Forum Discussion

nabeleon94's avatar
nabeleon94
New Contributor
5 years ago
Solved

Connecting to shared Mailbox Error

Hello, I am trying to connect to the mailbox and it keep giving me this error. I can connect to the mailbox using outlook without any issues. Any help will be appreciated.

  • mbowen's avatar
    mbowen
    5 years ago

    Authentication failure suggests invalid credentials (email id or password). I assume you have verified these. You mention that you are able to login to this account. Is multi-factor authentication setup for this account? That might cause problems too. Adding the debug property may help.

5 Replies

  • mbowen's avatar
    mbowen
    Employee
    5 years ago

    Why are you setting the disable plain auth property? Does removing it have a different result? There is a debug property (mail.debug.auth: true) that might help explain what’s failing (be careful to not paste sensitive data here).

    • mbowen's avatar
      mbowen
      Employee
      5 years ago

      I assume IMAP has been enabled for Outlook account.

    • nabeleon94's avatar
      nabeleon94
      New Contributor
      5 years ago

      Removing ‘disable plain auth property’ it causes error saying ‘Failed to validate account: Failed to connect the email server: outlook.office365.com Cause: AUTHENTICATE failed. (Reason: AUTHENTICATE failed.; Resolution: Please check for valid properties.)’

      • mbowen's avatar
        mbowen
        Employee
        5 years ago

        Authentication failure suggests invalid credentials (email id or password). I assume you have verified these. You mention that you are able to login to this account. Is multi-factor authentication setup for this account? That might cause problems too. Adding the debug property may help.