Forgot password option not work

[sdeng]

Hi,

I used to use SSO to do the logins to snaplogic, but now I was added to another org, then I cannot login to any of the org now. I got this error:

I want to try to use the username/password to login. But I don’t have a password for my account, so I tried the forgot password option. I’ve tried this option for a couple of times. But I won’t get any email to reset the password. Can anyone help with it? Or tell me what should I do?

Thanks,
Susan

[pnarayan]

Hi there. You would have to to get taken off one of those orgs. Probably the one where you are manually added.

[sdeng]

But I need to work on both of the orgs. I have to keep both. Is there a way to fix this?

[pnarayan]

Hi Susan - I dont believe you can keep both. It would violate security standards. I would create a ticket with support. They may have a better answer.

[pnarayan]

Maybe trying creating the manual user with a different email?