As a global leader in IT infrastructure and services and part of the $20 billion IT services provider NTT Ltd., Tokyo-based NTT is widely acclaimed for delivering a secure and connected future that empowers people, clients and community, transforms businesses and technologies and drives innovative outcomes.
With high customer expectations, the company’s impressive organic growth and its industry-leading position setting the backdrop, NTT was looking to accelerate its delivery of IT services to its customers, improve business performance and optimize employee efficiency by leveraging data and technology.
Paramount among NTT’s concerns for maintaining customer satisfaction and accelerating IT services delivery were to:
At a macro level, SnapLogic was used to replace the outdated legacy integration tool integration platform and act as a bridge between external applications and NTT’s ServiceNow ITSM Software. Leveraging SnapLogic’s capabilities, NTT achieved optimal business performance and improved process and project documentation, accelerating time to value and improving customer satisfaction.
At a micro level, ⋮IWC legacy integration tool to SnapLogic Accelerator connected the dots between the new SnapLogic integration platform and the outdated legacy integration tool integration platform. The innovation is particularly evident in the development of an accelerator that is able to migrate code/integrations from an outdated integration platform to SnapLogic fast and easily. ⋮IW Cisco legacy integration tool to SnapLogic Accelerator automatically gathers existing code/integrations from legacy integration tool and transfers them to SnapLogic by reusing legacy integration tool configuration and components. The accelerator lessens the time needed to migrate the existing integrations from legacy integration tool to SnapLogic, eliminates a significant percentage of manual work associated with it and ensures there is no impact on the end systems or end clients. The accelerator enabled the new integration platform to function seamlessly, thus improving business performance and accelerating IT services delivery.
The planning phase consisted of:
The ⋮IWC legacy integration tool to SnapLogic Accelerator was built following SnapLogic best practices and reverse engineering. The design of the accelerator included mapping apples-to-apples of the original functionality of legacy integration tool to a respective code in SnapLogic that reuses the legacy integration tool XSLT configurations and staging capabilities and creates a piece of code that basically replicates legacy integration tool behavior in a different platform. All of the mechanisms –HTTP calls, XML and XSLT transformations, queueing, and keeping the lifecycle of a ticket, among others –are preserved. After the code is exported from legacy integration tool, it is imported into SnapLogic, and with just a configuration and some unit testing, the code is ready to go live.
As a result of the innovative SnapLogic Migration Accelerator, NTT experienced a wide range of benefits that positively impacted its business performance, customer relations and employee efficiency, including:
⋮IWC legacy integration tool to SnapLogic Accelerator has delivered a wide range of benefits for NTT and its employees. Among them: