How to Resolve Unable to Contact CC to Start Runtime Error When Running Pipelines

·Jul 23, 2026 04:55 PM·

I am getting an error saying the below while trying to run pipelines. Any suggestions?

Unable to prepare pipeline on node: uadvdev-slgc-01 (6a61d8b61b2a535bd6fa81e3)
Reason:Unable to contact CC to start runtime.
Resolution:Check network connectivity with the Snaplex node.

1 comment

· Sorted by Oldest

Community Questions

How to Resolve Unable to Contact CC to Start Runtime Error When Running Pipelines

Ankita P.

·Jul 23, 2026 04:55 PM·

I am getting an error saying the below while trying to run pipelines. Any suggestions?

Unable to prepare pipeline on node: uadvdev-slgc-01 (6a61d8b61b2a535bd6fa81e3)
Reason:Unable to contact CC to start runtime.
Resolution:Check network connectivity with the Snaplex node.

1 comment

· Sorted by Oldest

Michael S.
·
·
Hi Ankita P., thanks for posting this. I noticed you've already opened a support case with us as well, which was the right next step, and the team is working with you on it. They'll investigate and help determine the underlying cause. I'll keep an eye on the case as well, and if there's anything I can do to help coordinate, just let me know. Thank you!
✅1

Michael S.
·
·
Hi Ankita P., thanks for posting this. I noticed you've already opened a support case with us as well, which was the right next step, and the team is working with you on it. They'll investigate and help determine the underlying cause. I'll keep an eye on the case as well, and if there's anything I can do to help coordinate, just let me know. Thank you!
✅1