tlui
7 years agoFormer Employee
ServiceNow to Slack, Incident Details
Created by @tlui
This pipeline is configured as a triggered pipeline with which a single ServiceNow number may be passed in. The details of that ServiceNow incident are then posted to Slack.
Configuration
Prerequisite : Setup Slack Webhooks - Sending messages using Incoming Webhooks | Slack
This pattern was created using ServiceNow London Version.
The ServiceNow Query may be enhanced for customization and the routers can be reconfigured per customer use case.
Sources : ServiceNow tickets
Targets : Slack message
Snaps used : ServiceNow Query, Mapper, Group by N, REST Post