Private replies to Employees

[nganapathiraju]

I think it would be great if we can have private replies in customer discussions. But it is too risky that way. What are your thoughts?

[dmiller]

In thread may be risky, but you can PM them within the Community.
Click on the user name and click Message in the window that pops up.

[nganapathiraju]

Thanks Diane. But it should prompt an internal discussion too which is
visible internally only on the customer issue.

May be we can open a topic internally and use the reference to the
customers issue.

Thanks & Regards,
Naveen