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ServiceNow to Slack, 10 Recent High Priority Open Incidents

tlui
Former Employee

Created by @tlui


This pipeline takes ServiceNow incidents from the past 5 months and will filter for Open and Critical items. It will then take the most recent 10 items and post to Slack.

58%20AM

Configuration

Prerequisite : Setup Slack Webhooks - Sending messages using Incoming Webhooks | Slack
This pattern was created using ServiceNow London Version.
The ServiceNow Query may be enhanced for customization and the routers can be reconfigured per customer use case.

Sources : ServiceNow tickets
Targets : Slack message
Snaps used : ServiceNow Query, Router, Mapper, Sort, Head, Group by N, REST Post

Downloads

ServiceNow to Slack, High Priority Open Incidents.slp (16.5 KB)

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