{"info":{"startTime":"2018-07-12 21:39:02.135+0000","startTimeL":"1531431542135","endTime":"2018-07-12 21:59:13.832+0000","endTimeL":"1531432753832","duration":"1211","visitorId":"YwYjM2YzFkOTBhY2Y1ODM5","visitorName":"yaz","sharkEngagementId":"48719195_tx3s5x-oRZOqyFQ0Tg0oIA_104","isInteractive":"1","agentNickName":"Ulric","agentDeleted":"0","agentFullName":"Ulric Cave","skillId":"945594312","skillName":"CLORDERTECH","isAgentSurvey":"1","isPostChatSurvey":"1","isPreChatSurvey":"1","channel":"1","startReason":"0","startReasonDesc":"Visitor request","endReason":"210","endReasonDesc":"Visitor closed chat","engagementSet":"0","engagementSequence":"0","agentGroupId":"245283514","agentGroupName":"Radial - Order/Tech","mcs":"0","alertedMCS":"0","chatMCS":"0","chatRequestedTime":"2018-07-12 21:38:41.917+0000","chatRequestedTimeL":"1531431521917","chatStartPage":"Clinique","isPartial":"0","chatDataEnriched":"1","interactive":"1","ended":"1"},

"transcript":{"lines":[{"time":"2018-07-12 21:38:41.917+0000","timeL":"1531431521917","controlType":"4","text":"Welcome to Clinique Online. All Representatives are currently assisting other customers. Thank you for your patience. Someone will be with you shortly. <br /><br />You may request a transcript at any time during this chat by clicking the + sign in the text box.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"23"},{"time":"2018-07-12 21:39:02.134+0000","timeL":"1531431542134","controlType":"3","text":"You are now chatting with Ulric.","by":"info","source":"system","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"30"},{"time":"2018-07-12 21:39:05.948+0000","timeL":"1531431545948","controlType":"0","text":"hi","by":"yaz","source":"visitor","subType":"REGULAR","textType":"plain","cannedAnswerType":"0","agentId":"0","lineSeq":"36"},{"time":"2018-07-12 21:39:29.459+0000","timeL":"1531431569459","controlType":"0","text":"Hi Yaz!","by":"Ulric","source":"agent","subType":"REGULAR","textType":"html","cannedAnswerType":"0","agentId":"815354514","lineSeq":"37"}]}