Sftp fingerprint

We have experienced this problem before, but, unfortunately, I don’t remember how we resolved it. I am trying to sftp a file and I am getting the following error:
Error Fingerprint[0] = efp:java.io.GjmU0h9N
How do I go about establishing an sftp so that I can create the fingerprint when I do not have direct access to the SnapLogic servers???

The error fingerprint is generated from the error stack trace for internal use. It doesn’t indicate that you would need to create a key or fingerprint for your SFTP connection.

Can you please provide other error messages or screenshot?

I’m thinking that it has to do with certain ip addresses needing to be whitelisted - and I am currently waiting to hear back that this has been done so that I can try again.