โ01-03-2020 11:51 AM
Curious if anyone else has issues with BOX Account not automatically refreshing the token frequently enough, resulting in processes failing because of the expired token?
From Manager โ Activity Log โ Asset, I can see the system usually updating the account (refreshing the token) automatically every 20-30 minutes. And we have BOX pipelines that run every 15 minutes, which usually do not have any issues. However, every now and then, the system takes over an hour to refresh the token, which results in the tokens expiring (they are only valid for one hour) and then those regular BOX pipelines fail because of the expired tokens.
Iโve had several tickets with support about it over the last year or so, but havenโt really gotten anywhere. Iโm wondering if itโs possible to have my own task/pipeline that manually refreshes the token on the BOX account, rather than relying on the โAuto Refreshโ to work properly?
โ01-06-2020 03:38 AM
Hi, Do you have this error? โThe API returned an error code: 401. Verify that the Box account is validโ
โ01-06-2020 05:33 AM
Yes, when our pipelines fail because of the token on the BOX account not being refreshed quickly enough and expiring, we get โThe API returned an error code: 401. Verify that the Box account is validโ
โ01-06-2020 09:33 PM
We are facing the same issue and we have raised this with Snaplogic Support. Awaiting for their reply.
โ01-07-2020 05:30 AM
Ya, Iโve had a case open for like a yearโฆ Thatโs why I was wondering if anyone knew a way to just pragmatically refresh it via our own process, rather than relying on the BOX Accountโs โAuto Refreshโ to work properly.