Forum Discussion
bojanvelevski
5 years agoValued Contributor
If the record is picked up by the Duplicate management rule, that means that it is not joined properly in SL. Could it be a case sensitivity issue? I don’t know about Salesforce, but SnapLogic is case sensitive, so you may try and add a .toLowerCase() method after you read the records.
NAl
5 years agoContributor
There’s another record that exists in both systems which is correctly identified in the join snap.
The email addresses on both records which is firing the duplicate management rule, for has the exact same spelling and case used. Salesforce’s duplicate rule is based on a an EXACT match for email addresses.