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Marking Threads as Resolved in the Community

dmiller
Former Employee

We have enabled the option to mark a thread as Resolved.

The limitations are:

  • only the person that started the thread can mark a response as a solution.
  • only one post can be marked as a resolution even if there is more than one way to do something.

To mark something as a resolution, look for the little checkbox icon near the heart icon within the response.
57 PM

Once selected, the response is marked as the solution.
31 AM

When viewing the list of topics, a checkmark appears in front of the topic title.
22 AM

If you marked a post in error, just click on it again or click on another response if that is what you intended to do.


Diane Miller
5 REPLIES 5

dmiller
Former Employee

That category was missing the permission to mark solutions. Should be fixed now.


Diane Miller