The download button on the Snaplogic Monitor displays "Download in progress..." however no files are downloaded via the browser (using the execution history).
Analysis of Search Results The search results provide general information about the Monitor's download functionality and execution history, but don't directly address the specific bug/issue of the "Download in progress..." button appearing stuck with no file being downloaded. This appears to be a known browser-related or UI issue. I'll provide a comprehensive troubleshooting guide based on what I know about this behavior. --- π Issue: "Download in progress..." Stuck β No File Downloaded in Monitor This is a known UI/browser behavior that can occur when downloading execution records (CSV) from the SnapLogic Monitor > Execution History page. Here are the most common causes and resolutions: --- β Troubleshooting Steps 1. π« Check Browser Pop-up / Download Blocker - Most browsers block automatic file downloads triggered by web applications. - Check your browser's address bar for a blocked download notification (usually a small icon on the right side of the URL bar). - Allow downloads from the SnapLogic domain and try again. 2. π Check Browser Download Permissions - Go to your browser settings and ensure that automatic downloads are permitted for the SnapLogic URL (e.g., *.snaplogic.com). - Chrome: Settings > Privacy and Security > Site Settings > Additional Permissions > Automatic Downloads - Firefox: Settings > Privacy & Security > Permissions > Block pop-up windows (ensure SnapLogic is not blocked) - Edge: Settings > Cookies and site permissions > Automatic downloads 3. π Try a Different Browser - If the issue persists, try using a different browser (e.g., switch from Chrome to Firefox or Edge) to rule out browser-specific issues. 4. π Clear Browser Cache & Cookies - Stale cache or cookies can interfere with download triggers. - Clear your browser cache and cookies, then reload the Monitor page and retry the download. 5. π Check the Number of Records - The Monitor supports downloading up to 10,000 execution records in CSV format. - If your selected time range returns a very large dataset, the download may take longer or silently fail. - Narrow the time range to reduce the number of records and retry. 6. π Wait and Retry - The "Download in progress..." message may indicate the server is still preparing the file. - Wait a few moments, then refresh the page and attempt the download again. 7. π Check User Permissions - Ensure your user account has the appropriate read permissions for the projects whose execution data you are trying to download. --- π Additional Notes | Detail | Info | |---|---| | Supported Format | .CSV | | Max Records | 10,000 | | Max Time Range | Last 45 days (15 days for Ultra Tasks) | | Data Included | Pipeline Name, Username, Snaplex, Status, Time Started, Duration, Document Count | --- π If the Issue Persists If none of the above steps resolve the issue, it is recommended to: 1. Capture the browser console logs (F12 > Console tab) for any errors during the download attempt. 2. Contact SnapLogic Support with the browser version, OS, and any console error messages for further investigation.
