ServiceNow to Slack, Incident Details

Created by @tlui


This pipeline is configured as a triggered pipeline with which a single ServiceNow number may be passed in. The details of that ServiceNow incident are then posted to Slack.

Configuration

Prerequisite : Setup Slack Webhooks - https://api.slack.com/incoming-webhooks
This pattern was created using ServiceNow London Version.
The ServiceNow Query may be enhanced for customization and the routers can be reconfigured per customer use case.

Sources : ServiceNow tickets
Targets : Slack message
Snaps used : ServiceNow Query, Mapper, Group by N, REST Post

Downloads

ServiceNow to Slack, Incident Details.slp (9.5 KB)