Forum Discussion

dmiller's avatar
dmiller
Former Employee
9 years ago

Marking Threads as Resolved in the Community

We have enabled the option to mark a thread as Resolved.

The limitations are:

  • only the person that started the thread can mark a response as a solution.
  • only one post can be marked as a resolution even if there is more than one way to do something.

To mark something as a resolution, look for the little checkbox icon near the heart icon within the response.

Once selected, the response is marked as the solution.

When viewing the list of topics, a checkmark appears in front of the topic title.

If you marked a post in error, just click on it again or click on another response if that is what you intended to do.

Community Info

5 Replies

  • manohar's avatar
    manohar
    Contributor
    3 years ago

    HI there, I know its an old one, not sure if anyone is monitoring it.

    dont see that option either now, on how to mark a response as the solution. is there a different way now?

    Thanks
    Manohar

    • dmiller's avatar
      dmiller
      Former Employee
      3 years ago

      Interesting, I now it’s a category by category setting with the owner of a thread and staff can mark something as a solution, but I’m not seeing it either. Let me take a look.

  • dmiller's avatar
    dmiller
    Former Employee
    3 years ago

    OK, it looks like you need to go to the individual response, click the … next to Reply and Solution should be an option there if it is enabled for a category. It should be for most categories except for information ones like this, blog posts, announcements, etc. If there is a category where you do not see it. Let me know.

  • dmiller's avatar
    dmiller
    Former Employee
    3 years ago

    That category was missing the permission to mark solutions. Should be fixed now.