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Vikas2022's avatar
Vikas2022
New Contributor II
2 years ago

NetSuite Update SNAP updating unchanged fields

Hello, I am reading data from Salesforce for a couple of fields and using NetSuite Update Snap, to update the record for those fields in the NetSuite Customer object.  However, While updating r...
Vikas2022's avatar
Vikas2022
New Contributor II
2 years ago

Yes Supratim I am still seeing the same behaviour even with the NS Upsert Snap.

Supratim's avatar
Supratim
Contributor III
2 years ago

Hi Vikas2022 In such case you can validate your request from NS  (Setup -> Integration _> SOAP Webservices log ). If your request doesn't contain that change then there would be chance of some NS internal script rans behind the scene while you update that particular NS object. Ask NS team to validate. I have faced same kind of issue before. 

  • Vikas2022's avatar
    Vikas2022
    New Contributor II
    2 years ago

    Hello Supratim Thanks for the information. So in Salesforce, I had just updated the phone field yet in the NetSuite's request.xml along with phone I could see the Address section code included, so Snaplogic is resending non-changed fields data as well in NetSuite via Update/Upsert SNAP which is resulting in duplicates. 




    <ns1:addressbookList replaceAll="false">
                    <ns1:addressbook>
                        <ns1:defaultShipping>false</ns1:defaultShipping>
                        <ns1:defaultBilling>true</ns1:defaultBilling>
                        <ns1:addressbookAddress>
                            <ns4:country>_austria</ns4:country>
                            <ns4:addr1>Carinthian Street</ns4:addr1>
                            <ns4:city>Vienna</ns4:city>
                            <ns4:state/>
                            <ns4:zip>1010</ns4:zip>
                        </ns1:addressbookAddress>
                    </ns1:addressbook>
                    <ns1:addressbook>





    How can I avoid this?



     



    • Supratim's avatar
      Supratim
      Contributor III
      2 years ago

      Hi Vikas2022 Before updating , pull the internal id of existing address and try to update.