Forum Discussion

mvitale's avatar
mvitale
New Contributor
6 years ago

Salesforce Subscriber Snap Issue

Hello, We’re using the Salesforce Subscriber Snap to subscribe to a Platform Event in our Org and have noticed that it will suddenly stop picking up new events after a period of time (typically aft...
ptaylor's avatar
ptaylor
Employee
4 years ago

Delayed by what amount of time? Should there be errors reported if it’s just delayed? What version of the snap are you using?

Leilah's avatar
Leilah
New Contributor
4 years ago

Hi,

I’m on the snaplogic team at Lindsay’s org and I wanted to add the version of the Salesforce snap pack we use is the default main-17386. And we prefer to know if there is a delay because once we publish the event and don’t see an error we assume that salesforce receives the event within a few minutes. It created some confusion because from our side everything looked like it ran as expected with no issues, but on the Salesforce side they didn’t receive the events and jobs relying on those events didn’t run that day but it didn’t seem like there was anything we could change within pipeline since the events did eventually publish a few days later.

Thanks,
Leilah

  • ptaylor's avatar
    ptaylor
    Employee
    4 years ago

    Hi Leilah,

    Is the Publisher snap in a long-running pipeline like an Ultra pipeline?
    What are the values of the Batch size and Batch timeout settings?