Forum Discussion

nganapathiraju's avatar
nganapathiraju
Former Employee
9 years ago

Private replies to Employees

I think it would be great if we can have private replies in customer discussions. But it is too risky that way. What are your thoughts?
Internal Q&A
dmiller's avatar
dmiller
Former Employee
9 years ago

In thread may be risky, but you can PM them within the Community.
Click on the user name and click Message in the window that pops up.

  • nganapathiraju's avatar
    nganapathiraju
    Former Employee
    9 years ago

    Thanks Diane. But it should prompt an internal discussion too which is
    visible internally only on the customer issue.

    May be we can open a topic internally and use the reference to the
    customers issue.

    Thanks & Regards,
    Naveen