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Unable to connect to my Redshift account

kmburke0330
New Contributor

โ€Ž09-11-2019 10:03 AM

Iโ€™m unable to connect to my Redshift account to access the DB. Error message as below.

Failed to validate account: Failed to retrieve a database connection. Cause: Connection attempt timed out. (Reason: Connection attempt timed out.; Resolution: Address the reported issue.)

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2 REPLIES 2

cstewart
Former Employee

โ€Ž09-12-2019 03:30 AM

If you are trying to connect from a SnapLogic Cloudplex, or even a Groundplex running in your own domain, you may need to whitelist the IP addresses of the Snaplex nodes on the RedShift configuration. If it is a Cloudplex, the details are listed in the Snaplex administration section of the documentation:
Let us know if this helps.

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kmburke0330
New Contributor
In response to cstewart

โ€Ž09-17-2019 10:59 AM

Thanks Craig,
Weโ€™ve double checked our Whitelist IPs. Think we are ok there. We are looking into possible further firewall blocks from our Private VPC here?

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