Creating a ServiceNow Incident from a JIRA Issue

Contributed by @rdharnikota


This pipeline get the details of a specified JIRA issue and creates an incident in ServiceNow.

Configuration

The first Mapper maps the JIRA issue ID and the issue comments to the ServiceNow incident. Other fields are also manually set in the Mapper. Either update the values or map the fields that you need to carry over.

Sources: JIRA issue
Targets: ServiceNow incident
Snaps used: JIRA Get, Mapper, Router, ServiceNow Insert, ServiceNow Update

Downloads

Create SNOW Incident from JIRA.slp (8.8 KB)