Forum Discussion

christwr's avatar
christwr
Contributor III
6 years ago

BOX Account - Auto Refresh Token Not Always Refreshing Frequently Enough

Curious if anyone else has issues with BOX Account not automatically refreshing the token frequently enough, resulting in processes failing because of the expired token?

From Manager → Activity Log → Asset, I can see the system usually updating the account (refreshing the token) automatically every 20-30 minutes. And we have BOX pipelines that run every 15 minutes, which usually do not have any issues. However, every now and then, the system takes over an hour to refresh the token, which results in the tokens expiring (they are only valid for one hour) and then those regular BOX pipelines fail because of the expired tokens.

I’ve had several tickets with support about it over the last year or so, but haven’t really gotten anywhere. I’m wondering if it’s possible to have my own task/pipeline that manually refreshes the token on the BOX account, rather than relying on the “Auto Refresh” to work properly?

6 Replies

  • Satyanarayana's avatar
    Satyanarayana
    New Contributor II
    6 years ago

    Hi, Do you have this error? ‘The API returned an error code: 401. Verify that the Box account is valid’

  • christwr's avatar
    christwr
    Contributor III
    6 years ago

    Yes, when our pipelines fail because of the token on the BOX account not being refreshed quickly enough and expiring, we get “The API returned an error code: 401. Verify that the Box account is valid”

    • Satyanarayana's avatar
      Satyanarayana
      New Contributor II
      6 years ago

      We are facing the same issue and we have raised this with Snaplogic Support. Awaiting for their reply.

  • christwr's avatar
    christwr
    Contributor III
    6 years ago

    Ya, I’ve had a case open for like a year… That’s why I was wondering if anyone knew a way to just pragmatically refresh it via our own process, rather than relying on the BOX Account’s “Auto Refresh” to work properly.

  • dmiller's avatar
    dmiller
    Former Employee
    6 years ago

    @christwr, I gave your account managers a heads up so be sure to bring it up with them when you next sync up. It’s also been bumped over to Engineering.

  • christwr's avatar
    christwr
    Contributor III
    6 years ago

    SnapLogic pushed out a fix for this during the “background maintenance” on Friday 01/10 which fixed the issue for me. Hopefully you too @Satyanarayana