Forum Discussion

Sombit's avatar
Sombit
New Contributor
7 years ago

User Password reset

Hi All,

We are not able to reset the password for the users. What could be the issue?

Thank You,
Sombit

1 Reply

  • junalkat's avatar
    junalkat
    Former Employee

    Hi Sombit,

    Do you mean your SnapLogic user credentials?

    If this is the case, presuming the user has a password to reset you should receive an email in your inbox with a link allowing you to create a new password.

    If for some reason this isn’t successful, I suggest you first check your internal mail filter (be that Mimecast or something else), and failing that open a ticket with support (support@snaplogic.com) who will gladly assist you in regaining access.

    I hope that helps!