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Error connecting cloud proxy

Angel_Villalobo
New Contributor II

Hi.

Yesterday I started getting some problems with our node. In the logs I can see the following error message:

โ€œGroundProxy.java:264โ€,โ€œmsgโ€:โ€œError connecting to cloud proxy wss://tcp.elastic.snaplogic.com:443/api/1/rest/ccproxy/ws; id 12โ€,โ€œexcโ€:โ€œjava.util.concurrent.ExecutionException: java.util.concurrent.TimeoutException: No response received after 60\n\tat com.ning.http.client.providers.netty.NettyResponseFuture.get(NettyResponseFuture.java:266)\n\tat com.snaplogic.proxy.ground.GroundProxy.connect(GroundProxy.java:249)\n\tat com.snaplogic.proxy.ground.GroundProxy.run(GroundProxy.java:382)\n\tat java.base/java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)\n\tat java.base/java.util.concurrent.FutureTask.run(Unknown Source)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)\n\tat java.base/java.lang.Thread.run(Unknown Source)\nCaused by: java.util.concurrent.TimeoutException: No response received after 60\n\tat com.ning.http.client.providers.netty.NettyResponseFuture.get(NettyResponseFuture.java:260)\n\tโ€ฆ 7 more\nโ€,โ€œprcโ€:"pool-36-thread-1

We have verified the proxy configurations, and we cannot solve this issue. The node seems to be up and working but it doesnโ€™t validate neither execute any pipeline.

Do you have any idea of what could be the reason for this error to appear?

Thank you

1 ACCEPTED SOLUTION

akidave
Employee
Employee

There is an open issue with the current 4.22 Snaplex GA version. If the Groundplex is behind a HTTP proxy, the WebSocket connectivity is failing. We will be publishing a Snaplex patch this week with a fix for this issue. Until then, if the Groundplex is behind a proxy, it is recommended to stay on the 4.21 Snaplex version.

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3 REPLIES 3

akidave
Employee
Employee

There is an open issue with the current 4.22 Snaplex GA version. If the Groundplex is behind a HTTP proxy, the WebSocket connectivity is failing. We will be publishing a Snaplex patch this week with a fix for this issue. Until then, if the Groundplex is behind a proxy, it is recommended to stay on the 4.21 Snaplex version.

Thank you so much for your quick response.