Forgot password option not work

[sdeng]

Hi,

I used to use SSO to do the logins to snaplogic, but now I was added to another org, then I cannot login to any of the org now. I got this error:

I want to try to use the username/password to login. But I don’t have a password for my account, so I tried the forgot password option. I’ve tried this option for a couple of times. But I won’t get any email to reset the password. Can anyone help with it? Or tell me what should I do?

Thanks,
Susan

[akidave · Accepted solution]

If SnapLogic login is disabled for the user account, only SSO login is allowed, then forgot password will not send an email with the reset link. For security reasons, to avoid disclosing whether a user account exists, there is no error message to indicate that the email is not being sent.

If the account is still locked out, do reach out to support@snaplogic.com to help investigate further.