10-10-2022 01:54 AM
I have a scenario in which I have to fetch user details from service now whenever any new user creates a ticket for a particular application for access.
How to get that user details from Service now through Snaplogic?
10-10-2022 11:54 PM
Anyone has worked on above scenario then please help.
10-11-2022 06:43 AM
@Pakhi You can setup a trigger to run the pipeline with GID of user as parameter whenever a new ticket is created.
For the pipeline you can use ServiceNow Query Snap and can query sys_user table with GID supplied as pipeline parameter. This should get you all the details of that particular user.
10-11-2022 07:26 AM
Is there any table in service now which stores ticket details with user id?
10-11-2022 07:45 AM
that depends on your application. Out of the box there is incident table which stores the INC records with userid in createdby field.