Forum Discussion

gravelkm's avatar
gravelkm
New Contributor
8 years ago

"Connection Reset" messages on groundplex Windows server hosted on AWS

Is anyone running a SnapLogic groundplex server running Windows hosted on AWS? On my org’s grounplex server hosted on AWS, from time to time, I get a “connection reset” error on a File Reader snap w...
PSAmmirata's avatar
PSAmmirata
Employee
8 years ago

I’m experiencing the same behavior, but when running Linux hosted on AWS. Did you ever determine the root cause? Any help would be appreciated.

gravelkm's avatar
gravelkm
New Contributor
8 years ago

I have not received any responses, sorry. The issue still persists as well.

  • akidave's avatar
    akidave
    Employee
    8 years ago

    Disabling HTTP keepalive will help when the Groundplex to control plane connection is not reliable. Add this setting in global.properties and restart JCC process

    jcc.jvm_options = -Dhttp.keepAlive=False -Dcom.ning.http.client.AsyncHttpClientConfig.allowPoolingConnection=false -Dcom.ning.http.client.AsyncHttpClientConfig.allowSslConnectionPool=false

    If using the slpropz configuration file, add the above setting in Snaplex Global properties section in the Manager, that will initiate a rolling restart of the JCC nodes with the configuration update.

    • gravelkm's avatar
      gravelkm
      New Contributor
      8 years ago

      Thanks for the suggestion. I have added this setting to my global.properties file and I have not noticed the error since it has been in place (~ 24 hours).

      Fingers crossed that it will be a permanent fix.

      Thanks again!