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Salesforce Subscriber Snap Issue

mvitale
New Contributor

‎08-28-2020 06:15 AM

Hello,

We’re using the Salesforce Subscriber Snap to subscribe to a Platform Event in our Org and have noticed that it will suddenly stop picking up new events after a period of time (typically after the pipeline has been running for a few weeks). Stopping and re-starting the pipeline results in things working again.

We do have an error pipeline defined, so I do not believe things are failing due to an error. It just seems to stop “listening” for new events.

Has anyone experienced this or have any recommendations?

Thanks!

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9 REPLIES 9

nravon
New Contributor

‎07-15-2021 11:47 AM

It’s a bug in the Snap - we have experienced the same issue since your time and we have worked with Snap support to get this resolved and the good news is - it should be fixed June 16th.

The issue is with the way the underlying frameworks re-negotiate a handshake with salesforce via CometD (and / or via the Salesforce EMP framework) - basically after a time when the token expires - SnapLogic will try and renegotiate but it simply will not reconnect without a retart of the pipeline. You do not get an error in the pipeline but rather a warning and it will simply hang there never reconnecting.

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nravon
New Contributor
In response to nravon

‎07-19-2021 07:11 AM

NOTE: there is a fix in the wild for this now. Speak to support and they should be able to apply it to your instance(s) for testing.

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NAl
Contributor

‎06-10-2022 01:21 AM

Not sure if this fix is in place - can SnapLogic support confirm?
We’ve just experienced this issue and had to restart the pipeline.

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ptaylor
Employee
Employee

‎06-10-2022 05:13 AM

I can confirm that we have a new fix that is currently in testing. You can expect a new patch release soon. QA for this snap takes time given the nature of the issues. Thanks for your patience.

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