Cannot open settings of custom snaps

[Emma]

Hi all,

I have a problem with the custom snaps after uploading a snap pack in manager. After building the snap package with Maven, I cannot see the settings tab of any custom snap. The snap is forever loading and not showing the settings tab. I tried using Maven versions 3.8.6 and 3.6.3 and Java versions 11.0.17 and 11.0.12. Please see the picture below. Any help is highly appreciated.

[ptaylor]

We’ve come to learn that there’s a UI bug that’s affecting some private/custom snap packs in this way. Stay tuned.

[kunghei]

Hello Patrick,

I am having the same issue. The demo snap pack built successfully and I uploaded the zip file to Snap packs section of the assets, and the snap pack was showing up in the snaps menu, however, when I drag the snap to the canvas and double click to open it (like I do for the regular snaps), it is loading forever and nothing is showing up on the UI for the snap, just as in Emma’s picture.

Could you please provide guidance on what to do?

Thanks,

Yu

[ptaylor]

For the record, I created a new bug ticket, PSWAT-707, about this issue. Apparently, it’s not a UI bug after all.

[lorenbain]

Any update? I’m getting the same issue.

[jiananchen2]

Hi @ptaylor 

is there any update on this issue?

I got the same problem...

Thanks.

Kr,

Jianan