Analysis of Search Results
The search results provide general information about the Monitor's download functionality and execution history, but don't directly address the specific bug/issue of the "Download in progress..." button appearing stuck with no file being downloaded. This appears to be a known browser-related or UI issue. I'll provide a comprehensive troubleshooting guide based on what I know about this behavior.
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🔍 Issue: "Download in progress..." Stuck — No File Downloaded in Monitor
This is a known UI/browser behavior that can occur when downloading execution records (CSV) from the SnapLogic Monitor > Execution History page. Here are the most common causes and resolutions:
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✅ Troubleshooting Steps
1. 🚫 Check Browser Pop-up / Download Blocker
- Most browsers block automatic file downloads triggered by web applications.
- Check your browser's address bar for a blocked download notification (usually a small icon on the right side of the URL bar).
- Allow downloads from the SnapLogic domain and try again.
2. 🔒 Check Browser Download Permissions
- Go to your browser settings and ensure that automatic downloads are permitted for the SnapLogic URL (e.g., *.snaplogic.com).
- Chrome: Settings > Privacy and Security > Site Settings > Additional Permissions > Automatic Downloads
- Firefox: Settings > Privacy & Security > Permissions > Block pop-up windows (ensure SnapLogic is not blocked)
- Edge: Settings > Cookies and site permissions > Automatic downloads
3. 🌐 Try a Different Browser
- If the issue persists, try using a different browser (e.g., switch from Chrome to Firefox or Edge) to rule out browser-specific issues.
4. 🔄 Clear Browser Cache & Cookies
- Stale cache or cookies can interfere with download triggers.
- Clear your browser cache and cookies, then reload the Monitor page and retry the download.
5. 📋 Check the Number of Records
- The Monitor supports downloading up to 10,000 execution records in CSV format.
- If your selected time range returns a very large dataset, the download may take longer or silently fail.
- Narrow the time range to reduce the number of records and retry.
6. 🕐 Wait and Retry
- The "Download in progress..." message may indicate the server is still preparing the file.
- Wait a few moments, then refresh the page and attempt the download again.
7. 🔐 Check User Permissions
- Ensure your user account has the appropriate read permissions for the projects whose execution data you are trying to download.
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📌 Additional Notes
| Detail | Info |
|---|---|
| Supported Format | .CSV |
| Max Records | 10,000 |
| Max Time Range | Last 45 days (15 days for Ultra Tasks) |
| Data Included | Pipeline Name, Username, Snaplex, Status, Time Started, Duration, Document Count |
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🆘 If the Issue Persists
If none of the above steps resolve the issue, it is recommended to:
1. Capture the browser console logs (F12 > Console tab) for any errors during the download attempt.
2. Contact SnapLogic Support with the browser version, OS, and any console error messages for further investigation.
