Create Request Ticket in ServiceNow and Send Email

Created by @ckonduru


SnapLogic creates an empty request in ServiceNow, then SnapLogic sends an email containing a link to the ticket to manager. The manager then fills in the details for the ticket and submits it.

A separate triggered task needs to be created if Active Directory or a designated database is the central place to host all employees. With the additional triggered task, when a new employee is added to Active Directory or a designated database, then SnapLogic will create a request in ServiceNow using this pipeline.

Configuration

Sources: None, or data sent to a triggered task.
Targets: ServiceNow, Email
Snaps used: Mapper, ServiceNow Insert, Email Sender

Downloads

CreateServiceNowEmptyRequest_LinktoManager.slp (6.9 KB)