598+0000","timeL":"1531431491598","controlType":"0","text":"I just placed an rder for a gift card, I wasn't able to change the name.","by":"Mary","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"37"},{"time":"2018-07-12 21:39:09.108+0000","timeL":"1531431549108","controlType":"0","text":"Has the order already been placed?","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"38"},{"time":"2018-07-12 21:39:44.565+0000","timeL":"1531431584565","controlType":"0","text":"order conf. # 3253874940.","by":"Mary","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 21:41:25.502+0000","timeL":"1531431685502","controlType":"0","text":"Thank you!","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"40"},{"time":"2018-07-12 21:41:26.680+0000","timeL":"1531431686680","controlType":"0","text":"Please change the name to Daniel Bell.","by":"Mary","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"41"},{"time":"2018-07-12 21:41:43.386+0000","timeL":"1531431703386","controlType":"0","text":"Can you please provide the name and billing address on your order?","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236256414","agentId":"815334614","lineSeq":"42"},{"time":"2018-07-12 21:42:32.315+0000","timeL":"1531431752315","controlType":"0","text":"Name Mary Bell s/b Daniel Bell 9653 Chaumont lane Charlotte nc 28277Can you do","by":"Mary","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"44"},{"time":"2018-07-12 21:43:49.249+0000","timeL":"1531431829249","controlType":"0","text":"Thank you!","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"45"},{"time":"2018-07-12 21:44:23.602+0000","timeL":"1531431863602","controlType":"0","text":"I will put in a request to have the Shipping name updated for you, I would like to let you know it does take up to 24 hours after the order has been shipped out to see this change.","by":"Melanie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815334614","lineSeq":"46"},{"time":"2018-07-12 21:45:07.218+0000","timeL":"1531431907218","controlType":"0","text":"Thank You!","by":"Mary","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"47"},{"time":"2018-07-12 21:45:27.805+0000","timeL":"1531431927805","controlType":"0","text":"My pleasure! 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An agent will be with you shortly.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"23"},{"time":"2018-07-12 21:36:25.820+0000","timeL":"1531431385820","controlType":"3","text":"Welcome to Estee Lauder! You are chatting with Amanda. How may I assist you?","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"29"},{"time":"2018-07-12 21:39:21.181+0000","timeL":"1531431561181","controlType":"0","text":"Hi, Donna! How may I assist you?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882953014","lineSeq":"34"},{"time":"2018-07-12 21:40:17.529+0000","timeL":"1531431617529","controlType":"0","text":"I placed 2 orders On June 29,2018 ,totaling $118.13.One my American Express statement ,the charge is done in 2 parts,$77.70 and $40.43.Does this still qualify for the gift you have for an $85 purchase?","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 21:40:59.761+0000","timeL":"1531431659761","controlType":"0","text":"I am very sorry to hear that. I am happy to assist you further.","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236255114","agentId":"882953014","lineSeq":"37"},{"time":"2018-07-12 21:43:09.639+0000","timeL":"1531431789639","controlType":"0","text":"Everytime I see the ad for the gift,I wonder about it.","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"39"},{"time":"2018-07-12 21:43:15.436+0000","timeL":"1531431795436","controlType":"0","text":"May I please have your order number?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236259014","agentId":"882953014","lineSeq":"40"},{"time":"2018-07-12 21:43:57.826+0000","timeL":"1531431837826","controlType":"0","text":"I have to look it up.Just a sec","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"42"},{"time":"2018-07-12 21:44:46.605+0000","timeL":"1531431886605","controlType":"0","text":"You can only qualify for the gift if one of your orders is over $85.","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882953014","lineSeq":"43"},{"time":"2018-07-12 21:47:30.729+0000","timeL":"1531432050729","controlType":"0","text":"Oh,I see.At the store when i used to your product,you got the gift if you bought the required total amount.I am just starting to get back to get back to using Estee Lauder after a few years.This will certainly influence my further purchases.","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"58"},{"time":"2018-07-12 21:47:59.962+0000","timeL":"1531432079962","controlType":"0","text":"I am glad I was able to clear that up for you, have I answered all your questions?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194690614","agentId":"882953014","lineSeq":"59"},{"time":"2018-07-12 21:49:36.361+0000","timeL":"1531432176361","controlType":"0","text":"It was one order ,they were bought at the same time,but for some reason were charged in 2 transactions.,but on the same date.","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"61"},{"time":"2018-07-12 21:51:17.936+0000","timeL":"1531432277936","controlType":"0","text":"I understand, Donna. As a one time appeasement, I will honor this promotion for you. After this, we will not honor any other promotions on your order. May I please have your order number?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236259014","agentId":"882953014","lineSeq":"62"},{"time":"2018-07-12 21:51:54.630+0000","timeL":"1531432314630","controlType":"0","text":"Can you please verify the email address provided for your order?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236257114","agentId":"882953014","lineSeq":"64"},{"time":"2018-07-12 21:53:03.785+0000","timeL":"1531432383785","controlType":"0","text":"Are you still there?