Salesforce Subscriber Snap Issue
Hello,
We’re using the Salesforce Subscriber Snap to subscribe to a Platform Event in our Org and have noticed that it will suddenly stop picking up new events after a period of time (typically aft...
Forum Discussion
It’s a bug in the Snap - we have experienced the same issue since your time and we have worked with Snap support to get this resolved and the good news is - it should be fixed June 16th.
The issue is with the way the underlying frameworks re-negotiate a handshake with salesforce via CometD (and / or via the Salesforce EMP framework) - basically after a time when the token expires - SnapLogic will try and renegotiate but it simply will not reconnect without a retart of the pipeline. You do not get an error in the pipeline but rather a warning and it will simply hang there never reconnecting.
NOTE: there is a fix in the wild for this now. Speak to support and they should be able to apply it to your instance(s) for testing.
