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SSO login issues

Petrica
New Contributor II

Hi ,

We have multiple Snaplogic orgs created which are using same Identity Provider ( IdP).
Today on one of the org i changed the IdP and when i tried to login back using SSO i received an error message
“Single Sign On authentication failed.SSO login cannot be used for users that are members of orgs that have different identity providers”
I’ve changed back afterwards the IdP on that org to the same IdP as was set up previously , but i’m still getting same error message.
What am i missing here ? why this is happening ?

Thank you,

1 ACCEPTED SOLUTION

Petrica
New Contributor II

Issue solved. Was a problem with the metadata Idm file.

View solution in original post

7 REPLIES 7

Petrica
New Contributor II

Hi @Asad.Humayun,

This looks like an SSO integration error.
Check internally with your identity and management team if the “SnapLogic SAML” details for your snaplogic apps were configured ok.

Hi @Petrica, thanks for getting back to me.

More specifically, i was looking to see what issue you found in your idm file? Which part of the file was incorrect?

Hi @Asad.Humayun ,

In my case the file was different between first moment when it ws uploaded and second moment when i’ve updated the metadata for some orgs.
There were some additional claims on the metadata.