Forum Discussion

nganapathiraju's avatar
nganapathiraju
Former Employee
9 years ago

Private replies to Employees

I think it would be great if we can have private replies in customer discussions. But it is too risky that way. What are your thoughts?

Internal Q&A

2 Replies

  • dmiller's avatar
    dmiller
    Former Employee
    9 years ago

    In thread may be risky, but you can PM them within the Community.
    Click on the user name and click Message in the window that pops up.

    • nganapathiraju's avatar
      nganapathiraju
      Former Employee
      9 years ago

      Thanks Diane. But it should prompt an internal discussion too which is
      visible internally only on the customer issue.

      May be we can open a topic internally and use the reference to the
      customers issue.

      Thanks & Regards,
      Naveen