Error connecting cloud proxy

Hi.

Yesterday I started getting some problems with our node. In the logs I can see the following error message:

“GroundProxy.java:264”,“msg”:“Error connecting to cloud proxy wss://tcp.elastic.snaplogic.com:443/api/1/rest/ccproxy/ws; id 12”,“exc”:“java.util.concurrent.ExecutionException: java.util.concurrent.TimeoutException: No response received after 60\n\tat com.ning.http.client.providers.netty.NettyResponseFuture.get(NettyResponseFuture.java:266)\n\tat com.snaplogic.proxy.ground.GroundProxy.connect(GroundProxy.java:249)\n\tat com.snaplogic.proxy.ground.GroundProxy.run(GroundProxy.java:382)\n\tat java.base/java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)\n\tat java.base/java.util.concurrent.FutureTask.run(Unknown Source)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)\n\tat java.base/java.lang.Thread.run(Unknown Source)\nCaused by: java.util.concurrent.TimeoutException: No response received after 60\n\tat com.ning.http.client.providers.netty.NettyResponseFuture.get(NettyResponseFuture.java:260)\n\t… 7 more\n”,“prc”:"pool-36-thread-1

We have verified the proxy configurations, and we cannot solve this issue. The node seems to be up and working but it doesn’t validate neither execute any pipeline.

Do you have any idea of what could be the reason for this error to appear?

Thank you

There is an open issue with the current 4.22 Snaplex GA version. If the Groundplex is behind a HTTP proxy, the WebSocket connectivity is failing. We will be publishing a Snaplex patch this week with a fix for this issue. Until then, if the Groundplex is behind a proxy, it is recommended to stay on the 4.21 Snaplex version.

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Thank you so much for your quick response.

The Snaplex patch master-8042 is available now SnapLogic Documentation

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