Salesforce Case to ServiceNow Case

Created by @tlui


This pipeline looks for all Salesforce Cases and brings them to ServiceNow. The pipeline attempts to bring the email of the Salesforce user but if none is found, it is defaulted for ServiceNow. Customers may want to use the Salesforce Contact to ServiceNow User pattern in conjunction with this to ensure ServiceNow Users exist for a corresponding Salesforce Contact.

Configuration

This pattern was created using Salesforce 34.0 Version and ServiceNow London Version.

Sources: Salesforce Case
Targets: ServiceNow Case
Snaps used: Salesforce Read, Head, Mapper, Copy, Join, ServiceNow Insert

Downloads

Salesforce Case to ServiceNow Case.slp (14.4 KB)