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How to get user details from Service Now

Pakhi
New Contributor III

I have a scenario in which I have to fetch user details from service now whenever any new user creates a ticket for a particular application for access.

How to get that user details from Service now through Snaplogic?

4 REPLIES 4

Pakhi
New Contributor III

Anyone has worked on above scenario then please help.

Chandan
New Contributor III

@Pakhi You can setup a trigger to run the pipeline with GID of user as parameter whenever a new ticket is created.
For the pipeline you can use ServiceNow Query Snap and can query sys_user table with GID supplied as pipeline parameter. This should get you all the details of that particular user.

Pakhi
New Contributor III

Is there any table in service now which stores ticket details with user id?

Chandan
New Contributor III

that depends on your application. Out of the box there is incident table which stores the INC records with userid in createdby field.