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chrisbodman's avatar
chrisbodman
New Contributor II
5 years ago

CRM Snap Pack - Resolve Incidents (Cases0

Hi Everyone, Is the Dynamics CRM Snap pack not really used? I can’t seem to find much guidance on how to use it? We’ve run into an issue where we can’t resolve cases. In the SDK or using the API,...
chrisbodman's avatar
chrisbodman
New Contributor II
5 years ago

Hi,

Thank you for the responses. I am familiar with the Microsoft Dynamics 365 product family, what with me being a Microsoft Dynamics Developer. I’ve also worked extensively with the Web API, having written my own APIs and console applications that utilize the SDK.

The only operations we have available in our version of the CRM Snap pack are;

MS Dynamics CRM 1

Snaps

  • Dynamics CRM Create
  • Dynamics CRM Delete
  • Dynamics CRM Read
  • Dynamics CRM Search
  • Dynamics CRM Update
  • Dynamics CRM Upsert

None of these will invoke the CloseIncidentRequest required by the 8.2 version of the CRM Framework.

I’ll speak to our Account Manager at our meeting this afternoon to see where we go from here.