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User Password reset

Sombit
New Contributor

Hi All,

We are not able to reset the password for the users. What could be the issue?

Thank You,
Sombit

1 REPLY 1

junalkat
Former Employee

Hi Sombit,

Do you mean your SnapLogic user credentials?

If this is the case, presuming the user has a password to reset you should receive an email in your inbox with a link allowing you to create a new password.

If for some reason this isnโ€™t successful, I suggest you first check your internal mail filter (be that Mimecast or something else), and failing that open a ticket with support (support@snaplogic.com) who will gladly assist you in regaining access.

I hope that helps!