Failed To Mount when attempting to attach file using Email Sender

Question

I have several pipelines that use the Email Sender to attach a document to the email.  These are all failing now with the error saying that “Mount failed due to logon failure or bad credentials:”  This just stopped working as of 5/13.  Is anyone else having this issue?

spirotaleski · Answer

Hi @doug.fossler,
It looks like the credentials that you are using in the Email Account(in SnapLogic) is not longer valid.
Regards,
Spiro

doug_fossler · Answer

Nope credentials are fine, it will send the email without an attachment.  I can also navigate to the location where the attachment is with the credentials.

doug_fossler · Answer

Interesting twist, if I include “route error data to error view” then the pipeline will complete.  It sends a complete email including the attachment, but still throws an error saying that:
"Failed to copy attachment ‘/path/test.csv’ to a temp file
Resolution:
Please address reported issue.
Reason:
Mount failed due to logon failure or bad credentials:"

igor_bozhinovsk · Answer

Hi have you found any solution about this ? We have a similar problem.

doug_fossler · Answer

No, actually it got worse and now it will “attach” the file, but it will be a zero byte file that cannot be opened.  We had to change to another users email to start sending attachments again.

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Failed To Mount when attempting to attach file using Email Sender

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