ServiceNow to Slack, 10 Recent Open Tickets

Created by @tlui


This pipeline takes all ServiceNow tickets and takes the 10 most recent open tickets to then send to Slack.

Configuration

Prerequisite: Setup Slack Webhooks - https://api.slack.com/incoming-webhooks
This pattern was created using ServiceNow London Version.
The ServiceNow Query may be enhanced for customization and the routers can be reconfigured per customer use case.

Sources: ServiceNow tickets
Targets: Slack message
Snaps used: ServiceNow Query, Router, Mapper, Sort, Head, Group by N, REST Post

Downloads

ServiceNow to Slack, 10 Recent Open Tickets.slp (13.1 KB)