Sftp fingerprint

[clarrivey]

We have experienced this problem before, but, unfortunately, I don’t remember how we resolved it. I am trying to sftp a file and I am getting the following error:
Error Fingerprint[0] = efp:java.io.GjmU0h9N
How do I go about establishing an sftp so that I can create the fingerprint when I do not have direct access to the SnapLogic servers???

[siwadon]

The error fingerprint is generated from the error stack trace for internal use. It doesn’t indicate that you would need to create a key or fingerprint for your SFTP connection.

Can you please provide other error messages or screenshot?

[clarrivey]

I’m thinking that it has to do with certain ip addresses needing to be whitelisted - and I am currently waiting to hear back that this has been done so that I can try again.