How to identify the IP address of a Cloudplex Node?

Following are the steps to be followed whilst trying to identify the IP address of a Cloudplex Node:

  1. Login to https://elastic.snaplogic.com
  2. Go to Dashboard and change the Org to the customer’s org to which their Cloudplex is associated with.
  3. Click on the Cloudplex so it shows the associated nodes and note down their names.
  4. Copy and paste the following link on the same browser instance:
  5. https://elastic.snaplogic.com/api/1/rest/slserver/ccinfo/<>
  6. Search for the node name in the browser.
  7. Look for a entry called “uri” and the value it has. An example of how it would look like would be http://prodxl-jcc261.fullsail.snaplogic.com:8090
  8. Remove the “http://” and “:8090” from the above string and copy the rest. In this example it would be prodxl-jcc261.fullsail.snaplogic.com
  9. Open a new terminal (or command prompt if Windows) and execute the following command:
  10. ping prodxl-jcc261.fullsail.snaplogic.com
  11. Note that the IP address is returned.
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You can also check the “external_ips” array, which records all the IPs the control plane has seen for a Snaplex node.

Bear in mind that a cloudplex is an entirely replaceable node. It may not stick with that IP address. The upcoming maintenance on the 8th April will have all cloudplex nodes conform the IPs in the range: 136.179.34.0/25, as advised, all destinations should be updated with that info prior to the maintenance on that day.

Hi,

In one of our SL support ticket response we’re asked to whitelist the cloudplex IP. Our organization is not ready to open all the ports. Could you please share the port which are required to be open.

Scenario is for running a pipeline including SAP Snap on CloudPlex.

Immediate help will be highly appreciated.

Best,
Yashu Vyas

If you already have a Support ticket open on this topic, please continue to use the Support channel to carry this conversation forward. Unless it is a completely tangent topic, branching the conversation out into the Community does not help expedite resolution of the Support ticket. Thank you!

I understand, the only reason is our admin team & SL support handling the ticket are working in different time zone, so thought of saving some time in case answer is available through community.

We just need the exact port for the cloudplex, for the rest we’ll coordinate with SL support.

Thank you !

Hi skidambi,
I have done the mentioned steps, got response but whatever url I found is - (http://ps23sl-jccs-uv04501.fslv1.snaplogic.net:8090) is not able to ping through Clorox Network(actually host not found) . I have uploaded josn for your reference. Waiting for your response.
CloroxDev.zip (12.3 KB)

Hello Supratim - Thank you for your response. This method of identifying the Cloud Node’s IP address is deprecated now. Please refer to the post by cstewart during March 2017 in this thread above. I am pasting it for your kind reference below (This has been the case since April 2017):

> Bear in mind that a cloudplex is an entirely replaceable node. It may not stick with that IP address. The upcoming maintenance on the 8th April will have all cloudplex nodes conform the IPs in the range: 136.179.34.0/25, as advised, all destinations should be updated with that info prior to the maintenance on that day.

From then on the IP range is a CIDR (136.179.34.0/25)!

@skidambi
Thanks for your response. But range is not solving our issue. Sometimes we need to provide the IP of cloudplex to third party vendor like Netsuite to troubleshoot the API call from where it’s invoked. So can you please be specific how to found the cloudplex node IP for any particular day ?

Please reach out to our support group on this. Thank you