Forum Discussion

Barbara's avatar
Barbara
New Contributor II
4 years ago

Signed Up for Trial, Now Can't Log In with SSO

I signed up for the trial with for training. Two days ago I was granted access to our corporate development environment. When I attempt to connect via SSO, error “SSO login cannot be used for users that are members of orgs that have different identify providers”. I called the support line, which required two calls because the line was so bad. I was instructed to email Support@SnapLogic.com, which I did yesterday. Resent the email this morning as there has yet to be a response. Attempting to use SnapLogic has become very painful. How do I get this issue resolved?

3 Replies

  • dmiller's avatar
    dmiller
    Former Employee
    4 years ago

    Barbara,

    Apologies for the confusion. The trial has its own support mechanism (trial-support@snaplogic.com); the Support team usually forwards these requests to Trial Support.

    You have been removed from the trial org.

    • tanjas's avatar
      tanjas
      New Contributor
      2 years ago

      I have the same issue, did removing from trial org resolved an issue?

      Regards,

      Tanja

      • RogerSramkoski's avatar
        RogerSramkoski
        Employee
        2 years ago

        Being removed from the Trial org should resolve the issue as long as that was the only other non-SSO org where the user's account existed. You can contact trial-support@snaplogic.com to be removed from the Trial org so access to your company org will work.