Is the Dynamics CRM Snap pack not really used? I can’t seem to find much guidance on how to use it?
We’ve run into an issue where we can’t resolve cases. In the SDK or using the API, we need to execute a close incident request (which involves creating a new instance of the incident resolution and passing it as a parameter to the method). Obviously I know we need to do it slightly differently using Snap, but there doesn’t seem to be any Snaplogic documentation around it. The error I’m getting is
OrganizationServiceFault ErrorCode: -2147220970, Message: This message can not be used to set the state of incident to Closed. In order to set state of incident to Closed, use the CloseIncidentRequest message instead.
Is anyone able to offer some guidance? It seems like this crucial part of integrating with CRM is missing.