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Chandan's avatar
Chandan
New Contributor III
3 years ago
Solved

ServiceNow Query Snap - Pass through does not work for empty result

I’m trying to use the servicenow query snap to query a table. For my use case, i may get few missing properties in a input request. I have to query servicenow and fetch these missing properties fro...
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  • sreddi's avatar
    sreddi
    3 years ago

    Hello Chandan,

    ServiceNow Query snap with enabled Allow Empty Query Result and in that case, if provided sys_id exists or record matched, showing the original document.

    ServiceNow Query snap with enabled Allow Empty Query Result and in that case, if provided sys_id does not exists or record is not matched, showing the original document.

del's avatar
del
Contributor III
3 years ago

You might could consider disabling the Allow Empty Query Result option and enabling an error view which would capture the pass-through data in the event that no results are returned. Then follow up with a Union snap and mapping as needed.

Something like this: