Forum Discussion

lissa_emery's avatar
lissa_emery
New Contributor
7 years ago

When a new account won't save

I’ll preface this with the fact that I am very new to using Snaplogic.
I created a new Account yesterday in our Staging environment under the Manager > Project Spaces > Shared folder and verified it in the list of Accounts yesterday. Today, the Account no longer exists and I am unable to create a new one. I can go through the steps of adding the keys and validating it, but after clicking Apply I get a message that the Save was unsuccessful.

I’ve been able to successfully create the account today in UAT and view its existence in the Account Name list, so it seems the issue is only on our Stage environment.

Has anyone experienced this before? What kind of troubleshooting steps can I take?

Thanks in advance!

3 Replies

  • dmiller's avatar
    dmiller
    Former Employee
    7 years ago

    To help troubleshoot, in Manager:

    • click on Asset Search, then filter to Accounts, and try to find it there. Maybe you accidentally saved it to a different project.
    • click on Activity Log, then filter by Assets. Scroll to see if you can find the Account (or download the results and do a search in the resulting CSV file.
    • lissa_emery's avatar
      lissa_emery
      New Contributor
      7 years ago

      I can see a record in the Recycle Bin that I deleted with the wrong credentials. But,even after permanently deleting them, I still can’t create another account.

      • dmiller's avatar
        dmiller
        Former Employee
        7 years ago

        You should probably contact Support to have someone assist you.