ServiceNow-Microsoft Dynamics 365-Leads Integration
Created by @asharifian, SnapLogic This pattern retrieves leads from ServiceNow and sends them to Microsoft Dynamics 365 for Sales CRM application. Upon success or error, the integration log is sent back to a different table in ServiceNow for monitoring/tracking purposes. Within Dynamics 365, leads can be managed and tracked throughout their lifecycle. This also allows for lead automation to enter your sales funnel, and from there you can utilize social media, campaigns, marketing, etc. to further your sales. Configuration This is a bi-directional integration in that leads data is first retrieved from ServiceNow, created in Dynamics 365, and the result of that creation attempt is sent back to ServiceNow for further logging. Sources: ServiceNow Leads Targets: Microsoft Dynamics 365 Lead Snaps used: Rest GET, Mapper, Rest POST, Copy, Join, Union, JSON Formatter, Binary to Document, Dynamics 365 For Sales Create, JSON Splitter Downloads ServiceNow-MS Dynamics 365-Leads Integration.slp (21.6 KB)
Create Request Ticket in ServiceNow and Send Email
Created by @ckonduru SnapLogic creates an empty request in ServiceNow, then SnapLogic sends an email containing a link to the ticket to manager. The manager then fills in the details for the ticket and submits it. A separate triggered task needs to be created if Active Directory or a designated database is the central place to host all employees. With the additional triggered task, when a new employee is added to Active Directory or a designated database, then SnapLogic will create a request in ServiceNow using this pipeline. Configuration Sources: None, or data sent to a triggered task. Targets: ServiceNow, Email Snaps used: Mapper, ServiceNow Insert, Email Sender Downloads CreateServiceNowEmptyRequest_LinktoManager.slp (6.9 KB)
ServiceNow to Slack, Incident Details
Created by @tlui This pipeline is configured as a triggered pipeline with which a single ServiceNow number may be passed in. The details of that ServiceNow incident are then posted to Slack. Configuration Prerequisite : Setup Slack Webhooks - Sending messages using Incoming Webhooks | Slack This pattern was created using ServiceNow London Version. The ServiceNow Query may be enhanced for customization and the routers can be reconfigured per customer use case. Sources : ServiceNow tickets Targets : Slack message Snaps used : ServiceNow Query, Mapper, Group by N, REST Post Downloads ServiceNow to Slack, Incident Details.slp (9.5 KB)ServiceNow to Slack, 10 Recent Requested Approvals
Created by @tlui This pipeline takes all ServiceNow approvals and takes the 10 most recent approvals in “requested” state to then send to Slack. Configuration Prerequisite : Setup Slack Webhooks - Sending messages using Incoming Webhooks | Slack This pattern was created using ServiceNow London Version. The ServiceNow Query may be enhanced for customization and the routers can be reconfigured per customer use case. Sources : ServiceNow tickets Targets : Slack message Snaps used : ServiceNow Query, Router, Mapper, Sort, Head, Group by N, REST Post Downloads ServiceNow to Slack, 10 Recent Requested Approvals.slp (13.2 KB)ServiceNow to Slack, 10 Recent High Priority Open Incidents
Created by @tlui This pipeline takes ServiceNow incidents from the past 5 months and will filter for Open and Critical items. It will then take the most recent 10 items and post to Slack. Configuration Prerequisite : Setup Slack Webhooks - Sending messages using Incoming Webhooks | Slack This pattern was created using ServiceNow London Version. The ServiceNow Query may be enhanced for customization and the routers can be reconfigured per customer use case. Sources : ServiceNow tickets Targets : Slack message Snaps used : ServiceNow Query, Router, Mapper, Sort, Head, Group by N, REST Post Downloads ServiceNow to Slack, High Priority Open Incidents.slp (16.5 KB)Create request ticket in ServiceNow when employee in Workday joins
Created by @ckonduru SnapLogic gets triggered off a new hire in Workday, then SnapLogic will create a request in ServiceNow. SnapLogic creates an empty request in ServiceNow, then SnapLogic/ServiceNow sends email with link to ticket to manager. Manager then fills in the details for the ticket and submits it. Configuration Sources: Workday Targets: ServiceNow Snaps used: JSON Generator, XML Parser, JSON Formatter, JSON Parser, JSON Splitter, Group By N, Mapper, Workday Read, ServiceNow Insert, Email Sender Downloads Workday_To_ServiceNow_NewHire_CreateRequest_Link_To_Manager.slp (24.8 KB)
Creation of Users in ServiceNow through Approval Process in Workday
Created by @skatpally When there is a new/updated employee in Workday, create employee in ServiceNow if admin approves his application via People’s Task. Configuration Sources: XML File, Workday Targets: ServiceNow Snaps used: File Reader, XML Parser, JSON Splitter, Mapper, Filter, Workday Read, ServiceNow Insert Downloads New-Hire-WKDY-to-SNOW.slp (16.4 KB)Create Box folders for ServiceNow Service Requests
Created by @skatpally A service request is created in ServiceNow. SnapLogic creates a folder in Box with the ServiceNow request’s number as the folder name, if it doesn’t already exist. SnapLogic creates a shared link to the Box folder Configuration Sources: ServiceNow service request Targets: Box folder Snaps used: ServiceNow Query, Mapper, Box Directory Browser, Router, Box Add Folder, REST Put Downloads Create_Box_folders_for_ServiceNow_service_requests.slp (12.0 KB)ServiceNow to Slack, 10 Recent Open Tickets
Created by @tlui This pipeline takes all ServiceNow tickets and takes the 10 most recent open tickets to then send to Slack. Configuration Prerequisite: Setup Slack Webhooks - Sending messages using Incoming Webhooks | Slack This pattern was created using ServiceNow London Version. The ServiceNow Query may be enhanced for customization and the routers can be reconfigured per customer use case. Sources: ServiceNow tickets Targets: Slack message Snaps used: ServiceNow Query, Router, Mapper, Sort, Head, Group by N, REST Post Downloads ServiceNow to Slack, 10 Recent Open Tickets.slp (13.1 KB)