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882953014","lineSeq":"66"},{"time":"2018-07-12 21:53:29.643+0000","timeL":"1531432409643","controlType":"0","text":"mknav@shaw.ca","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"67"},{"time":"2018-07-12 21:54:04.594+0000","timeL":"1531432444594","controlType":"0","text":"Thank you for your information. It will just take me a moment to pull up your order.","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236260014","agentId":"882953014","lineSeq":"68"},{"time":"2018-07-12 21:54:41.436+0000","timeL":"1531432481436","controlType":"0","text":"Which promotion are you referring to?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882953014","lineSeq":"70"},{"time":"2018-07-12 21:56:39.542+0000","timeL":"1531432599542","controlType":"0","text":"The online exclusive for the products with the bag,it looks like 7 products.","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"71"},{"time":"2018-07-12 21:57:28.383+0000","timeL":"1531432648383","controlType":"0","text":"I am getting an ad on my Facebook page every day for it.","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"72"},{"time":"2018-07-12 21:57:29.932+0000","timeL":"1531432649932","controlType":"0","text":"I understand, one moment please.","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882953014","lineSeq":"73"},{"time":"2018-07-12 21:58:44.231+0000","timeL":"1531432724231","controlType":"0","text":"Can you please provide the name and billing address on your order?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"236256414","agentId":"882953014","lineSeq":"74"},{"time":"2018-07-12 21:59:36.536+0000","timeL":"1531432776536","controlType":"0","text":"Donna Ott Box 955 Coalhurst AB T0L 0Vo","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"76"},{"time":"2018-07-12 22:00:05.188+0000","timeL":"1531432805188","controlType":"0","text":"Is that the same as your shipping address?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882953014","lineSeq":"77"},{"time":"2018-07-12 22:00:15.083+0000","timeL":"1531432815083","controlType":"0","text":"Yes","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"78"},{"time":"2018-07-12 22:01:21.967+0000","timeL":"1531432881967","controlType":"0","text":"Are you wanting to choose the Firm, Smooth, Nourish Skincare bag or the Be Radiant Skincare & Makeup bag?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"882953014","lineSeq":"79"},{"time":"2018-07-12 22:02:09.549+0000","timeL":"1531432929549","controlType":"0","text":"The Firm,Smooth,Nourish","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"80"},{"time":"2018-07-12 22:03:43.634+0000","timeL":"1531433023634","controlType":"0","text":"Thank you, Donna!
I am going to reship your order at no additional cost. We will email you once it has shipped out. Please allow 5-7 days for delivery.","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-236259614","agentId":"882953014","lineSeq":"81"},{"time":"2018-07-12 22:04:44.755+0000","timeL":"1531433084755","controlType":"0","text":"thank you very much.","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"83"},{"time":"2018-07-12 22:04:51.222+0000","timeL":"1531433091222","controlType":"0","text":"You're welcome! Have I answered all your questions?","by":"Amanda","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"-194690614","agentId":"882953014","lineSeq":"84"},{"time":"2018-07-12 22:05:14.955+0000","timeL":"1531433114955","controlType":"0","text":"yes,thanks.","by":"Donna Ott","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"86"},{"time":"2018-07-12 22:05:23.162+0000","timeL":"1531433123162","controlType":"0","text":"Thank you for your visit! You may close the chat window by clicking on the \"Close\" button. 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As it has already been changed I am not able to change it again.","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"887271014","lineSeq":"52"},{"time":"2018-07-12 21:46:43.965+0000","timeL":"1531432003965","controlType":"0","text":"Oh, that's too sad","by":"Victory","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"53"},{"time":"2018-07-12 21:47:10.952+0000","timeL":"1531432030952","controlType":"0","text":"The agent who helped me earlier did not get it right","by":"Victory","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"54"},{"time":"2018-07-12 21:48:39.476+0000","timeL":"1531432119476","controlType":"0","text":"I am very sorry about this.","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"887271014","lineSeq":"55"},{"time":"2018-07-12 21:50:57.035+0000","timeL":"1531432257035","controlType":"0","text":"Yeah. It's too bad. I emphasized but she stopped replying","by":"Victory","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"56"},{"time":"2018-07-12 21:52:02.530+0000","timeL":"1531432322530","controlType":"0","text":"Thank you for your help","by":"Victory","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"57"},{"time":"2018-07-12 21:52:29.799+0000","timeL":"1531432349799","controlType":"0","text":"My pleasure Victory.","by":"Katie","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"887271014","lineSeq":"58"}]},"surveys":{"preChat":[{"scope":"Session","source":"Pre-Chat","displayName":"First Name:","value":"Victory","values":["Victory"],"name":"Estee Lauder US - Mobile","time":"2018-07-12 21:35:30.411+0000","timeL":"1531431330411","surveyID":"226603","questionID":"1"},{"scope":"Session","source":"Pre-Chat","displayName":"Email 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Hi Judith
How are you? Welcome to Prescriptives.
Today enjoy a free False Eyelashes Plush Mascara with your $50 order.*
See offer page for details*