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Trying to connect to an external SFTP

vgautam64
New Contributor III

I have generated a key-value pair, shared the public key with the client and setup a Binary SSH account in the Manager in order to connect to the client's SFTP. Additionally, I have got the Groundplex's external IPs whitelisted at the client side and on our side as well. After all this I am getting the following error when I tried to browse the path using the Directory Browser snap:

error: Unable to create filesystem object for sftp://....
stacktrace: Caused by: com.jcraft.jsch.JSchException: Session.connect: java.net.SocketException: Connection reset

Caused by: java.net.SocketException: Connection reset
reason: Failed to get SFTP session connected
resolution: Please check all properties and credentials

I am stuck in competing the solution due to this error. So, any help is very much appreciated, thanks!

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