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- philliperamosContributor
My colleague helped, and we removed the port number from the account configuration, and it worked.
- dmillerFormer Employee
Is the SQL Server on-premises or in the cloud?
If on-premises, are you using a Groundplex?- philliperamosContributor
@dmiller it is on-premises, and yup, using the Groundplex.
Could it be the SERVERNAME\INSTANCENAME format as hostname?
- dmillerFormer Employee
And your IP address whitelist is up to date? There was an update made over the summer; see Snaplex IP Address Whitelist Update in the documentation.
- philliperamosContributor
Ok, thanks.
I’ll look into the IP whitelist.