Forum Discussion

sdeng's avatar
sdeng
New Contributor II
6 years ago
Solved

Forgot password option not work

Hi, I used to use SSO to do the logins to snaplogic, but now I was added to another org, then I cannot login to any of the org now. I got this error: I want to try to use the username/passwo...
  • akidave's avatar
    akidave
    6 years ago

    If SnapLogic login is disabled for the user account, only SSO login is allowed, then forgot password will not send an email with the reset link. For security reasons, to avoid disclosing whether a user account exists, there is no error message to indicate that the email is not being sent.

    If the account is still locked out, do reach out to support@snaplogic.com to help investigate further.

pnarayan's avatar
pnarayan
Admin
6 years ago

Hi there. You would have to to get taken off one of those orgs. Probably the one where you are manually added.

sdeng's avatar
sdeng
New Contributor II
6 years ago

But I need to work on both of the orgs. I have to keep both. Is there a way to fix this?

  • pnarayan's avatar
    pnarayan
    Admin
    6 years ago

    Hi Susan - I dont believe you can keep both. It would violate security standards. I would create a ticket with support. They may have a better answer.

    • pnarayan's avatar
      pnarayan
      Admin
      6 years ago

      Maybe trying creating the manual user with a different email?

      • sdeng's avatar
        sdeng
        New Contributor II
        6 years ago

        Unfortunately, I have to use the company’s email address as the login account